TDS refuses to start

[SMaus]

Hi everybody,

what the heck happened to my TDS?
I just tried to start TDS-3 and I got the message "Systemfehler &H80040111 (-2147221231). Class Factory kann angeforderte Klasse nicht liefern". And that's it. I can click on "OK", of course, but TDS refuses to start.
I deinstalled and reinstalled the whole stuff but TDS still doesn't like me.
Have you got any ideas?

Regards - Stefan

[TheQuest]

Hi, SMaus

-{ Quote: "
"Systemfehler &H80040111 (-2147221231). Class Factory kann angeforderte Klasse nicht liefern"." }-

Sorry to sound rude [or Ignorant] please can you translate into English?

Take Care,
TheQuest 8)

[SMaus]

Sorry -

"system error lalala, class factory cannot provide (or deliver) the demanded class".

I have never seen such an error. Therefore I have no idea how to deal with this.

[TheQuest]

Hi, SMaus

I too do not have much of an Idea to what that means. :(

Before you uninstalled TDS did you turn off [remove] Execution Protection.

Take Care,
TheQuest 8)

[Gavin - DiamondCS]

Hi,

Check this page

http://tds.diamondcs.com.au/index.php?page=files

Install the Runtime update SP6 which should replace your MSCOMCTL.OCX , if the problem persists then check the version of that file (last file listed)

[SMaus]

Hi Gavin,

the problem persists. MSCOMCTL.OCX is dated March 09, 2004. Also replacing the file with the old one of 1999 didn't change anything. Did something terrible happen to my registry?

[Jooske]

Little more info please:
are you on XP?
XP does have a file protection so you should be able to put the original XP system files back in case they would have got overwritten or corrupted, or am i wrong here?
Once on that page please look at all required system files please.
Did you install or uninstall other software recently?
Did you check for a virus/trojan (online scan, other installed software)
Are there more issues on your system?

[SMaus]

Hi Jooske,

my system is XP Home Edition, I could try to repair the installation from my setup CD-ROM. I don't know if XP has a file protection since I never needed any.
I installed Ad-Aware recently, but without AdWatch running. In addition I installed DFIncBackup. My last full scan was on Sunday with NOD32. I use BoClean for on-access-protection as well but it didn't cause any problems as far as I can judge it.

[Jooske]

I ever saw iot happening with an XP user who installed an older software, after which XP came with some warnings and questions about file versions with choices to put the original install system files back or keep to the other version with possibilities to look deeper for versions etc.
Think XP does such things automatically.
Mind you, when you uninstall TDS and install it again, it will never overwrite existing files, not even if they would be older or damaged, it just sees the file exists and does not use it's own file, it only adds what is not there.
I would rather have it looking for version and give an advice to keep a newer or overwrite an older version.
Now a question of course: did you install or change anything since the last time TDS ran properly for you?
Or did you crash or got infected, removed anything or started or not started a program you normally run and this time not? (shared files maybe)
If all this is no no no then do you have an option to go back to an older system restore where you were sure TDS was running fine?
Maybe before you do so you might like to note down the required system files version numbers and at going back another time and see if there is any difference in that part.
Another thing could be in the autostart, if there could have come something new.
One burning question: you say TDS doesn't start, but if you go into the TDS directory and press the update.exe, does that part do it's job or refuses that any action too?

When you installed TDS again, you made sure all the other scanners and protectors and resident parts were closed, and before uninstalling TDS you first closed the exec protection before uninstalling it completely and installing it again?
You did not change the TDS configuration either to start minimized for instance?

[SMaus]

Hi Jooske,

I installed Ad-Aware, LeechGet and a backup software called DFIncBackup. No crash, no known infection, no shared files, no change compared to usual procedures.
The problem with a system restore is - it is quite old. My system ran flawlessly for weeks. Therefore I simply didn't create any restore point. A big mistake, I know.
A new entry in the autostart section is LeechGet. I'll disable it and check again. Funny thing: update.exe in the TDS directory works fine. Of course, first it complains about a missing update.cfg. When I copy it into TDS's folder it works. TDS itself still doesn't start.
When I de-installed TDS I had exec protection off, since I also use BoClean. I use TDS as an on-demand scanner merely. But even if it had been on, I wouldn't have been able do disable it because TDS didn't start any more.
Re-installation was with scanners and protection off. After installation I couldn't change anything in the configs because TDS didn't start anyway and I don't like editing something in cfgs manually that I don't completely understand.
Strange. Perhaps I have to go back several weeks although I hesitate to do this.

[Jooske]

You could make a restore point from the current situation, to have at least something.

Do you think it's possible all started after installing or upgrading any of the other programs?
Several people for instance have problems with the new ZoneAlarm 5.xx like programs misbehaving, freezing, crashing, not starting, etc to name an example. I used for example a little moment the AIM which added immediately an some online detection againt to th eautostart which i deleted via TDS as soon as i discovered it and that whole day till next reboot my system was really in trouble, with even programs crashing, after reboot all was fine again.
So i just mean to say, unrelated things can cause lot of trouble.
Honestly said, i don't know the Leech and backup thing you mention, not sure if BOClean likes the AD-Watch for instance or how it uses to work with NOD32, do you activate for both the resident protection? that could be too much of a good thing, while BOClean and NOD32 both work fine with TDS, Ad-aware is ok, ad-watch might be an issue in the combination or on XP, not sure, soembody ever mentioned and solved it but i can't recall the details.
Did TDS still run fine after installing any of those programs and when did it stop?
Did you cange anything in the configuration of one of those other programs?

Did you grab the AutostartViewer from the DCS site to post a startup log or email it to support@diamondcs.com.au to see if there could be anything else?

BOClean is nice resident protection, but it works different from the exec protection hook in TDS.
A hijackthis log with all options doesn't show anything unusual either?

[SMaus]

HijackThis looks normal, AutostartViewer also. AdWatch is deactivated because I don't want too many tasks running simultaneously. I think I'll try to make a system repair with XP's original CD-ROM on Monday when I have a day off finally.
If anything else fails I'll make a re-install of everything. Great. At least I learned to create restore points more often.
Thanks for your help anyway! :)

[Dazed_and_Confused]

-{ Quote: "The problem with a system restore is - it is quite old. My system ran flawlessly for weeks. Therefore I simply didn't create any restore point. A big mistake, I know." }-Smaus - Hello!

I thought that Windows automatically creates restore points on predetermined intervals, assuming you have system restore turned on.

Edited: See pic...

[SMaus]

Hey - that sounds good! I'll check this.
Thanks for the hint!

[Dazed_and_Confused]

Hope it works. However, I'm not really too sure how often it does create an auto-restore point. When I get some free time, I'll browse the MS web site and take a look.:)

[Dazed_and_Confused]

According to Mr Gates (http://www.microsoft.com/windowsxp/home/using/howto/gethelp/systemrestore.asp) and company, XP sets restore points daily. You should be good! ;D

[FanJ]

Have you set TDS-3 to run as admin?

See this thread:
http://www.wilderssecurity.com/showthread.php?t=29034

[FanJ]

-{ Quote: "Hi Gavin,

the problem persists. MSCOMCTL.OCX is dated March 09, 2004. Also replacing the file with the old one of 1999 didn't change anything. " }-

Version numbers are the important things here ;)

[SMaus]

I have set it as admin. I already checked my restore-points. They weren't created daily but as sort of milestones. Every significant change like installation or de-installation of something creates a new one. One day in June had not less than three restore-points. I'm sure I will find something that fits my needs.

[Jooske]

Try to go back point for point from the day you discovered TDS not working anymore, at a certain moment it should be ok again.

[SMaus]

OK - I'll keep you informed. I simply don't want to stop using TDS. Besides I hate running a system being only 95% healthy.

[Jooske]

Yes please!
You installed 4 new programs after which TDS didn't run anymore, is that correct?
Did you try it after the first install, the second, etc?
If going back to those former restore points doesn't help you could uninstall the others one by one till it works again.
Do you remember if you changed some settings in one of the programs after which TDS did not run anymore?
You looked already in the hijackthis and autostartviewer logs -- did you have TDS configured to be in the autostart or starting it manually after that?
Would most certainly recommend if it is there to get it out the autostart and try tio start it manually after reboot.

[SMaus]

OK, it's absolutely amazing. Honestly.
I restored my system. Now I'm back at June 1st. TDS works as if nothing has happened. Of course, it's a bit funny to see NOD32 updated on June 1st but with a file from June 4th (1.781), but that will be fixed with the next update I think. BoClean behaves a bit weird (it just hangs) but I think that will be ok after the next reboot.
So thanks very much for your support (especially to Kentucky :) )

[Dazed_and_Confused]

-{ Quote: "So thanks very much for your support (especially to Kentucky :) )" }-
Congratulations, SM! Glad your back in business. Normally it's me looking for assistance, so I'm always glad when I can help someone. ;)

[FanJ]

-{ Quote: "OK, it's absolutely amazing. Honestly.
I restored my system. Now I'm back at June 1st. TDS works as if nothing has happened. Of course, it's a bit funny to see NOD32 updated on June 1st but with a file from June 4th (1.781), but that will be fixed with the next update I think. BoClean behaves a bit weird (it just hangs) but I think that will be ok after the next reboot.
So thanks very much for your support (especially to Kentucky :) )" }-

Congrats from me too ! :)

Maybe start another thread about "BoClean behaves a bit weird (it just hangs) but I think that will be ok after the next reboot" at another forum-section.

Maybe others who are also running BOClean and NOD32 running resident could give you some advice ;)

[Jooske]

Now congratulations for having TDS back in business.

If you now look, are all four programs NOD, BOClean and Leech and the backup thing all correct working, with the exeption of BOClean acting weird?
Pleace make of this situation your restore point.
And reboot, and look if everything is ok now.

It can be your scanners are uncertain about the definitions files, so it might be OK after the next update, but try them anyway and let us know then if all is back. At least have all your updates for all scanners.

Oh yeah, you had the autostartviewer and Hijackthis files from the not working situation, hope you saved those logs and now please from the current situation save another log, so you can compare them and see if there are any differences.

I do realise it takes lots of deep digging into file versions etc (maybe you like fabertoys for that www.faberbox.com as a very handy tool which displays all related to a process in one blink of the eye -- we didn't mention this gem quite some time while it is a very nice tool! and free of course) but it might answer what changed.

Do the other two programs work properly too, leech and the backup thing?

TDS normally runds fine with NOD32, BOClean, the other two i don't know, so can't tell you. If NOD32 and BOClean could have an issue together that is like Jan says a good idea to post that in another thread in euhmmmmm other security software maybe or in the NOD forum.
Or it could be one of the other programs or like written above a completelyu different program like a firewall, a security update of anything, etc.
This was the reason for asking you to try to go back point for point and find out which program was installed at that time and might have been responsible for the problem.

I do hope of course in the current restore all is functioning well, also all programs you installed after that (if that is possible after a system restore - thought only data was kept and programs have to be intalled again maybe?)

[SMaus]

Thanks for your kind reply. Things have changed significantly since this morning, problems have been solved almost completely.
After an update from Opera 7.50 to 7.51 my complete system was spoiled so thoroughly that even a system restore wasn't possible. The message came "restore not possible". The only way to come out of this was a complete re-installation of XP. I almost installed Linux and I'm still thinking about it.
Besides XP and the drivers for graphics, soundcard etc. I'm just running Firefox and Thunderbird right now. No Word, no backup, no LeechGet, no nothing.
My system is protected by NOD32, BoClean, Wormguard, Spybot, Spywareblaster (with firefox protection - very interesting) and, of course, TDS-3 with exec protection enabled. The system runs very smoothely up to now.
I know - this is no BoClean support therefore briefly: BoClean ran normally after reboot this morning. No hangups, no crash, no problems together with TDS.
A firewall is no issue for me since I'm sitting behind a router which is sitting behind a GateLock X200.
So my XP is like a virgin and TDS and the other stuff as well with no problems concerning TDS in conjunction with BoClean or whatever.
At least...

[Jooske]

Sorry to hear about the trouble Opera gave you. Remember if you would get to Linux you would miss all that beloved software. Start with a linuxs firewall then or a Linux partition to practise with. Not sure what you want to do with Opera after this experience! No ProcessGuard and RegProtect yet? And PortExplorer and CryptoSuite? There used to be an issue between BOClean and NOD32, which might be solved with later updates from the one or the other.
Hope with your Opera upgrade you did have all your scanners and resident protection closed! Even on XP that is really important and so easily forgotten.