lavasoft

[TheQuest]

Hi,

Been trying to get to lavasoftsupport.com, but have no luck can somebody try and tell me if they know what the problem is please?

Thanks for any help in advance.

With regards,
Take Care,
TheQuest 8)

[puff-m-d]

I am getting a message that their domain name has expired ::) ....

[snapdragin]

Hi TheQuest,

You might want to read this thread at SpywareInfo:
Lavasoft Support Forums Closed? (http://www.spywareinfoforum.com/index.php?showtopic=28952&pid=126380&st=0&#entry126380) :-\

[TheQuest]

Hi, puff-m-d and snapdragin

-{ Quote: "I am getting a message that their domain name has expired" }-
Same as I am [was] getting.

-{ Quote: " You might want to read this thread at SpywareInfo:
Lavasoft Support Forums Closed? (http://www.spywareinfoforum.com/index.php?showtopic=28952&pid=126380&st=0&#entry126380) " }-
So does that mean no more Lavasoft Support Forum.

Thank you both for getting back.

Take Care,
TheQuest 8)

[LowWaterMark]

The expiration date on the DNS record was Oct 3, 2004 so more likely than not this is just one of those all to common domain name renewal problems. They are very likely working hard on resolving it.

[snapdragin]

No, looks like the "Dark Lord of SWI" himself (Mike Healan) will pick it up for them if they don't catch it in time, then transfer it back over. ;)

:)

Ooops! Sorry LWM, didn't see your post. Dang you're quick! :D

[puff-m-d]

I am sure there will still be a forum, but we will just have to wait and see what happens.... It might be that they have to come up with a new domain name if they let it expire and somebody else jumped on it... But all is just speculation at the moment.... Only time will tell...

[TheQuest]

Hi, puff-m-d

Thanks, we will have to wait and see as you say.

Thanks once again. :)

Take Care,
TheQuest 8)

[MikeBCda]

I haven't been over there in a while so don't know if Lavasoft is still active there, but in addition to their "home" forums Lavasoft also used to have some at subratam's excellent Kill Spyware (http://forums.subratam.org/) forums. Try taking a look there too?

[chew]

It's working fine now. Up and running.

**I have taken the link out because of Ronjor's post below**

;D

[LowWaterMark]

I just clicked on it and still got the redirect from here. It may take time to propogate the DNS updates.

[ronjor]

Referring to this post.

http://www.wilderssecurity.com/showpost.php?p=270734&postcount=1

I guess I wasn't aware a domain name could be snatched so quickly if you let it expire.


http://www.betterwhois.com/domainhijacking.htm

[chew]

Thanks Ronjor ...

Didn't realise someone would be waiting in ambush when click on the link.

hmmm ... OK in that case I will edit my link just in case someone got some nasty surprise.

Cheers

Chew

[Mele20]

What the heck is going on? Earlier I was getting the message that the domain had expired. Then later I saw that it had been renewed and I thought the reason I couldn't get to the site still was a DNS issue but it seems that should have resolved by now. (It has been 24 hours since I saw that the domain had been renewed). Anyhow, now Proxo reports:

Host Name Lookup Failed

The Proxomitron couldn't find the site named...
www.lavasoftsupport.com
Check that the name is correct. If so, the site may have changed or may no longer exist.

Others at dslreports also are getting the same message.

I looked up their IP address and pinged it in Ping Plotter and got reverse.theplanet.com.

[BlueZannetti]

I just clicked on the link you left Mele20, no problem here (~ 7:30 AM east coast US time), the support site comes up fine. Guess it's still a matter of propogation of the information.

Blue

[Robyn]

I have just been able to access lavasoft again :) 14.48 UK time form my bookmarked link.

[Mele20]

I'm STILL getting "Host Lookup Name Failed". :(

When I try to update the definitions (I don't have the latest), I get told I have the latest, but that is not true.

[chew]

Someone definately got to tell Lavasoft about this.

It's creating too much uncertainty.

???

[Tassie_Devils]

Tried just now... no go for me either.



-{ Quote: "Address Not Found Error

Protocol Not Known Error

Connection Failure Error

Net Timeout Error

Redirect Loop Error

Unknown Socket Error

Net Reset Error

Offline Error
www.lavasoftsupport.com could not be found. Please check the name and try again." }-

TAS

[MikeBCda]

Hmm, guess my system must have been created by aliens -- I got in just fine a minute ago. 8)

[greyfox]

I just got in with no problems too.

[Mele20]

Well, I still cannot get there and cannot get new definitions! I have old ones. This is disgusting. :( :( :( They should not put the definitions on the support site.

Why does it take this long to propogate the DNS updates???? This is a very poor way to have a healthy internet.

[greyfox]

I just clicked on Tassie Devil's link posted above and went there immediately. There were 403 guests and members online.

[gerardwil]

Doesn't work for me either.

[Mele20]

First I get this:

Results Returned for "lavasoftsupport.com":

Name: lavasoftsupport.com
Address: 67.18.82.90

Then:
cPanel
There is no website configured at this address.

You are seeing this page because there is nothing configured for the site you have requested. If you think you are seeing this page in error, please contact the site administrator or datacenter responsible for this site.

Country: UNITED STATES

Then:

Preparation:
The reverse DNS entry for an IP is found by reversing the IP, adding it to "in-addr.arpa", and looking up the PTR record.
So, the reverse DNS entry for 67.18.82.90 is found by looking up the PTR record for
90.82.18.67.in-addr.arpa.
Asking f.root-servers.net for 90.82.18.67.in-addr.arpa PTR record:
f.root-servers.net says to go to dill.arin.NET. (zone: 67.in-addr.arpa.)
Asking dill.arin.NET. for 90.82.18.67.in-addr.arpa PTR record:
dill.arin.net [192.35.51.32] says to go to NS1.THEPLANET.COM. (zone: 18.67.in-addr.arpa.)
Asking NS1.THEPLANET.COM. for 90.82.18.67.in-addr.arpa PTR record: Reports 90.67-18-82.reverse.theplanet.com. [from 216.234.234.30]

Answer:
67.18.82.90 PTR record: 90.67-18-82.reverse.theplanet.com. [TTL 86400s] [A=None] *ERROR* A record does not point back to original IP.

Where my ISP looks:
Roadrunner #1 [No cached answer: Would go to NS of com.]
Roadrunner #2 [No cached answer: Would go to NS of com.]

[ronjor]

The latest defs for the SE version are at this link if you can't get to lavasoftusa.com

http://download.lavasoft.de.edgesuite.net/public/defs.zip

Looking for the correct support page looks like a wild goose chase at this point.

[gerardwil]

That works!

Thanks Ron :D

[JRosenfeld]

Still can't connect to lavasoftsupport.com. I also looked up the IP and got to CPanel page with that.

tracert says can't resolve. No ping.

Manual check for updates Adaware SE 1.05 did not show latest update available (I downloaded it from http://www.lavasoft.de/support/download/). That always worked fine before. Is it related problem?

Anyone know what the current IP address is?

[Tassie_Devils]

Working for me now.

Updating also fine. :)

TAS

[Mele20]

I just got in too. And got the latest definitions(Oct 7) with no problems. :)

[Mele20]

-{ Quote: "Still can't connect to lavasoftsupport.com. I also looked up the IP and got to CPanel page with that.

tracert says can't resolve. No ping.

Manual check for updates Adaware SE 1.05 did not show latest update available (I downloaded it from http://www.lavasoft.de/support/download/). That always worked fine before. Is it related problem?

Anyone know what the current IP address is?" }-


Searching for lavasoftsupport.com A record at f.root-servers.net Got referral to J.GTLD-SERVERS.NET. [took 91 ms]
Searching for lavasoftsupport.com A record at J.GTLD-SERVERS.NET. Got referral to ns1.systemips.com. [took 202 ms]
Searching for lavasoftsupport.com A record at ns1.systemips.com. Reports an answer.

Record is:


Domain Type Class TTL Answer
lavasoftsupport.com. A IN 3600 67.18.82.90

But if you try to ping you will get NS2.theplanent.com.
So I still can't ping the IP or the domain. But I can now get to the support board and got the update.

[Rita]

hi
i got it from Tas first link he gave--now going to try Ron's--when i tried your link Ron all i'm getting is a blank screen,first it asks if I want to run or save then when I click either one nothing happens but for me- the first link tas gave worked
Rita

[MikeBCda]

My main concern is def updates -- I can get the zip from their download page OK, but "Check for updates" in A-A itself keeps giving me "no updates available".

If you do go the manual-update zip route, which may be the only choice for a while, don't forget to backup the previous defs (into the .old file) before you overwrite them with the new ones, assuming you want to keep backups (I think that's the default setup).

[Rita]

-{ Quote: "My main concern is def updates -- I can get the zip from their download page OK, but "Check for updates" in A-A itself keeps giving me "no updates available" }-


Hi mike
I got the updates from A-A this morning with check for updates feature in the program
rita

[JRosenfeld]

I can get to www.lavasoftsupport.com now.