Split off Mele20's topic from the "Old or New?" thread

[Mele20]

Note from LowWaterMark: This thread was split from here (http://www.wilderssecurity.com/showthread.php?t=48379) since from this post down (other than the two words "I disagree.") it is not about the original topic but about a different person's problems with NOD32 on their system. So it deserves its own thread.

I disagree. I cannot exclude System Restore from AMON and AMON alerts every few minutes on eicar and a bunch of false positives in System Restore. I finally uninstalled this version and went back to an older one where AMON used to never do anything like this and AMON is still alerting. And I still cannot successfully exclude System Restore. Plus, now I am being bugged every few minutes to upgrade. GEEZ. I should be able to run whatever version I wish without a nag screen. Plus I should be able to exclude System Restore.

I wrote to tech support yesterday and today I had the most infuriating response from USA. I expected a response from Eset in Slovakia not from these idiots in the USA office. UGH. I had asked how to SUCCESSFULLY exclude System Restore from AMON. My question was totally ignored and I was treated as though I was about 3 years old and was a total idiot regarding computers. All USA tech support told me was how to clean System Restore! I know how to clean System Restore. How insulting! I asked how to successfully exclude System Restore and that question was ignored.

Whoa! I sure won't renew my license if I have to deal with the USA idiots. I expect tech support to come from Eset in Slovakia. So, I wrote back and asked that my question be forwarded to Eset.

The most important thing in choosing an AV is quality of tech support. I got soured on a rival's tech support recently also when three techs insisted that their new tool which has not passed QA could not possibly fry my video drivers which it did and it did to many others with nVidia drivers . But these guys insisted that couldn't happen as though I was lying. So, I'm not very interested in getting that AV. I don't understand why vendors don't get it...the most important thing is the quality of tech support and not assuming everyone who has a computer is an idiot.

[bsilva]

{QUOTE-> I don't understand why vendors don't get it...the most important thing is the quality of tech support and not assuming everyone who has a computer is an idiot. <-QUOTE}

That goes to say no matter what vendor you deal with, it's always have been that way. Could you imagine if they were very technical and you were a new user? That person would feel the same way you do, but in a different circumstance.

I hate system restore, I refuse to use it. It has never worked properly for me. I think it's a joke. So to me that doesn't bother me. I haven't gotten any false positives in a while. Maybe there's something wrong.

[jan]

Hi Mele,

>I disagree. I cannot exclude System Restore from AMON and AMON alerts every few minutes on eicar and a bunch of false positives in System Restore. I finally uninstalled this version and went back to an older one where AMON used to never do anything like this and AMON is still alerting.

What OS is on that machine? Pls. post here the following from there, if possible:

NOD32 Control Center(NOD32 CC)->NOD32 System Tools->Information

>Plus, now I am being bugged every few minutes to upgrade. GEEZ. I should be able to run whatever version I wish without a nag screen.

You can change it in NOD32 CC->Update->Update->Setup->Type of update:Change->Program component upgrade.

>I wrote to tech support yesterday and today I had the most infuriating response from USA.

Could you pls. post it here, so that we see if it is infuriating?

>I expected a response from Eset in Slovakia not from these idiots in the USA office.

The people from US support are reading this forum too. I'm not saying that to you, but how would you feel, if anybody would write to you on Wilders Forum: "You are an idiot."? Are you sure that you know those people so deep that you could write this? Did you think enough what would you write before you sent this post? Do you think your opinion is objective?

I know the people in the US support and I know they are not idiots at all - they are experienced in computers and are doing their best to help the people. They might be even more computer experienced than you. You are encouraging them to do it even better with your post in a "positive" way.

Thank you for your wisdom, decency and patience.

Best wishes,


jan

[Blackspear]

Very nice post Jan, just to add to what you have said, I think with the amount of problems (http://www.wilderssecurity.com/showthread.php?t=48266) Mele is having that Mele should format Windows, reinstall, install imaging software, then install Nod32, then image... as stated here (http://www.wilderssecurity.com/showthread.php?t=48266). I believe this would finally sort out what the problem is with that PC.

This is not a hard thing to do, and it would resolve the situation... Having a 2 minute shutdown is not good, there has to be a conflict with a piece of software somewhere there...

Just my 2 cents worth ;)

Cheers ;D

[fredra]

{QUOTE-> Very nice post Jan, just to add to what you have said, I think with the amount of problems (http://www.wilderssecurity.com/showthread.php?t=48266) Mele is having that Mele should format Windows, reinstall, install imaging software, then install Nod32, then image... as stated here (http://www.wilderssecurity.com/showthread.php?t=48266). I believe this would finally sort out what the problem is with that PC.

This is not a hard thing to do, and it would resolve the situation... Having a 2 minute shutdown is not good, there has to be a conflict with a piece of software somewhere there...

Just my 2 cents worth ;)

Cheers ;D <-QUOTE}

So well said Blackspear. :)
This is deja vu....this advice has been repeated many times. :)
here (http://www.wilderssecurity.com/showthread.php?p=239500#post239500)
Cheers ;D

[Mele20]

OK. Do I get a reponse from Eset tech support via my email or not? I'm still waiting.

[Blackspear]

{QUOTE-> OK. Do I get a reponse from Eset tech support via my email or not? I'm still waiting. <-QUOTE}
Jan replied in a post above...

Cheers ;D

[bsilva]

Maybe it your system restore causing the problem. What I would do is:
1. Disable system restore.
2. Do a complete shutdown. Wait 10 seconds.
3. Turn it on -> and do a In Depth scan.
4. If it finds something clean it and do restart.
5. Once it's clean -> Turn on system restore.

One thing I have come across working with the IT world is something that may make sense to you doesn't always mean that it makes sense to everybody else. It could be on how you word things. Maybe you didn't explain things right. These are just examples.

[Mele20]

{QUOTE-> Jan replied in a post above...

Cheers ;D <-QUOTE}

That is not support. That is public chastisement. That is always a mistake. Does Eset put its foot in its mouth all the time? It would appear so.

So, now where is the support? I asked for support in an email. I have not received it. Does Eset provide proper support or not? I'm still waiting.

[Mele20]

{QUOTE-> Maybe it your system restore causing the problem. What I would do is:
1. Disable system restore.
2. Do a complete shutdown. Wait 10 seconds.
3. Turn it on -> and do a In Depth scan.
4. If it finds something clean it and do restart.
5. Once it's clean -> Turn on system restore.

One thing I have come across working with the IT world is something that may make sense to you doesn't always mean that it makes sense to everybody else. It could be on how you word things. Maybe you didn't explain things right. These are just examples. <-QUOTE}


I don't know how to say more clearly. I don't want to clean anything. This is a harmless eicar file that AMON keeps alerting on in System Restore and also sometimes on false positives. I don't see why I can't keep eicar on my box without zipping and password protecting it. I want to either exclude the eicar file in System Restore, or better yet, exclude System Restore itself from AMON scanning. It is better to just exclude System Restore because AMON also alerts on false positives in System Restore. That is supposed to be possible to do. All I have asked for is how to properly exclude System Restore in AMON for XP Pro SP1a. I have done what the help file says to do and it doesn't work. I have also tried to exclude the file itself but that may not have worked because the file name in System Restore is long. Maybe there is simple way to exclude this file in System Restore that I don't know how to do. That is what I am asking. I am not asking how to clean System Restore, or clean my box, etc.

[LowWaterMark]

I split this sub-thread off of this other topic (http://www.wilderssecurity.com/showthread.php?t=48379) since from the first post above from Mele20, through to the last post from that thread, it is about Mele's issues with NOD32 and none are replies to the original topic starter. So, clearly this belongs in its own thread.

[flyrfan111]

{QUOTE-> That is not support. That is public chastisement. That is always a mistake. Does Eset put its foot in its mouth all the time? It would appear so.

So, now where is the support? I asked for support in an email. I have not received it. Does Eset provide proper support or not? I'm still waiting. <-QUOTE}

Mele, My dear, what Blackspear said is not chatisment, he gave you advice, that i and many others here think you should follow. You have been in here numerous times for several months now, blaming NOD for everything, claiming that you were tired of NOD and going to Kaspersky because it is so much better than NOD and now you are back, I suppose you continued having problems with your system. Your system appears to be the problem, not NOD, not KAV but somewhere something is not formatted right or you have some crucial system files that are corrupted, a strange software conflict or some other major problem. Save yourself some heartache, reformat your OS, re install NOD or KAV or NAV or whatever you decide to use, and then see if your problems persist. Try testing your system, and re installing one piece of software at a time and then give it a few days, to isolate what is causing the problems. As for NOD detecting the eicar file, that is what it is supposed to do. Yes the file is harmless, but all AV makers have agreed to detect it in order to allow users to become familiar with how their chosen AV program alerts and does it's job so when they have a real virus they are familiar with how it operates. Why keep it on your system to begin with? Once it is detected it has done it's job. Your AV is working and you know how it alerts.

[pollux]

Hi, Mele20.

I'm just wondering what your reasons are for not wanting to do a full reinstall of Windows, beginning with a reformat.

Since you seem to have been experiencing some problems, maybe taking on the project of a reinstall would be useful? But maybe there are equally good reasons why you wouldn't want to do that, too. Knowing these reasons might help us understand the situation better, which would probably help with the responses here.

One thing is for sure, it's very unsatisfying to find that one's software - any software - isn't working maximally. So I hope we can help with that. :)

pollux

[spm]

Listen guys - do you all really believe by posting the way you do here shows you in anything but a bad light?

Sure, it may be that Mele20 presents things in a slightly aggressive manner (but IMO that is not really the case, and is anyway irrelevant), but you are all using it as an excuse to avoid the real technical issue with NOD32 that he reported.

Jan's response is IMO particularly inappropriate, in that he *does* seek to chastise a customer (and uses unnecessary sarcasm in the process), and entirely fails to ignore the technical issue Mele wants support with. It is hardly surprising that Mele20 is frustrated or angry with Eset. If Eset have now decided to provide support only to the customers they personally like then they are on a very slippery slope indeed.

And to those whose only response is to suggest a reinstallation of Windows ... get real for goodness' sake! I can think of countless reasons why this would not be convenient (or even in any way useful).

If I could, I would suggest a way for Mele20 to have NOD32 behave acceptably about the System Restore folder, but only Eset can do that - that they have failed to do that, either here in public or by e-mail is of concern.

[pollux]

spm, your comments have inspired me to try to clarify my earlier post.

From this and other forums, I am aware that Mele20 has had reason to install and uninstall a variety of different AV programs. Unfortunately, she's also had to use several utilities for modifying/deleting ADS tags.

My experience is that, in part because different AV's use different drivers, sometimes installing and uninstalling them can lead to other problems. I don't know much about working with ADS, but since they are of a lower level than the OS, I wonder if that couldn't have consequences as well.

Since a reformat and reinstall has been suggested in the past, I was just wondering why it would not be a possible approach at this time. I don't know whether it would be the best method to address the matter, and that's why I tried to open up a discussion.

Now, these comments of mine have nothing whatsoever to do with the customer service response of Eset. Because I'm only an Eset customer, I don't have any input on that part, other than to say that I believe that, as a customer, Mele20 has a right to satisfactory service and it seems that she has not received this as yet, at least insofar as she continues to have unresolved difficulties with NOD32.

I've instead tried to focus my response in a "user support forum" way, that is, on the part where I thought I might have a way to help, which is in relation to the discussion of a reformat as an option for the reasons I just mentioned. I thought it might be useful if we took up the possible pro's and con's of that option, not as a universal solution in all cases, but for Mele20's particular situation, which I do hope can be resolved as rapidly and painlessly as possible.

pollux

[Mele20]

I'd like to thank SPM for the only sensible response I have received.

The real irony here, and the sad thing also, is that in two years of having NOD32 Eset has changed little in their attitude toward support of their customers. This forum came into being at the time it did because Eset ignored my submission of three samples when I was trialing NOD32. Jan was involved in that fiasco. What happened is recorded at DSLReports Security forum if you want to know the details. I would never have gotten NOD32 after how I was treated then if Rod Fewster had not happened along and seen the thread at DSLR and been appalled and took swift action at the very top of Eset to get things straightened out. I suspect that has been a thorn in Jan's behind, and some of the other Eset personnel too, and perhaps explains Jan's public chastisement here which shows poor judgement and appears to have stemmed from long held resentment.

I have a great capacity for perserverance otherwise I certainly would not still be here. I have been spit on, ridiculed, ganged up on and given repeated bad karma (back when that was possible here) by others here. This is mild compared to what happened when I found a very nasty bug in NOD32 version 2 beta. I suppose Eset is still upset about that also. I know the True Believers in the forum have never forgiven me.

I have asked a simple question. If this was any other forum for any other AV, I would be astounded that no one has shown the slightest interest in what may be ANOTHER bug in NOD32. Instead with the exception of SPM, you have all chosen to ridicule me and blame me for what is either a short coming (BUG) in NOD32 or a Help file that is incorrect or perhaps I just need help in making the file name short enough, (but no one has offered any help in this regard). No one has stated that they have no problem in XP Pro SP1 with excluding System Restore or a file in System Restore from AMON scanning. If no one has tried this then why are you so quick to blame me for what appears to be a NOD32 problem? If you are all successful in this type of exclusion then how come you haven't explained to me what I am doing wrong?

To those of you who follow me around the internet so that you can state any time I post about any problem that I need to reformat, please stay out of this thread and please stop following me around. It is subtle harrassment. It is very telling that this demand that I reformat comes from NOD32 True Believers and, of course, is a way to ignore the real problem as we have seen in this thread.

[pollux]

Hi, Mele20.

I'm sorry if you feel I've followed you around - we do happen to post on some of the same forums.

I also didn't mean to indicate that I knew what you should do. On the contrary, I was hoping it would be possible to discuss the reformat issue more, precisely because I wasn't sure whether it was the best option.

I hope that you find a solution, whether from Eset or in another way, so that your AV situation can be resolved to your satisfaction, whether that involves continuing as an Eset customer or not.

Although we don't always agree, I have a lot of respect for your perseverance and willingness to learn more as a computer user, and I wish you the best.

pollux

[Blackspear]

{QUOTE-> …No one has stated that they have no problem in XP Pro SP1 with excluding System Restore or a file in System Restore from AMON scanning. If no one has tried this then why are you so quick to blame me for what appears to be a NOD32 problem? If you are all successful in this type of exclusion then how come you haven't explained to me what I am doing wrong?... <-QUOTE}
This is not a bug, simply turn off system restore, reboot, turn on system restore, problem fixed.


{QUOTE-> …that I need to reformat… <-QUOTE}
I have offered you a very very simple solution that will solve your multiple problems that you have said you are having, and yet you continually avoid this very simple solution, even avoiding answering as to why you do not want to.

Dell computers have a system restore disk, so this is very simple task to accomplish, you have a second PC to back up your data and presumably a CDRW or DVDRW, so either way your data can be backed up. It is a very simple solution, including imaging, this would find the problem you are having and would also allow you to experiment with other software to your liking with the continual ability to return to a previous image…

Cheers ;D

[bsilva]

Maybe it is a bug, but why would you want to keep this eicar test file in your system restore? You are not using for anything and you know the anti-virus will pick it up. So why keep it? That what I don't understand. Though I have to agree with you, that AMON should ignore it, if you have it set to.

Maybe it has something to do with the way system restore handles it's files. Even though it may seem the same path for you but maybe it's not.

[Blackspear]

{QUOTE-> …AMON should ignore it, if you have it set to… <-QUOTE}
I believe this is part of Mele’s aggravation, that she would like to know how to have AMON ignore “System Restore” or ignore a particular file within “System Restore”, and Eset have not provided an answer on how to do so…

Cheers ;D

[Mele20]

Blackspear, Dell computers do NOT have a system restore disk. I am not going to reformat so drop it please.

The Help file says that I can exclude any file or directory from AMON scanning so why can't I exclude System Restore or a file in there? Is the help file wrong?

I have asked repeatedly for an answer to my question. I have requested repeatedly for tech support. I have sent emails to Eset but been ignored.

Eset has refused me tech support. Instead I have been publically chastised by Eset and on top of that still refused tech support. If Eset has anything to say in their defense they should do so now.

[Blackspear]

{QUOTE-> Blackspear, Dell computers do NOT have a system restore disk... <-QUOTE}
Dells do that are sold here, or they have a hidden partion, or they come with a Windows disk.


{QUOTE-> ...I am not going to reformat so drop it please... <-QUOTE}
All I can say is "All the best".

As to Eset not responding, they have above and in a email, and also asked for you to post the email that you have from them, you have ignored their request...

Cheers ;D

[flyrfan111]

I have two Dells, a laptop and a desktop purchased a year apart, both came with a "Dell Reinstallation CD", the Laptop also has a hidden 750MB partition with an image of this disk in case it is needed on the road and the disk is not available. I also have Nvidia cards in both as well as NOD(with IMON active on each) running on both and I have no problems. Regards, best of luck.

To Blackspear; You tried my friend, that is all you can do.

[BlueZannetti]

Mele20,

I'm not an OS expert, so take all this with a grain of salt, but try the following:

Go to here (http://support.microsoft.com/default.aspx?kbid=309531) and follow the directions under Windows XP Professional using the NTFS File System on a Workgroup or Standalone Computer.

If you look at how NOD32 operates, there are two processes, one under the System account, one under your login account. I'm not sure how exclusion information is passed to AMON or whether there is any validation perform, but if you do any operations from within the Control Centre (i.e. within the purview of your account), you'll find that any attempt to actively access the SVI folder will yield a file/path invalid message, since you basically don't have permission to see it. Your symptoms sound like a permissions disconnect (for lack of a better word) and you have to provide yourself with ownership to that folder. An easy way to see whats happening is to do a right click NOD32 scan of the SVI from within the context menu - you'll get an invalid path/filename error until you go through these steps.

There are risks going down this route since it opens up the SVI folder, but if it really bothers you, it's an easily reversible series of steps to take. I don't believe there are any long/short filename issues, but if there are, you could try excluding both

C:\System Volume Information
C:\System~1

Again - I'm working well outside my core knowledge here.

Blue

[Mele20]

Blackspear, you spoke specifically of a "Restore" disk. There is a HUGE difference between a "restore" disk which is what all vendors except Dell provide and a "reinstallation" disk which Dell provides. If you are suggesting that I reinstall XP on top of itself that is a very poor suggestion and one I would never do. If you are asking me to reformat because of a NOD32 bug or a wrong help file that is also absurd. You were one of those who gave me a hard time when I found the nasty bug in the NOD32 version 2 beta. So, I am not surprised at your present attitude. Even if this turns out to be something like what Blue is suggesting, again demanding that I must reformat just shows your prejudice.

You have made it quite clear that you take Eset's side in this matter fully and you also are trying to continue the chastisement. If Eset and you wish to publicly chastise me when you haven't even seen the correspondence then what can I say? As for Jan's irrational demand that I publish an email which he should already possess that can only be for the purpose of further ridicule and trying to get rid of this customer who is not afraid to stand up and call the kettle black when it is black. Eset wants me gone because I speak up when something is wrong and I don't let go of it. I have watched Eset treat a number of users like they are treating me now. In each case, Eset sooner or later gets it way and the outspoken user who is just trying to get help or get a shortcoming in NOD32 fixed finally leaves.

I asked by email for tech support. I did not receive it. I was given a flip answer that had nothing to do with the specific question I asked. The reply was not even signed. I have no way of knowing who made that irrelevant reply. I wrote back and requested an answer from Eset not the USA office. I have never received one. I have never received a reply to my second email. Perhaps the USA office lied and did not forward it to Eset. That is my conclusion since Eset has never replied and Jan wants to see the email on this board. So obviously, the USA office didn't forward my request. If that is the case, then Jan should ask the USA office to forward it again.

If every user who got frustrated and upset at a vendor, and mentioned this on a public board, was refused tech support for this reason there would not be many persons receiving tech support. Maybe that is Eset's ultimate goal. It would keep them from needing to hire enough personnel to provide support on the weekends and holidays like other vendors do.

[Notok]

Have you tried going into the AMON setup and excluding c:\System Volume Information ?

With all of the problems you have posted, it would probably be a liability risk for Eset to help you with anything at this point. A good example of this would be if you didn't know where to find the "System Volume Information" folder, and they helped you, and as a result you went into that folder and screwed something up, they could potentially be held liable for that. THAT just might be why Eset hasn't answered this question.

Think about it for a minute.. you are having problems that nobody else is having, problems that seem to anyone with troubleshooting skills to go beyond any one application, you refuse to cooperate enough to get those problems solved, you refuse to take any other suggestions, and you continue to try to find a way to paint Eset as the bad guy.. do you REALLY expect them to bend over backwards to help you with something that could potentially get them in legal trouble? Are you insane?

Please read that paragraph again.

Mele, every time I've seen someone try and give you a helping hand, you've turned around and slapped them in the face. Hard. If you aren't willing to face the responsiblity for your own actions (in this case installing and uninstalling a plethora of low level system apps, which eventually WILL hose your system, no matter WHAT OS you use) then you have nobody to blame but yourself. The suggestion to reinstall didn't arise from a single problem but rather as a response to ALL the problems you have posted on Wilders. You complain so loudly about these strange problems that MUST be the fault of the developers, even though nobody else has seen them, and yet you have shown yourself to be completely unreceptive to anything except the specific answer you are looking for.. unfortunately computers just don't work like that, if they did you wouldn't have these problems to begin with. THAT'S why I suggested you develop some heavy duty troubleshooting skills if you ever expect to keep your system completely stable while you mess with it in ways that are nearly guaranteed to screw it up.

When I was working phone support, we would ocassionally go the extra mile for someone having stubborn problems, going into the registry and getting to the nitty gritty of it all.. but we were absolutely forbidden to go anywhere near that far with someone that displayed the kind of attitude that you have shown in this forum. Take Jan's hint.. approach tech support reps as humans, and they are more likely to return the favor.

[Blackspear]

{QUOTE-> …you spoke specifically of a "Restore" disk. There is a HUGE difference between a "restore" disk which is what all vendors except Dell provide and a "reinstallation" disk which Dell provides… <-QUOTE}
There is not a huge difference. It is provided in case your drive fails or Windows becomes corrupt. No matter what type is provided you can format a drive and reinstall a fresh copy of Windows, that is the whole point of it being provided.


{QUOTE-> …If you are suggesting that I reinstall XP on top of itself that is a very poor suggestion and one I would never do… <-QUOTE}
I have never suggested this.


{QUOTE-> If you are asking me to reformat because of a NOD32 bug or a wrong help file that is also absurd… <-QUOTE}
My suggestion of reformatting has nothing to do with a so called “Nod32 bug”. It has everything to do with you posting that you have a “2 minute shutdown”, that you have tried other antivirus products on your machine and advised us that you have had issues uninstalling such. These and other multiple issues point to your Windows having a problem and or a conflict with a piece of software on your machine.


{QUOTE-> …You were one of those who gave me a hard time when I found the nasty bug in the NOD32 version 2 beta. So, I am not surprised at your present attitude. Even if this turns out to be something like what Blue is suggesting, again demanding that I must reformat just shows your prejudice… <-QUOTE}
I gave you a hard time, when and where? ? ? ? ?

Prejudice, what prejudice? I have done nothing but try and help you. Could it be that you are feeling a little pressure from various posts having people asking why you will not try solutions and instead just talk it up?


{QUOTE-> …You have made it quite clear that you take Eset's side in this matter fully and you also are trying to continue the chastisement... <-QUOTE}
I am not trying to take anybody’s side, all I have done is offer a very very simple solution that would bring your system back to a stable state, and from there you could experiment away to your hearts content. Until the above post, you have simply ignored this suggestion, and not made a reply to it…

I have not chastised you in the slightest. It is you that has been plainly rude, calling people “idiots”. If you choose to make a rude statement like that then you would expect to be given a little heat back. I am a very very passive and patient person, however if someone called me an idiot I would tend to fire up a little, though only a little.


{QUOTE-> …If Eset and you wish to publicly chastise me when you haven't even seen the correspondence then what can I say?... <-QUOTE}
All I can say is you fired the first shot…


{QUOTE-> …As for Jan's irrational demand that I publish an email which he should already possess that can only be for the purpose of further ridicule and trying to get rid of this customer who is not afraid to stand up and call the kettle black when it is black… <-QUOTE}
It is not irrational at all, Eset have offices in the USA and Slovakia with many staff in each, Jan is from Slovakia and would like to see the email you were sent. If you didn’t want to post it for whatever reason, you could have sent it to Jan privately, though you have made a public statement that in effect it belittled you…


{QUOTE-> …Eset wants me gone because I speak up when something is wrong and I don't let go of it. I have watched Eset treat a number of users like they are treating me now. In each case, Eset sooner or later gets it way and the outspoken user who is just trying to get help or get a shortcoming in NOD32 fixed finally leaves… <-QUOTE}
I don’t think this is the case at all, some people just require a little more attention than others and that is fine, it is just part of life… Equally though that person must want help or it is a waste of time for everyone involved…


{QUOTE-> … I asked by email for tech support. I did not receive it. I was given a flip answer that had nothing to do with the specific question I asked. The reply was not even signed. I have no way of knowing who made that irrelevant reply… <-QUOTE}
Reply to the email, send a copy to Jan, or PM me and I’ll forward it on. Either way you would have an answer given time…


{QUOTE-> …I wrote back and requested an answer from Eset not the USA office. I have never received one. I have never received a reply to my second email. Perhaps the USA office lied and did not forward it to Eset. That is my conclusion since Eset has never replied and Jan wants to see the email on this board. So obviously, the USA office didn't forward my request. If that is the case, then Jan should ask the USA office to forward it again… <-QUOTE}
It appears for whatever reason that you are the only one with the email in question, just do as I have said and let’s see if we can find out who sent it to you…


{QUOTE-> …If every user who got frustrated and upset at a vendor, and mentioned this on a public board, was refused tech support for this reason there would not be many persons receiving tech support. Maybe that is Eset's ultimate goal. It would keep them from needing to hire enough personnel to provide support on the weekends and holidays like other vendors do. <-QUOTE}
Nobody has refused you Tech Support, they have asked for a copy of the email so as to look further into who sent it and what was said…

I do not know if System Restore can be ignored by AMON, as this part of Windows is very protected, so as to it being a bug, it may just not be possible…

At the end of the day I have offered you a very very simple SOLUTION, this SOLUTION will enable you to experiment with other anti-virus products that you appear to like doing, this SOLUTION will also allow you to experiment with Windows and any software to your hearts content, while being able to restore your system back to a clean image.

To me, it is your ultimate solution due to being able to continually go back to a clean image. I use the same solution now and love it…

All the best…

Cheers ;D

[Blackspear]

{QUOTE-> ...I do not know if System Restore can be ignored by AMON, as this part of Windows is very protected, so as to it being a bug, it may just not be possible… <-QUOTE}
I have just been advised having AMON ignore System Restore is possible and it does work, though I have not tried doing so myself...

Cheers ;D

[Mele20]

See, there you go ....refusing to believe that there ever be anything wrong with your precious NOD32. Blame the user...blame the user...blame the user....that is all I hear here. All I have ever heard here for two years. NOD32 is perfect and God help anyone who says otherwise. You are a fanatic. So be it. Why would I pay any attention to what a fanatic has to say?

I have said it until I am blue in the face. There is NOTHING WRONG WITH MY computers. Computers do NOT need to be reformatted every few days like many of you suggest as a way to ignore the actual problem. I am having no problems except with NOD32. I uninstall it and everything is fine. I have had no av on my 98SE box for a month now and it is running better than ever. This XP box runs fine also without NOD32. It also runs fine with KAV 4.5. As for my installing and uninstalling a " plethora of low level system apps" could you please list these? I have no idea what you talking about. I am an extremely conservative user and I have not needed to reinstall 98SE in over four years now and NOD32 has problems on it also. So, I guess all the low level applications that I have NOT installed are causing a problem? You are of the school that you cannot use your computer without needed to reformat constantly. I have a friend like that. He finally wised up and changed his behavior (he was very immature and he grew up finally) and lo and behold, he doesn't need to reformat ...wow. Maybe you should grow up and learn how to properly use a computer so you won't think a person needs to reformat anytime there is any problem.

And yes, I guess you don't read all the posts. I stated way back that I have excluded system restore in AMON but AMON still finds false positives and eicar in system restore. Have you tried excluding system restore on XP SP1a after putting eicar on your box and making a restore point? Does that work for you? Plus, I assume you have several false positives too that you can test also.

Thanks so much for continuing the insults that others have made. Don't worry, all you extremely nasty folks will be successful. You will drive me away from NOD32 and you can then pat yourselves on the back and laugh at my expense after I am gone. Just remember this forum wouldn't be here if it wasn't for my initial problems with Eset not answering their mail properly and not caring about the lack of support at Becky's. Eset has a poor history of support. Yes, eventually this forum would have come into existence but not for a long time because Rod didn't know how bad support was outside of Australia until he stumbled onto my problems and decided that this forum was a major priority. (In case you didn't know it Rod is the father of this forum and the reason it exists. He seldom posts here now because he got asked not to do so. Irony huh? Seems his style wasn't appreciated here).

[Blackspear]

There is no helping some people Mele, I wish you all the very best...

Cheers ;D

[bigc73542]

{QUOTE-> [Mele] And yes, I guess you don't read all the posts. I stated way back that I have excluded system restore in AMON but AMON still finds false positives and eicar in system restore. Have you tried excluding system restore on XP SP1a after putting eicar on your box and making a restore point? Does that work for you? Plus, I assume you have several false positives too that you can test also. <-QUOTE}

I have system restore ignored in amon and it doesn't find anything there because it does not scan it. If you ignore a file or drive it is not scanned which means it won't find anything there. and I have xp sp2

bigc

[QuinnK]

Mele20

The simple answer is that once you have the hidden system folder 'system Volume Information' showing (BlueZannetti posted a link to the method earlier) and permission to access it if using NTFS, it can then be excluded like any other folder in Amon. If you don't wish to uncheck 'simple file sharing' in XP Pro, you can just share the folder with a name such as 'Sysinfo', allowing users to change it. You can decide whether there is acceptable risk in any of the procedure.

Take care... Quinn

[flyrfan111]

{QUOTE-> There is NOTHING WRONG WITH MY computers.... Computers do NOT need to be reformatted every few days like many of you suggest as a way to ignore the actual problem...... I am having no problems except with NOD32. ....... also runs fine with KAV 4.5......... As for my installing and uninstalling a " plethora of low level system apps" could you please list these? I have no idea what you talking about......... Maybe you should grow up and learn how to properly use a computer so you won't think a person needs to reformat anytime there is any problem.

<-QUOTE}
Mele ,come on, in the last month or so you have tried the following AV products( or at least posted that you have).. KAV 5, KAV 4.5, Trend Micro beta, MKS Vir and of course NOD. None of which seem to solve your problem. AV products ARE LOW LEVEL SYSTEM APPS. All make changes at the lowest level of the OS leaving plenty of oppurtunity to cause corruption leaving system instability as a result. You say there is nothing wrong with your computer and yet you have so many posts in numeorus threads and forums about your system over heating, not able to go into stand by, not allowing the monitor to go in to stand by, coming out of stand by for no apparent reason and so on, that doesn't sound like a prefect system to me. those are the only posts of yours that I recall at the moment but I am sure there are more.

Nobody said anything about reformatting every few days, where did you possibly get that idea? It has been suggested to by many people in several different threads. Almost everyone giving you advice is trying to help you through some strange problems that no one else seems to be having and yet you respond by calling people idiots and telling them to grow up, what a truly kind way to repay someone for taking the time out of their busy and hectic life to sit in front of their compter and try to assist you. I think it is YOU who should grow up, Blackspear in particular has done quite a bit for the people of this forum as well as yourself and to treat him as you have, to me at least, is quite rude and inconsiderate. I no longer have the desire to assist you as you will simply call me an idiot as well and tell me to grow up but I could not sit back without responding to how you are treating people that are trying to help you.

[BlueZannetti]

{QUOTE-> See, there you go ....refusing to believe that there ever be anything wrong with your precious NOD32. Blame the user...blame the user...blame the user....that is all I hear here. All I have ever heard here for two years. NOD32 is perfect and God help anyone who says otherwise. You are a fanatic. So be it. Why would I pay any attention to what a fanatic has to say? <-QUOTE}Mele,

The people here are not fanatics, they are users. No more, no less. They are trying to help. The simple fact of the matter is that we are all working with partial information. We don't know all the details of your system, whether you have redefined ownership of the SVI folder, and so on. Asking you to do things - such are reformat - does not equate to blaming the user, it is a good faith effort to help resolve the problem. The advice that Blackspear offers in this thread, and throughout the forum for that matter, is technically sound, well thought out, and carefully presented, and based on fairly extensive field experience. You should not dismiss it out of hand even if it is not what you want to hear. I wouldn't. None of us perform a reformat lightly, however, it is useful to keep in mind that the time spent in composing responses within this thread likely exceeds the time that would have been spent on a full reformat/reinstall of your entire environment. I've only done it a few times in the past year, each in response to a corrupted AV install (these were beta's - not NOD32 - and it comes with the territory so I really can't complain), so I know the time committment involved.

If you read Blackspear's posts throughout the forum, it is clear that he does not view NOD32 as a paragon of perfection. It's a real program in which design objectives have been outlined and operating tradeoffs have been made. There will be some decisions we embrace, others that we grudgingly accept and perhaps try to get reconsidered, and some features that simply weren't examined during development that we'd like to see incorporated. Because we continue to use a program that does not match each and every detailed specification that we personally desire does not mean that we are fanatics, it means we are pragmatic.{QUOTE-> I have said it until I am blue in the face. There is NOTHING WRONG WITH MY computers. Computers do NOT need to be reformatted every few days like many of you suggest as a way to ignore the actual problem. I am having no problems except with NOD32. I uninstall it and everything is fine. I have had no av on my 98SE box for a month now and it is running better than ever. This XP box runs fine also without NOD32. It also runs fine with KAV 4.5. <-QUOTE}If there is a conflict in the system involving NOD32, of course uninstalling it removes the conflict. That only means the conflict exists with NOD32 present, and doesn't exist with NOD32 absent. It takes two (or more) parties to generate a conflict. Assigning all the blame of an uncharacterized conflict to one party is nothing more than erroneous deductive reasoning. Running fine with KAV 4.5 only means that the situation which existed with NOD32 no longer exists.

If your objective is to have a smooth running machine, and you say your machine runs fine with KAV 4.5, then it seems that you have you have a viable path forward.{QUOTE-> As for my installing and uninstalling a " plethora of low level system apps" could you please list these? I have no idea what you talking about. I am an extremely conservative user and I have not needed to reinstall 98SE in over four years now and NOD32 has problems on it also. So, I guess all the low level applications that I have NOT installed are causing a problem? You are of the school that you cannot use your computer without needed to reformat constantly. I have a friend like that. He finally wised up and changed his behavior (he was very immature and he grew up finally) and lo and behold, he doesn't need to reformat ...wow. Maybe you should grow up and learn how to properly use a computer so you won't think a person needs to reformat anytime there is any problem. <-QUOTE}There's simply no need to engage in this type of editorializing. As Flyrfan111 has already pointed out, AV's by their nature are low level applications. If they weren't, they would not be able to intercept e-mail before it hit's your mail client, scan files before they are passed to your preferred office application, and so on. On an anedotal note, I do observe that my own system exhibits poorer stability when I am in a testing phase installing/uninstalling various AV's or other low level apps.{QUOTE-> And yes, I guess you don't read all the posts. I stated way back that I have excluded system restore in AMON but AMON still finds false positives and eicar in system restore. Have you tried excluding system restore on XP SP1a after putting eicar on your box and making a restore point? Does that work for you? Plus, I assume you have several false positives too that you can test also. <-QUOTE}As I basically pointed out earlier, you can make the SVI folder visible, but still not have permission to access it. I don't know the details of how information entered into the control centre is passed to the various modules that comprise NOD32. However, I can easily see this being a potential issue. Have you at least checked on the ownership state of this folder and tried the experiment suggested above?{QUOTE-> Thanks so much for continuing the insults that others have made. Don't worry, all you extremely nasty folks will be successful. You will drive me away from NOD32 and you can then pat yourselves on the back and laugh at my expense after I am gone. Just remember this forum wouldn't be here if it wasn't for my initial problems with Eset not answering their mail properly and not caring about the lack of support at Becky's. Eset has a poor history of support. Yes, eventually this forum would have come into existence but not for a long time because Rod didn't know how bad support was outside of Australia until he stumbled onto my problems and decided that this forum was a major priority. (In case you didn't know it Rod is the father of this forum and the reason it exists. He seldom posts here now because he got asked not to do so. Irony huh? Seems his style wasn't appreciated here). <-QUOTE}You keep mentioning a continuing wave of insults. I don't see them. What I see is frustration from both sides. Advice has been offered and declined - that can be frustrating exercise. Advice has been offered and it involves measures you simply do not want to take - I realize that this can also be a frustrating situation. However, that does not constitute a wave of insults. As far as I can read, the posts, for the most part, have remained factual statements and suggested approaches.

Blue