Context Menu Scan Missing - Version 8.0.1.165

[kero68]

Hi All,

Just installed the above and no matter what I do I can't seem to activate the context menu scan in explorer.

I have disabled it and re-enabled it in settings but to no avail.

I have raised a support ticket but still no help.

Has any one had this issue or any suggestions on how to rectify.

I have tried reinstalling the software but still not giving me a right click context menu scan option...

[Techfox1976]

It used to have some issues with 64-bit desktop files specifically, but I'm not seeing any problem on my system here anymore. What do you have selected when you're right-clicking to scan? For example, a file, or a folder, or nothing at all? (If you have nothing at all selected, it won't show the context item.)

[kero68]

I have tried it with both a file and a folder, it is just completely missing from the right click explorer menu

[Triple Helix]

Can you tell us what other security you are using with WSA in realtime and your OS and if it's 32bit or 64bit?

Thanks,

TH

[PrevxHelp]

Could you let me know what other applications are in your Context Menu? It's possible that there's a conflict here.

Thanks!

[Triple Helix]

As an example to PrevxHelp's question!

TH

232466

[kero68]

Currently running Windows 7 64bit

[Triple Helix]

-{ Quote: "Currently running Windows 7 64bit" }-

Any other security in realtime?

TIA,

TH

[kero68]

Just WSA in realtime. Hitman pro and malware bytes on demand

[kero68]

Just advising, removed WSA then copied the installer to my actual desktop and reinstalled. Now all fixed with we root in the menu as it should

[puff-m-d]

In my case it works and it does not... If I am using windows explorer it works fine. Now when it does not work is with XYplorer. I really like XYplorer and use it almost all of the time. If I need to scan with WRSA I just have to switch back to windows explorer. There seems to be so incompatibility at present with XYplorer but it would be great to get it working.....

[PrevxHelp]

-{ Quote: "In my case it works and it does not... If I am using windows explorer it works fine. Now when it does not work is with XYplorer. I really like XYplorer and use it almost all of the time. If I need to scan with WRSA I just have to switch back to windows explorer. There seems to be so incompatibility at present with XYplorer but it would be great to get it working....." }-

Supporting non-default shells would likely be non-trivial if they aren't accepting the normal callbacks. I'll take a look, however, but I don't think there's much luck of success. We officially support only Windows Explorer itself.

[puff-m-d]

Thanks Joe. I kind of thought this would probably be the case as it is impossible to cater to all. I just saw this thread had started on context menus so I thought what harm to ask in either case. Thanks for the response.