True Image 8.0 ????

[techdev]

Was getting ready to purchase True Image 7.0 but when I went to the website I noticed that acronis is promoting True Image 8.0. From the descriptions on the website, I'm having difficulty in finding the differences between 7.0 and 8.0

Is anyone aware of what exactly the differences are?

Thanks

[Robyn]

Goodness I haven't had TI7 for very long and now 8 is out :o I see what you mean about the new features as all the 'new' things look to be the same as what I can do in v7 ??? The only one which may be very new is the ability to make incremental backups to CD's ???

I would really like to know also as there are still ongoing issues with V7 and it is disappointing to only have the last version for a short time and now an new one especially when the last version has problems for some users.

[f123]

Dunno if TI has resolved the "default" cluster size issue with version 8. Also would be nice if the user can image the partition outside of windows without the aid of the boot disc.

F.

[techdev]

Apparently when I viewed the product page earlier it had not been updated by Acronis.
This is what I see now

New features:


Reduce your disk backup time and storage by excluding paging and hibernate files from the disk backup image


Manage your PC performance by changing the disk imaging process priority


Verify disk backup image before a restore


Check the file system after a restore

[savagcl]

Haven't been to see TI8.0 yet (next stop). but what do they mean with the
manage PC performance? Things like that scare me.

thanks,
clif

[wdormann]

-{ Quote: "Haven't been to see TI8.0 yet (next stop). but what do they mean with the
manage PC performance? Things like that scare me." }- Having a user-selectable process priority scares you? Quite a few applications do this already, such as VirtualDub.

[tazdevl]

So will owners of TI 7 be able to update for free?

I've had TI 7 for less than a month, no way in hell I'm going to pay to update to 8.0 and if Acronis expects me to, I'll never buy one of their products again, nor will I recommend it to friends or clients.

Least Acronis could have done is get in touch with customers and let them know an update is coming or post something somewhere.

[DaHen]

Just my luck. I purchased TI7 thirteen days ago.

Hope we get some sort of price break ifin we want to upgrade. ???

So far the product has been functioning fine but haven't had to need it yet for any restorations of files or programs yet. :)

[Modred]

I would be interested to hear what Acronis has to say as far as the justification for the new version number and the upgrade cost. Acronis' site says that there are four new features, and one could easily argue that these should have been included TI-7.0. I've always had a high regard for Acronis, but you have to wonder about this one. Perhaps there are new features that we're not aware of.

[tazdevl]

OK so check this out. Just got an email from Rick @ Acronis. Bought TI 7 little over 3 weeks ago. Not even a murmur about TI 8.0 when I ordered.

Would I have waited for 8.0 instead of buying 7.0? Yes.

-{ Quote: "Sorry about your frustration. You would have received the upgrade to Ver 8 for free if you’d purchased the maintenance, USD19.99. This protects you for 12 months of upgrades and includes priority email and phone support. " }-

Acronis seems to think it's OK to have a pending release, not inform customers of the release, let them blindly buy the full version of the product and then expects them to shell out $29 to upgrade 3 weeks later. IMO that borders on a deceptive business practice.

Bottom line, Anton aside, Acronis' integrity just went down a few more notches. Need I also mention an email I received from sales that indicated support for several chipsets that in reality were not supported? *cough SI3112

I refuse to put up with a product that is behind the curve in terms of features (native/direct DVD writing, boot DVDs, poor hardware support and massive incremental backups that occur after a defrag) when it doesn't take care of its customers and do the right thing.

*Edited to make a bit more sense.

[beenthereb4]

-{ Quote: "OK so check this out. Just got an email from Rick @ Acronis. Bought TI 7 little over 3 weeks ago. Not even a murmur about TI 8.0.



IMO that should have been bundled into the cost of the product. No consumer level product has a "maintenance fee" on top of the actual cost.

Acronis seems to think it's OK to have a pending release, not inform customers of the release, let them blindly buy the full version of the product and then expects them to shell out $29 to upgrade 3 weeks later. IMO that borders on a deceptive business practice.

Bottom line, Anton aside, Acronis' integrity just went down a few notches. I won't be dealing with them any longer." }-

Whoaa, that's pretty bad. Almost any company would give you the new version when you purchased in that time span!

[tazdevl]

Acronis needs to do the right thing.

[Fedorov999]

As already said in my other posting, some of us still suffering SI3112 problems should be moved to v8 where continued and rapid development will hopefully occur.

Fedorov.

[jlsf2]

I sent e-mail to them earlier today regarding this issue (owned TI for ~2 weeks) and haven't heard back yet. Of course, not sure I expect to hear anything.

Last time I sent an e-mail (as a registered user), it took about a week before any response at all (much faster to post here and have Anton respond).

Personally, I'd be looking for some sort of money-back guarantee. I love the product, but the fact that:
1. Doesn't work so well on Dell desktops
2. support is non-existant (unless you stumble across this forum)
3. Doesn't work for other chipsets


-jl

[Eldar]

Hi all,
-{ Quote: "Whoaa, that's pretty bad. Almost any company would give you the new version when you purchased in that time span!" }-I received an email today about this new version, together with a new registration key. :) I purchased 7.0 on June, 27 th.
However I'm unable to download this new version. :-\
-{ Quote: "Just my luck. I purchased TI7 thirteen days ago." }-??? Didn't you receive the same email as me?
On a side note: if they continue to use this upgrade policy they will lose me and others as customers. No matter if their product is OK.

[DaHen]

Just got this email from Acronis:

Nice of them to do this.... ;D

[Eldar]

-{ Quote: "Just got this email from Acronis:" }- Thanks for the picture. ;)
:-[ It reminded me that I had set Toggle Image downloading on OFF in Barca as usual, so I couldn't see the download button.
So you did receive a new key. :)

[Modred]

I tried to purchase TI-8, but their site wouldn't accept my user name and password. Has anyone had any success with this?

[f123]

I feel bad for those who have just purchased TI7. I was able to update my copy of Nero 5.5 to Nero 6, free of charge because the purchase was made during the "free upgrade" period.

Bootit ng has a very generous update policy...free upgrade up to version 1.9. Check it out for free during the first 30 days. The 600KB software download is FULLY functional...not crippled like the trial version of TI. So how much would you pay for a software that can image, partition, and control multiple OSes? How about $35? Highly recommended!

http://www.terabyteunlimited.com/bootitng.html

F.

[DaHen]

-{ Quote: "Thanks for the picture.

So you did receive a new key. :)" }-

Hi Eldar,

Yes, got a new key that I forgot to blank out on the attachment before I uploaded it. Realized my mistake and had it removed. (Haste makes waste.)

Did my scheduled incremental image this evening with it and all went well. Will do a restore of a file or two later. :)

[Eldar]

Hi DaHen,
-{ Quote: "Yes, got a new key that I forgot to blank out on the attachment before I uploaded it. Realized my mistake and had it removed. (Haste makes waste.) " }- ;D That's what I saw on the attachment.
My mistake was with the security options in my email client. ;)

[FanJ]

What ? ? ? :o ???

TI-8 .... ???

Don't be surprised if I go back to TI-6 !

Eh, BTW, I didn't get any email about it from acronis....

[thymia]

New Features:

Reduce your disk backup time and storage by excluding paging and hibernate files from the disk backup image
Manage your PC performance by changing the disk imaging process priority
Verify disk backup image before a restore
Check the file system after a restore


I really hope they left a lot information out in that list. If not, I don't see how this warrants a jump in version number from 7 to 8.

In fact, if this is the only thing that differs from the latest version 7 build and version 8, then I believe Acronis just became retarded and this jump to version 8 is just a stunt to earn some extra cash and renew some interest for their number one product.

[tazdevl]

They integrated migrate easy into it.

Pretty funny though. Swapped a couple emails with Rick and he still doesn't get it. I do have some issue with the maintenance fee, but my primary issue is with the fact that TI 8.0 was coming and no one communicated the fact.

[Khaine]

I bought TI 7 about a month ago, if I had known that True Image 8 was close to release I would have waited, unless Acronis specified that you got a free upgrade.

To me this type of corporate behaviour is reprehensible. It does nothing but frustrate consumers and puts a bad cloud over all e-commerce type businesses. If Acronis can out a month or two ago and said that we expect to release version 8 of our True Image software soon, and if you purchase True Image now you will receive a free upgrade to version 8 or if they said that they would not give out a free upgrade then at least consumers would know.

In fact because version 8 is now likely to receive the majority of development work, the closer to the release of version 8 the less the licence to version 7 should have cost because of this fact. To stay quiet and burn consumers like this does nothing but tarnish the Acronis name.

[Acronis Support]

Hello All --

I see there are some questions and doubts about Acronis True Image 8.0 and in fact I do share some of them with you.

First of all, according to our upgrade policy if you purchase the previous version within a month before the release of the new one - you are eligible for a free upgrade. So all customers who fall under that category can request a free upgrade without any hesitation. If (due to some unknown reason) you didn't receive the e-mail you can contact Acronis Support, me or any other person in Acronis in order to obtain the upgrade.

Now a little bit closer to the product itself. Basically, there is only one significant new feature - now your paging and hibernate files are not included in the image, thus problems regarding big incrmentals and generally bigger image sizes are solved. The image verification before the restore can be also helpful if the image is corrupted, as if you begin the restore - there is no way back. Also we've added a better support to some Linux/UNIX filesystems.

Considering what I've written above, I hardly see why it was decided to release a new version at this point, instead of either adding more features to it, or releasing it as an *update*.

I knew the release was coming, but I was informed about the exact features only yesterday, so I was a bit confused myself about it.

As for technical support - indeed it will be focused on the new version, though I can assure you that if the fix for some problems that occur with the 7.0 version will be done in the 8.0 one most likely the upgrade in this case will be for free - at least it's how I'd do it (meaning if I know that customer A has a problem with 7.0 version and a build XXX of the 8.0 has it solved I *will* give the 8.0 version to that customer for free).

Feel free to ask me any questions as usual, I'll do my best to answer them in a timely manner (though I'll be leaving for about a week around August 12 - after that I'll be back to you :P ).

Thank you.

Anton.

[Ridgerunr]

Well Anton,
I suffered an error using your TIv.7 and emailed you trying to get a fix. you can check error #127719 to see what passed between us.
The answer I received was obviously given very little thought and was of no help. As I said in my last communication,my only recourse was to do a complete uninstall/reinstall to get the program working again.
Then I get an email today with this offer to 'upgrade' to v.8 for 'only' $29.99?
I don't 'think' so!
BootIt is looking better all the time. Perhaps even *cough* Ghost!

[Acronis Support]

Well, the suggestion I offered should have helped... Is it working ok now (That's how i understood your last reply)?

As per your question "Why?" - well - as I said - it should have been related to the Scheduler2 service but probably it was just an installation that went wrong way.

Thank you.

--
Best regards,
Anton Gromov

Acronis, Inc.
395 Oyster Point Blvd. Suite 213
South San Francisco
CA 94080 USA
http://www.acronis.com/

Acronis... Compute with confidence

[Robyn]

I have had TI over the one month mark but find after reading the 'failed' restores I can't have full confidence that my images although verified and mounted would restore in the event that I really had to. TI was well recommended on another forum but the very ones who recommended it at the beginning have all had problems when trying to restore and ended up re-installing XP :'( No-one will know if their restore will work or not until they attempt to actually employ this part of it.

I thought you could restore individual files and folders with TI7 but is this just a new feature in TI8? ??? Presently I am backing up files and folders for a complete re-install and thought I would be depending on TI but I am also having to manually back up just in case TI will not let me access the data etc I will need after my new install.

I have Acronis Power Utilities also and have not used any of it yet but am confused as to how many other suites are in the range each of them having one bit of the other ??? Drive cleanser included which is now in TI8 ???

I have been running O&O defrag. for almost 1 year now and they have brought out 2 new versions since then and each time I have had a free upgrade this also applies to Registry First Aid - free upgrades = loyalty to other products.

I really am lost as to the benefits of 'paying' for an upgrade or reverting to Ghost which I am not keen on or finding a backup suite which everyone can have confidence in ??? The last magazine review (UK) seems to have summed the developing Acronis range up in that too many applications are issued as suites and as a result they do not concentrate on getting one feature perfect and reliable :'( I had so much confidence in the ease of use but now I am utterly confused ???

[wahltho]

Does anybody know if there are any TI internal enhancements to SATA-handling.

My impression is that there are still issues, because I have some problems myself and I am currently not able to clone my SATA-disk for backup purposes to an IDE disk (see separate thread on this issue)?

Any feedback, esp. from Acronis Support would be uttermost welcome.

Best Regards

Th.

[McDoogie]

You know what Guys and Gals, there's big money in software, the guy that conceived and developed a better screensaver 'Serene Aquarium' which retails for $19.95 has made millions............sooooo, anybody that can develop a good product and sell millions of copies [i.e. TI6] is going to make even more if he can add subtle enhancements, sometimes that have a few more bugs than the previous version, and market it for $19.95 is going to capitilize on his already trusted customers and make even more money ! So let's get 'Back to the Future' why did you purchase True Image in the first place?...well you wanted a good, easy, trusted, it works, type of Backup Imaging software, which version 6.0 did; so why not pull out the version 6.0 copy and get on with backing up the hard drive at a reasonable frequency, and we all have the time to turn it on and manually do the task right? The grass [somebody else's spouse ?] always look's a little bit greener over there until you get there correct?..........Have a good day everyone !!

[FanJ]

I would like to thank Anton for his long posting.
I do appreciate it !

Thanks Anton !!!

Regards, Jan.

[tazdevl]

FYI Acronis stepped up. Got the upgrade, shouldn't have had to go so far to get taken care of though.

[Tipton]

-{ Quote: "

First of all, according to our upgrade policy if you purchase the previous version within a month before the release of the new one - you are eligible for a free upgrade.
Anton." }-

That's a pretty sad policy if you ask me. I had just bought True Image 7 a few months ago, and was looking foward to a fair amount of free updates in the future. I felt like my copy of TI was brand new, but now feel like its old news and I am being pushed aside to make way for the "new" release that I have to pay to get. I just gave Acronis $50.00, two months ago for TI 7, and being asked to pay again in such a short time frame is pathetic on their part. Yes a company can do business as they see fit, but I assumed that since TI7 was not that old, that a new version would be awhile off yet. People wonder why there is software piracy! Who is the real pirate here?

Tipton

[f123]

At least we're getting some inputs from someone at Acronis. Some sofware vendors will provide one year of free update if you download/purchase the program from the internet. A good software vendor should allow potential customer to try the full software on his/her PC, without any limitation or restriction. Shareware...all the way!

I don't waste my time with cripped trial software.

F.

[Nitrox]

-{ Quote: "That's a pretty sad policy if you ask me. I had just bought True Image 7 a few months ago, and was looking foward to a fair amount of free updates in the future. I felt like my copy of TI was brand new, but now feel like its old news and I am being pushed aside to make way for the "new" release that I have to pay to get. I just gave Acronis $50.00, two months ago for TI 7, and being asked to pay again in such a short time frame is pathetic on their part. Yes a company can do business as they see fit, but I assumed that since TI7 was not that old, that a new version would be awhile off yet. People wonder why there is software piracy! Who is the real pirate here?

Tipton" }-

Hey, I know how you feel. I bought Acronis PrivacyExpert 2003 last year and less than 3 months later they came out with a new version.
I e-mailed support and had a hell of a time getting a reply, they said I was ineligible for any discount on the upgrade price for the new version which is basically the same as the old version with a few minor embellishments.
I stuck with my old version which does the exact same job and I saved 25 bucks.
This policy they have has left a very sour taste in my mouth as I have TrueImage and PartionExpert as well, so much for being a loyal customer.

[ricka47]

I have to agree that $29.99 for what appears to be a minor upgrade after just paying $49.99 for version 7 is disappointing to me. I always make it a point to upgrade to newest versions, but I doubt that I will shell out the money this time.

It should be free for a certain period of time (maybe a year) and then available at a reduced price (ie, less than $29.99) to present users.

[Ripple]

ricka47,

There is currently no point upgrading to version 8, unless you want to get screwed. So I would wait until it's actually worth getting. That would be around the time they remove the quotes surrounding "version 8". :)

[Acronis Support]

Hello All --

Here is my opinion on whether you need to upgrade or not.

If you don't have any problems with ATI 7.0, if you don't do many incremental backups (the changes to hibernate and paging file affect the size of incrementals), if you don't have JFS (UNIX filesystem) I see no reason to update to Acronis True Image 8.0, because if you will have some problems with ATI 7.0 and this problem will be fixed in ATI 8.0 you will be given a free upgrade - just contact me and I'll provide you with the link and the serial number.

Thank you.

--
Best regards,
Anton Gromov

Acronis, Inc.
395 Oyster Point Blvd. Suite 213
South San Francisco
CA 94080 USA
http://www.acronis.com/

Acronis... Compute with confidence

[presrc]

How do we know which problems have been fixed in Ver 8.0?? Why don't you publish a Version History?

[beenthereb4]

-{ Quote: "Hello All --

Here is my opinion on whether you need to upgrade or not.

If you don't have any problems with ATI 7.0, if you don't do many incremental backups (the changes to hibernate and paging file affect the size of incrementals), if you don't have JFS (UNIX filesystem) I see no reason to update to Acronis True Image 8.0, because if you will have some problems with ATI 7.0 and this problem will be fixed in ATI 8.0 you will be given a free upgrade - just contact me and I'll provide you with the link and the serial number.

Thank you.

--
Best regards,
Anton Gromov

Acronis, Inc.
395 Oyster Point Blvd. Suite 213
South San Francisco
CA 94080 USA
http://www.acronis.com/

Acronis... Compute with confidence" }-

That should end 90% of the whining with the exception of f123.

[f123]

So what's wrong with speaking the truth? No one is forcing you to read my posts.

[mecalvint]

f123,
I've seen a lot of posts from you supporting Bootit NG.

Here is my 2cts,

I am in the process of looking for a bullet proof imaging program for a corporate environment.

Ghost was a dud, having different boots for different scenarios (USB, network shares). And I hate having a different boot for different NIC or IP.

DI is slow.

TI is good, when it works. It does live imaging, and it does network imaging, on from one boot.

But when TI does not work, like on some domains, it cannot see all shares, or on some wrkstns, it even crash the machines, it takes forever to get help.

Now to BootIt NG,
the premise is good, 3 good apps for a low price. But cons:
1. Have to install on HD. I need to have a real clean image, for cloning.
2. No network imaging.

I do appreciate the fact that this is a forum when one can share new ideas and opinions on certain topics.

I do wish that TI works all the times though. Going to try TI 8 to see if I can see my network shares.

[f123]

1.Bootit ng can run on a single floppy. If you want a clean image, then give bootit ng its own partition. We're talking about less than 1MB of HD space. Remember that the program can also non-destructively partition the HD. Bootit also supports DVD burners.

2.Netwoking can be tricky. You may want to post your specific problem to support@terabyteunlimited.com.

[beenthereb4]

Hmmm, tried Trueimage 8 and in my one test, it was both faster and produced a smaller image. Both of which I attribute to skipping the paging file as the difference in size was about equal to the size of the paging file. Well, all other things aside, this is good.

Now, my question would be: is "acpi=off noapic" still applicable and/or sometimes needed in TI 8.0 ??

[jmschwartz]

Hi,

Alas, I purchased TI 7.0 on June 26 . . . one day late for the free v 8 upgrade. Now, I also purchased their partition manager program on the same day. Maybe someone at Acronis will give me a day's worth of reprieve and let me upgrade to v 8 for free?

Thanks.

Regards,
Jim

UPDATE ------------ August 9, 2004.

Acronis sent me an email with a link and new code for a free upgrade to TI 8.0 (for which I am grateful)!

Thanks, Acronis!

[PatG]

-{ Quote: " Both of which I attribute to skipping the paging file as the difference in size was about equal to the size of the paging file. Well, all other things aside, this is good.

Now, my question would be: is "acpi=off noapic" still applicable and/or sometimes needed in TI 8.0 ??" }-

If you have your paging file on another partition or 2nd hd as I do, then this feature of TI8 is null and void as has been previously mentioned. The "acpi" thingee cleared up for me on the last build to ver 7. Just make a boot cd using the v8 and give it a shot. Please post back w/your findings as others would like to know the results also.

[Tipton]

-{ Quote: "That's a pretty sad policy if you ask me. I had just bought True Image 7 a few months ago, and was looking foward to a fair amount of free updates in the future. I felt like my copy of TI was brand new, but now feel like its old news and I am being pushed aside to make way for the "new" release that I have to pay to get. I just gave Acronis $50.00, two months ago for TI 7, and being asked to pay again in such a short time frame is pathetic on their part. Yes a company can do business as they see fit, but I assumed that since TI7 was not that old, that a new version would be awhile off yet. People wonder why there is software piracy! Who is the real pirate here?

Tipton" }-

Ok, I have to say that I am impressed with Acronis. I e-mailed the the other day and voiced my concern about having to pay for version 8, when I just bought TI 7 a few months back. Today I received a return e-mail with a free upgrade to version 8. I feel that they stepped up to the plate and did the right thing! Thanks Acronis!

Now if they can just fix the error message that I mention here.
http://www.wilderssecurity.com/showthread.php?t=43086

Tipton

[f123]

Nice to know that Acronis is flexible when it comes to the upgrade policy.

F.

[99silvermiata]

Made my TI7 purchase on July 10. Emailed support, info, and sales over the course of the last 9 days and I haven't heard any response other than the automated email response from support.

Please advise how I can get the pro-bono TI8 upgrade.

Art
>:(


-{ Quote: "Hello All --

First of all, according to our upgrade policy if you purchase the previous version within a month before the release of the new one - you are eligible for a free upgrade. So all customers who fall under that category can request a free upgrade without any hesitation. If (due to some unknown reason) you didn't receive the e-mail you can contact Acronis Support, me or any other person in Acronis in order to obtain the upgrade.

Anton." }-

[Jbmoar]

-{ Quote: "I tried to purchase TI-8, but their site wouldn't accept my user name and password. Has anyone had any success with this?" }-
I Have had problems using my user name and password Also to purchase the upgrade, I Found Out that their online store will only accept orders from non-free e-mail accounts, meaning they will not accept orders from hotmail or yahoo, you can order the upgrade using your regular e-mail and register the prgogram using any e-mail, worker for me.

[foghorn]

On the topic of 'what are the differences between v7 & v8' I think the Acronis marketeers are sailing close to the wind on the 'Manage your PC performance by changing the disk imaging process priority' feature.

This functionality is available to Windows NT based OSs already via task manager.

The 'Reduce your disk backup time and storage by excluding paging and hibernate files from the disk backup image' is actually a bug fix because without doing this their incremental scheme was flawed in v7.

So the real added value features in V8 which were not in V7 are :

'Verify disk backup image before a restore'
'Check the file system after a restore'

Both very useful features, but does this warrant a major version increment?

[666]

Now the good news: Anton promised that everyone who got in trouble with Win XP SP2 will get an SP2-compatible version of TI for free.

So here you go: shoot a mail to Acronis that goes like 'since I installed SP2 my copy of TI5 stoped working' and TI8 will be yours for free.

;)

[Detox]

I haven't seen where Anton promised this. I did see him state the people with ATI 7 and SP2 who had troubles would get an upgrade, but I read anothing about ATI 4,5, or 6.

[thbier]

Hi All,

I would like to know how your first experiences with TI 8.0 have been.
I haven´t used any image software yet, but I want to gest some now, but I am wondering which I should buy.
Most important feature of the software should be the ability of booting the image directly from DVD. I have no floppy drive, so any sw which needs floppys is helpless for me. As far as I have found by now booting from DVD was not possible or didn't work at TI 7.0 Does work with TI 8.0?
Does anybody have any experiences with ghost 9.0?

Please help me.

Thx

[wdormann]

-{ Quote: "As far as I have found by now booting from DVD was not possible or didn't work at TI 7.0 Does work with TI 8.0?" }-
Booting from the image CD isn't any more possible with ATI8 than it was in 7 or 6. It's totally possible, but you have to make the disc bootable yourself (http://www.wilderssecurity.com/showpost.php?p=205798&postcount=11).

[fphall]

You know, I think that Acronis just gave the competition a great big football to kick around. I can see it now... "unlike our competitors imaging software we offer free upgrades for longer than 30 days". Then again maybe Acronis is trying to start a new trend. ;-) All I know is that I'm not about to pay them twice in the same year, and I probably won't upgrade until it works flawlessly with DVD's.

Pete

['G']

Well that is a fair and diplomatic reply, so well done Aton.

See my post and start getting your free updates.

http://www.wilderssecurity.com/showthread.php?t=45254

To paraphrase Aton, the upgrade was not necessary and could have been incorporated in to V7. It makes Acronis look incompetent and greedy. The very reason I left the Symantec camp.

I would like to here replies from my thread of any success in getting a free upgrade to V8. If the upgrade to V7 to V8 is minor, intimated by Anton, irrespective of problems or not with V7 a TI V8 free upgrade should be given mandatory to all V7 users.

Acronis lose money, but if they carry on in this manner, they will lose a great deal more. I will not tolerate this customer abuse. Their credibility has been seriously undermined, and they did it without any outside help – self-inflicted.

It is becoming increasing more expensive to keep up with new software development and current upgrade purchasing.

I typically seek out software developers who play fair. That is, you pay the initial fee and all upgrade are lifetime free. Runtime.org who make the excellent recovery programs does it, as does Ace Utilities, Superwin and ElcomSoft to name but a few.

These developers get my help, money, and recommendation without reservation. This is the policy I prefer and I ask this before purchasing any software. Otherwise, I cannot afford to upgrade this and upgrade that – especially when they are minor payable upgrades.

The main topics are the problems users are having with Acronis software at the moment, or their complete disillusionment as the upgrade to V7 to V8 being a short time span, not free upgrade, and unusable.

Acronis do the right thing, right off any monies you were expecting from V8, work hard on getting V8 working for the majority and not the minority and prepare for V9 this time next year.

If you do I will stick with you, if you do not I will not.

G

[EricTheRed]

I believe that Acronis will "get smart" about this sort of thing, now that they have competition: http://ei.drive-backup.com/

They will likely:
1) Improve the feature-set
2) Improve their product support for recently introduced products (like Paragon does
3) Improve their upgrade policy
or
4) Lose customers rather quickly...

Hope it's not #4.

I got the "upgrade" from 7, and I have to say that this really is a . (dot) release, not a version change. Let's see what they do over the product lifecycle of V8. This will determine my future course of action.

-{ Quote: "New Features:

Reduce your disk backup time and storage by excluding paging and hibernate files from the disk backup image
Manage your PC performance by changing the disk imaging process priority
Verify disk backup image before a restore
Check the file system after a restore


I really hope they left a lot information out in that list. If not, I don't see how this warrants a jump in version number from 7 to 8.

In fact, if this is the only thing that differs from the latest version 7 build and version 8, then I believe Acronis just became retarded and this jump to version 8 is just a stunt to earn some extra cash and renew some interest for their number one product." }-

[Thomas USA]

Yes, 8.? is out - but I am pretty sure that they will fix the bugs in version 7 that was sold until recently. I doubt that they want to deal with the BBB because of sales promises that are not kept... for example the ability to mount backups to CDs without copying everything to a hard disk. The promise to fix that "shortly" was luckily sent in a written statemnet from them.

I do not believe that they will destroy the pretty good reputation of their product by lying to their customers and not fixing the bugs that they are aware about.

Any different opinions?

-{ Quote: "Was getting ready to purchase True Image 7.0 but when I went to the website I noticed that acronis is promoting True Image 8.0. From the descriptions on the website, I'm having difficulty in finding the differences between 7.0 and 8.0

Is anyone aware of what exactly the differences are?

Thanks" }-

[wdormann]

-{ Quote: "but I am pretty sure that they will fix the bugs in version 7 that was sold until recently" }-

Oh yeah?

-{ Quote: "Of course, I'd suggest to use the later version of the software, especially taking into the consideration, that we are not releasing any updates for 7.0 one in future." }-

I have not lost faith in Acronis, but I have at least temporarily stopped recommending TrueImage to others. When/if things settle back down again, I'll have no problem recommending it again.

[beenthereb4]

-{ Quote: "Oh yeah?



I have not lost faith in Acronis, but I have at least temporarily stopped recommending TrueImage to others. When/if things settle back down again, I'll have no problem recommending it again." }-

Right on target, as usual!!! I'm with you.

[Thomas USA]

I was just kidding. I am pissed as hell about their support "policies" and even though the version 7 works pretty good for me, I think it is ridiculous how they think they can treat their customers.

-{ Quote: "Oh yeah?
I have not lost faith in Acronis, but I have at least temporarily stopped recommending TrueImage to others. When/if things settle back down again, I'll have no problem recommending it again." }-

[q1aqza]

WOW !!!! 8)

I'm new to TI. After having been a Ghost die hard for so long I was a bit old fashioned in thinking that only an image tool that runs in RAM mode with no other OS or apps loaded could produce clean robust results. How wrong I was.

Being able to create and restore images whilst still running windows (even creating an image of the current system drive) is fantastic, especially the speed. I will definitely create more frequent back-ups now that I am using this tool.

Obviously, I will wait to trial Ghost v9 when it's available and then decide which to go for. If do end up I sticking with TI then I will have got away from using Symantec products totally !! (having recently ditched NAV2004). ;D