Printing with WSA Ver 8.0.0.15

[noel1947]

Hi

Question for Joe.

Can you advise when printing problem using Firefox 6.2 will b e fixed ?
You advised several builds past that it would be fixed on the next release.
Last year a similar problem with Prevx. Fix was basically done immediately.

Regards

noel1947

[PrevxHelp]

We've had a few other reports of this but most appeared to have been fixed already. Could you let me know what type of printer you have configured? (i.e. is it a physical printer or a software based printer?)

Thanks!

[noel1947]

Hi Joe

Physical printer only - Epson Stylus C79.

Regards

noel1947

[metalurgs]

Same problem here. WSA v8.0.0.15 & FF v6.0.2 :(

When trying to print from a web page (doesn't matter if it's https or http page) I get an error message "An unknown error occurred while printing".
If I shut down WSA and run it again - problem disappears until next reboot >:(
The problem persists both for the physical printer and software based one

I had the same problem also with previous release of WSA v8.

[PrevxHelp]

Could you please let me know what OS you're using so that we can debug closer?

Thank you!

[metalurgs]

I'm using win7 x64 home premium version

[sded]

I am having the same problem with W7HPx64. HP Laserjet 1018.

[metalurgs]

And the problem still persists with new WSA version - v8.0.0.25 :-\

[PrevxHelp]

-{ Quote: "And the problem still persists with new WSA version - v8.0.0.25 :-\" }-

Could you let me know if you're also using a 64bit OS?

Thanks!

[metalurgs]

-{ Quote: "Could you let me know if you're also using a 64bit OS?

Thanks!" }-

Yes, I'm using win7 x64 home premium version

[PrevxHelp]

-{ Quote: "Yes, I'm using win7 x64 home premium version" }-

Great! I think that helps narrow it down significantly. Could anyone else reading this thread let me know if it's occurring on a 32bit OS for you? Otherwise, I think this could be attributed just to 64bit directly (which has a very different implementation than 32bit because of PatchGuard and narrowing it to just 64bit makes it much more obvious where the issue exists).

Thanks for the help :)

[PrevxHelp]

Hi all,
I can confirm this is fixed in the next update (v8.0.0.27+). Thank you for the testing :thumb:

[noel1947]

Hi

Version 8.0.0.38 has fixed printing problem in Firefox 6.0.2.
Thanks Joe and crew. Appreciated.

noel1947

[PrevxHelp]

-{ Quote: "Hi

Version 8.0.0.38 has fixed printing problem in Firefox 6.0.2.
Thanks Joe and crew. Appreciated.

noel1947" }-

Thanks for the confirmation :thumb: