I want WSA to stop(startup) scanning...

[Tarnak]

... when exceeding 24hrs(time window), between boots.

As can be seen, from the following screenshots, WSA is scanning during bootup, and seems to delay the loading of the systray icons.

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Thereby, prolonging the time it takes for the scan.

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P.S. I rotate thru several snapshots, so I (sometimes) exceed the the 24hrs window, that WSA allows between scans.

P.S.S. I tried the 'Delayed Start' feature, in WinPatrol Plus, but WSA overrides that.

[Techfox1976]

Settings -> Scan Schedule.
Uncheck "Scan at bootup if the computer is off at the scheduled time"
Click Save All
Click OK
Click Close

^.^

[Tarnak]

Thanks, Techfox1976

I had that unchecked,already. ;)

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Also, my computer runs 24/7. ;D

[Techfox1976]

Then the best idea in that case is to get in touch with Tech Support. If there is a problem going on and things are not acting as they're supposed to, they'll want to know so they can get a bug report in.

Click the "Send Feedback" button in the lower right of the main screen, follow directions on web site, and be sure to give as much detail as possible (especially the fact that that setting is off).

They'll probably have you grab logs and maybe do an uninstall/reinstall (Especially if you've been using it for a long time/since beta) without importing settings in case there is anything going wonky with old settings that didn't import correctly.

[PrevxHelp]

The 24-hour-missed scan window is where the problem is originating from here. I think the best solution would be to prevent WSA from scanning too early on in the bootup process just to reduce contention.

I'll have this change included in the next agent update. Thanks for the report! :)

[Tarnak]

-{ Quote: "The 24-hour-missed scan window is where the problem is originating from here. I think the best solution would be to prevent WSA from scanning too early on in the bootup process just to reduce contention.

I'll have this change included in the next agent update. Thanks for the report! :)" }-

Thanks for taking care of my problem...regarding my bone of contention. ;D

I am looking forward to the next beta release. :)

P.S. Not many would have a setup with WSA installed on 3 separate snapshots.

[Tarnak]

Since installing v8.0.1.8 I have had to force shutdown (twice) because of complete system freeze, the last of which occurred in the middle of downloading a definitions update for SAS shortly berfore 9.00am.

See screenshot of Execution History, which shows nothing much happening on the system while I was sleeping during the wee small hours.

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[PrevxHelp]

It would be worth sending in a scan log to our tech support team or uploading it somewhere and PMing me a link so that I can take a look.

Thanks!

[Tarnak]

Just sent, to tech support in the UK...I hope you get it, because I didn't get any acknowledgement in my browser.

[PrevxHelp]

-{ Quote: "Just sent, to tech support in the UK...I hope you get it, because I didn't get any acknowledgement in my browser." }-

Could you clarify which support inbox you wrote it into? The majority of our support teams are based in the US so I just want to be sure you're speaking with the right ones about WSA.

Thanks!

[Tarnak]

-{ Quote: "Could you clarify which support inbox you wrote it into? The majority of our support teams are based in the US so I just want to be sure you're speaking with the right ones about WSA.

Thanks!" }-

I took the UK option as follows:

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[Techfox1976]

That would go to the old system if you called by phone. Better to go to https://www.webrootanywhere.com/servicewelcome.asp to drop it off. If you have WSA installed, click on "Send Feedback" at the bottom right and it will automagically send logs when you enter ticket info.

[Triple Helix]

-{ Quote: "That would go to the old system if you called by phone. Better to go to https://www.webrootanywhere.com/servicewelcome.asp to drop it off. If you have WSA installed, click on "Send Feedback" at the bottom right and it will automagically send logs when you enter ticket info." }-

Just to let you know that the "Send Feedback" button is not there in v8.0.1.8 it's been replaced with "Learn more" button! Also only the one's in the original Closed Beta Group has v8.0.1.8 in which I think Tarnak is in so it's best just to contact the WSA support inbox directly https://www.webrootanywhere.com/servicewelcome.asp

TH

[PrevxHelp]

-{ Quote: "Just to let you know that the "Send Feedback" button is not there in v8.0.1.8 it's been replaced with "Learn more" button! Also only the one's in the original Closed Beta Group has v8.0.1.8 in which I think Tarnak is in so it's best just to contact the WSA support inbox directly https://www.webrootanywhere.com/servicewelcome.asp
" }-

Or you can click "Help and Support" along the bottom left side (the blue link). We were getting inundated with positive feedback from the "Send Feedback" button and users had questions which could be answered from the "Learn More" page :)

[Tarnak]

-{ Quote: "Or you can click "Help and Support" along the bottom left side (the blue link). We were getting inundated with positive feedback from the "Send Feedback" button and users had questions which could be answered from the "Learn More" page :)" }-

Actually, that is what I did, and when that page opened, I clicked 'Contact Support', in the bottom right hand corner. ;) See the screenshot in #11 above.