Pilli
December 9th, 2002, 10:34 AM
XP Helpctr.exe problems?
Found this info' in an MS NG - Maybe useful for those folks that "loose" their Help & Support centre using the Start menu item in XP SP1: May help when Helpctr is "lost" after installing new programmes.
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Helpctr.exe not responding - Go to Start/Run and type in: Helpctr.exe. For some users this has restored the functionality in the Start Menu.
If the above didn't help:
Check your settings here: Go to Start/Run/Regedit and navigate to this key:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager\Environment
In the right pane if windir is listed under type as REG_SZ, it needs to be changed to REG_EXPAND_SZ, Value Data: C\Windows.
If this is the case:
Go to: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager\Environment
Right click on Environment, then choose Export, name it and save it. Then go to the right pane, right click in an empty area and choose New/Expandable String Value. Name it windir. Then double click it and under Value data, type in: C:\WINDOWS
From there, right click and delete the windir which type was listed as REG_SZ then hit refresh (F5).
To reinstall Help and Support: Go to C:\Windows\inf\pchealth.inf
Right click and choose install. Have your CD handy.
Note: The folder is hidden by default. Go to Start/Run and type in: control folders. View: Show hidden files and folders and uncheck Hide extensions for known file types
---------------------------------
Remember always back up your registry before making any changes
Pilli
Found this info' in an MS NG - Maybe useful for those folks that "loose" their Help & Support centre using the Start menu item in XP SP1: May help when Helpctr is "lost" after installing new programmes.
---------------------------------
Helpctr.exe not responding - Go to Start/Run and type in: Helpctr.exe. For some users this has restored the functionality in the Start Menu.
If the above didn't help:
Check your settings here: Go to Start/Run/Regedit and navigate to this key:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager\Environment
In the right pane if windir is listed under type as REG_SZ, it needs to be changed to REG_EXPAND_SZ, Value Data: C\Windows.
If this is the case:
Go to: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager\Environment
Right click on Environment, then choose Export, name it and save it. Then go to the right pane, right click in an empty area and choose New/Expandable String Value. Name it windir. Then double click it and under Value data, type in: C:\WINDOWS
From there, right click and delete the windir which type was listed as REG_SZ then hit refresh (F5).
To reinstall Help and Support: Go to C:\Windows\inf\pchealth.inf
Right click and choose install. Have your CD handy.
Note: The folder is hidden by default. Go to Start/Run and type in: control folders. View: Show hidden files and folders and uncheck Hide extensions for known file types
---------------------------------
Remember always back up your registry before making any changes
Pilli