Possible incompatibility between F-Secure IS und WSA

[mHazweiO]

Hi,

I noticed a probable incompatibility between F-Secure Internet Security 2011 and WSA (private beta, 8.0.0.12). Both are installed in a virtual machine (Vista x64).
My problem is that I can never open FF 6.0 when both security softwares are active. It crashes every time (german windows version):

Problemsignatur:
Problemereignisname: APPCRASH
Anwendungsname: firefox.exe
Anwendungsversion: 6.0.0.4240
Anwendungszeitstempel: 4e4498c4
Fehlermodulname: WRusr.dll
Fehlermodulversion: 8.0.0.12
Fehlermodulzeitstempel: 4e66bfcc
Ausnahmecode: c0000005
Ausnahmeoffset: 00007c51
Betriebsystemversion: 6.0.6002.2.2.0.768.3
Gebietsschema-ID: 1031
Zusatzinformation 1: fd00
Zusatzinformation 2: ea6f5fe8924aaa756324d57f87834160
Zusatzinformation 3: fd00
Zusatzinformation 4: ea6f5fe8924aaa756324d57f87834160

Opera 11.51 crashes sometimes:

Problemsignatur:
Problemereignisname: APPCRASH
Anwendungsname: opera.exe
Anwendungsversion: 11.51.1087.0
Anwendungszeitstempel: 4e57717e
Fehlermodulname: WRusr.dll
Fehlermodulversion: 8.0.0.12
Fehlermodulzeitstempel: 4e66bfcc
Ausnahmecode: c0000005
Ausnahmeoffset: 00007c51
Betriebsystemversion: 6.0.6002.2.2.0.768.3
Gebietsschema-ID: 1031
Zusatzinformation 1: fd00
Zusatzinformation 2: ea6f5fe8924aaa756324d57f87834160
Zusatzinformation 3: fd00
Zusatzinformation 4: ea6f5fe8924aaa756324d57f87834160

IE 9 never crashes.

When either FSIS or WSA is disabled I have never noticed a crash so far.
I couldn't make out a specific shield of WSA that causes the problem (disabled one after the other). Only deactivating it completely lets me start FF 6.0.
When I disable FSIS before I start the browser and re-enable it after the browser started (while WSA is active) it takes ages to reinitialize. The VM reacts very slowly or freezes for some minutes until I can work with it normally again.
The other way round there's noticeable slowdown.

Self protection of WSA is set to minimum but disabling doesn't help either.
Crashlogs are available (.wer-files).

Has anyone else noticed similar problems so far?

Best regards,

Markus

[slxplovs]

Hi,

This issue has been reproduced by Prevx/Webroot QA and should be addressed in a future update.

Regards

[slxplovs]

There appears to be a workaround until the issue is resolved. In F-Secure settings, un-check the option in DeepGuard to use ‘Advanced Process Monitoring’. This should allow both products to run in parallel until a fix is available.

[mHazweiO]

slxplovs,
thank you for your reply. Indeed disabling the 'advanced process monitoring' seems to solve the problem at least until there is a fix.

Regards,

Markus

[shadek]

slxplovs, are you an employee at Webroot?

[slxplovs]

-{ Quote: "slxplovs, are you an employee at Webroot?" }-

Hi Shadek,

I'm affraid I am ;) I've been working for Prevx for a few years but decided to finally show my face here as we approach public release with our new software, so I'll just be popping in occasionally to help out identify and reproduce certain problems so that we can get them resolved quickly, but also to offer quick workarounds until a fix is available but also to answer some questions if needed, however Prevxhelp has that covered very well.

Regards

[Triple Helix]

-{ Quote: "Hi Shadek,

I'm affraid I am ;) I've been working for Prevx for a few years but decided to finally show my face here as we approach public release with our new software, so I'll just be popping in occasionally to help out identify and reproduce certain problems so that we can get them resolved quickly, but also to offer quick workarounds until a fix is available but also to answer some questions if needed, however Prevxhelp has that covered very well.

Regards" }-

Welcome! Nice to meet another of the Webroot (Prevx) Team member! ;)

TH

[PrevxHelp]

-{ Quote: "There appears to be a workaround until the issue is resolved. In F-Secure settings, un-check the option in DeepGuard to use ‘Advanced Process Monitoring’. This should allow both products to run in parallel until a fix is available." }-

Thanks for keeping everyone here up to date while I continue to spend most of my time in planes and cabs traveling! :)

[Triple Helix]

-{ Quote: "Thanks for keeping everyone here up to date while I continue to spend most of my time in planes and cabs traveling! :)" }-

Here's a nice Plane to make your travels more enjoyable! 8)

TH

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