View Full Version : Problem with Norton Anivirus Definitions
September 3rd, 2002, 08:50 AM
I had nav 2001 and my computer was infected with klez. After removing the virus and uninstalling norton 2001, i installed norton 2002. In the virus definitions tab there is no date and instead of that, there is a word "updating". Is there a way for norton to show properly the date of virus definitions?
September 3rd, 2002, 08:56 AM
Did you update the virus definitions without problems?
No indications of any errors?
September 3rd, 2002, 09:13 AM
Shut down NAV, end task on all NAV files in the Ctrl-alt-delete window, and uninstall NAV once again.
Reboot when you're asked to.
Next, download and run Rnav.exe (http://service2.symantec.com/SUPPORT/nav.nsf/f70575ac37738e6a88256689006d4438/33497f6e8a319ece88256ace0076cc02/$FILE/Rnav.exe)
It helps remove leftover NAV registry keys.
Now remove the NAV Program Files folder, if it's still there, and the VirusDefs folder in Program Files\Common Files\Symantec Shared.
Now reinstall NAV, and see whether it works like it should.
September 3rd, 2002, 11:11 AM
I tried to update the definitions manually but no luck. I will try your solution Tonyklein and i will reply tomorrow. Thanks!
September 7th, 2002, 02:27 AM
TonyKlein your solution worked. Thanks very much!!
September 7th, 2002, 02:51 AM
Glad we were able to help.
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