KAV and AutoCad

[root]

My wife just purchased some keys for the business version of KAV, and when she installed it on her computer at work, she was unable to open Autocad. She is using version 4.0.5.15.
She asked Kaspersky for some help and they came back and said something about reinstalling but it didn't help. Oh and Kaspersky told her to put Autocad in the ignore section too and that didn't work. ???
She said the message she gets when she tries to run Autocad indicates its trying to use the same memory space as KAV.
Anybody have any ideas? It could take a month working this out with Kaspersky with emails every other day.
I've never had this kind of problem with any AV before.
A thousand blessing will befall the person that helps solve this and makes me a hero in my wifes eyes. ;D

[Paul Wilders]

root,

If you feel like it, we might give it a try and contact Kaspersky. Drop me an email in case you're interested.

regards.

paul

[root]

I'll let you know later, Paul.
Thanks. ;)

[Paul Wilders]

That's just fine, root ;)

regards.

paul

[root]

Hi Paul. Kaspersky sent my wife a patched file and she applied it and said it fixed the problem. I'm impressed! That's pretty quick service for a company that size. It only took two emails. :)
Thank you very much for your offer of support.

[Technodrome]

BTW she should upgrade to 4.0.7 version! ;)


Technodrome

[Paul Wilders]

-{ Quote: " quoting: root link=board=24;threadid=3870;start=0#25818 date=1033159866]
Hi Paul. Kaspersky sent my wife a patched file and she applied it and said it fixed the problem. I'm impressed! That's pretty quick service for a company that size. It only took two emails. :)
Thank you very much for your offer of support.
" }-

Good customer support: I do like that! Glad all has been sorted out ;)

regards.

paul

[root]

Technodrome, how do you go about finding version 4.07 of the business version? The only thing I find on the ftp sites I have are for personal versions.
I remember she said she bought the small business version and thats why I thought she probably had the latest version of that since thats what they sold her.
Of course, if she went thru Digital Rivers, who knows what she got. I don't like that outfit.
I'll ask when she gets home later.