No StartUp anymore

[Habakuck]

Hey Marcos, i have a problem. :)

I installed Eset SS on an Win7 x64 maschine (no VM).
I rebooted after that and tweaked some preferences.
Everything was doing good.
Then i ran an in depth scan. After i got back to the PC it was in Standby Mode as usual.
I triggered the "On" button but only got a black screen.

Now my computer is not starting up anymore. After windows logon Eset hangs to start up. First i thought it is only the GUI (just a blank GUI without informations or links) but i tried eicar.exe and it was not blocked. So i think we have a serious problem here. =)

I disabled Eset Service, Eset Sha Service and Eset StartUp via msconfig, now the computer starts up all right.

I tried a repair install but the installer says it does not have access to a lot of RegKeys, files, dlls and so on.

Then i tried to uninstall Eset -> same result.

Plz. help. :)

[Habakuck]

Ähm, Eset Team:

A short comment like: "ok. we will have a look at this.." or something like that would be great...

And a solution much better of course.. ;)

[yongsua]

I sympathize you but I can't help you.So sorry and hope someone can help you out.:( :-[

[Habakuck]

=) Thanks man. :thumb:

[yongsua]

-{ Quote: "=) Thanks man. :thumb:" }-

You are welcome and wish you good luck.:)I suggest that you can and boot in safe mode and run the uninstaller tool to clear the version 4's leftover files and download the BETA version 5 again from the website.Did you face the same problem with version 4 previously?

[Habakuck]

This was a fresh installed Win7 x64. The computer never saw any antivirus software before Eset v5 ;)

[yongsua]

-{ Quote: "This was a fresh installed Win7 x64. The computer never saw any antivirus software before Eset v5 ;)" }-

Did you select correctly:http://www.eset.com/download/beta-versions/detail/family/76/fileflag/beta/language/ENU/operatingsystem/9?Your platform is x64bit and make sure you download the right one.

[Marcos]

Try running the ESET Uninstall tool (http://kb.eset.com/esetkb/index?page=content&id=SOLN2289) in safe mode and then install the beta from scratch.

[Habakuck]

I thought the Eset uninstall tool is not designed for v5? ???

I used AVZ and TheAvenger to kill Eset.. 8) Was only waiting for you if dumps, traces or logs would have been required ;)

Will do a fesh install on my other maschine...

[IcePanther]

-{ Quote: "
(...)
Then i ran an in depth scan. After i got back to the PC it was in Standby Mode as usual.
I triggered the "On" button but only got a black screen.
" }-

I also just had a system hang when exiting standby mode on Win7 SP1 x64. I only had a black screen and the mouse cursor, no disk activity, couldn't do anything. However, when I rebooted, everything worked fine.

Eset v5 was cleanly installed, I cleaned manually all remnants of ESS v4 before through registry + folders + computer management(mmc) driver panel (to delete epfw.sys etc, that otherwise never uninstall properly).

[Habakuck]

-{ Quote: "I also just had a system hang when exiting standby mode on Win7 SP1 x64. I only had a black screen and the mouse cursor, no disk activity, couldn't do anything. However, when I rebooted, everything worked fine." }- O.k. that is exactly what i monitored on my maschine!

So i think this really is a Win7 x64 bug concerning the stand-by wake up.

The only difference is that Eset wasn't starting up right after a rebooting my maschine.

[PatG]

Don't have a solution, just a comment. Also running win7/64 and have had beta 5 installed for 3 days. Runs/boots all ok, no problems.

[Habakuck]

-{ Quote: "Don't have a solution, just a comment. Also running win7/64 and have had beta 5 installed for 3 days. Runs/boots all ok, no problems." }-
Do you run with default settings?

What happens if you switch to interaktive mode for HIPS?

[PatG]

Did not use the default settings, went w/Keep Current Settings. Went on top of my 4.2 and really can't remember the settings due to them being set so long ago. Took a look at the HIPS setting and it is ENABLED along w/the SELF DEFENSE. Set in the "automatic mode with rules". HTH as mine is running smooth as glass since installation. :-)

[IcePanther]

-{ Quote: "I also just had a system hang when exiting standby mode on Win7 SP1 x64. I only had a black screen and the mouse cursor, no disk activity, couldn't do anything. However, when I rebooted, everything worked fine.

Eset v5 was cleanly installed, I cleaned manually all remnants of ESS v4 before through registry + folders + computer management(mmc) driver panel (to delete epfw.sys etc, that otherwise never uninstall properly)." }-

I had the same problem happen again today. Basically, PC goes to sleep once, fine. PC goes to sleep twice without a reboot in the meantime, PC hangs. Did not happen without ESS v5.