Stop: 0x00000608 - No Info

[pratzert]

I have Dell Dimension XPS Gen 2 Desktop running Wi XP=Pro SP3.

I have been getting a BSOD randomly and usually when I leave the PC running unattended for a while.

The Stop Code is 0x00000608 (0x00100000,0x00000000, 0x00000000, 0x00000000).

I cannot find any real info on this error code.

I don't know if it's software or hardware related.

Anyone have any detailed info on this error code ?

Thanks.

[MICRO]

-{ Quote: "
I have been getting a BSOD randomly and usually when I leave the PC running unattended for a while.

The Stop Code is 0x00000608 (0x00100000,0x00000000, 0x00000000, 0x00000000).

" }-

It's worse than nought nought double nought.

Why not visit Nirsoft's tiny no installs and try his, 'BlueScreenView' and 'MyEventViewer', I have been using both for several years along with a dozen other of Nirsoft's Apps., they might throw more light on your subject.

http://www.nirsoft.net/utils/index.html

[Searching_ _ _]

If that BSOD code isn't in the MS pages then it may be a fake BSOD.
Make sure you haven't copied them down incorrectly.

[Page42]

-{ Quote: "I cannot find any real info on this error code.
I don't know if it's software or hardware related.
Anyone have any detailed info on this error code?" }-
Check Event Viewer under System and Application for Event ID number,
then eventid.net.
3 months membership costs 9 bucks if you want to get all the info.

[pratzert]

-{ Quote: "It's worse than nought nought double nought.

Why not visit Nirsoft's tiny no installs and try his, 'BlueScreenView' and 'MyEventViewer', I have been using both for several years along with a dozen other of Nirsoft's Apps., they might throw more light on your subject.

http://www.nirsoft.net/utils/index.html" }-

Thanks... I'll give it looksie.

[pratzert]

-{ Quote: "If that BSOD code isn't in the MS pages then it may be a fake BSOD.
Make sure you haven't copied them down incorrectly." }-

I got the error twice in a span of two hours and I definately have it copied down correctly.

I've never heard of a false BSOD... but othing would surprice me now-a-days with the things hackers can and will do.

Last night I booted into safe mode and ran Malwarbytes. It didn't find anything and the machine has not shut down.

This makes me more suspicious of some sort of problem/conflict with software since the PC has not crashed wiht a BSOD while running in safe mode.

Thanks.

[pratzert]

-{ Quote: "Check Event Viewer under System and Application for Event ID number,
then eventid.net.
3 months membership costs 9 bucks if you want to get all the info." }-

After the first time I did look at the event viewer and saw two big "X"'s but did write down exactly what they were.

I'll have to go back and write the event down that caused the "X".

Thanks for the info.

[guzheng]

too strange, please run hijackthis, then paste the log here.
and please tell me the memory/harddisk size you installed on your pc.

[pratzert]

-{ Quote: "too strange, please run hijackthis, then paste the log here.
and please tell me the memory/harddisk size you installed on your pc." }-

Sure.... I'll run it tonight when I get to my Home PC.

Thanks.

[GlobalForce]

OK in safe mode? Use the trial and error method with msconfig's selective startup - http://support.microsoft.com/kb/310353

And please, NO HJT logs on the board - http://www.wilderssecurity.com/showthread.php?t=42148

[guzheng]

-{ Quote: "OK in safe mode? Use the trial and error method with msconfig's selective startup - http://support.microsoft.com/kb/310353

And please, NO HJT logs on the board." }-
Why not? disallow paste the log here?

[pratzert]

-{ Quote: "OK in safe mode? Use the trial and error method with msconfig's selective startup - http://support.microsoft.com/kb/310353

And please, NO HJT logs on the board - http://www.wilderssecurity.com/showthread.php?t=42148" }-

Good idea... I'll try process of elimination. But I sort of suspect Norton 360 has something to do with it. And Norton is nearly impossible to shut down. It does things no matter what I've tried in order to stop it from activating.

Thanks for saving me an a** chewing for posting a HJT log. I know those logs take up a LOT of space. No wonder they don't want them cluttering up the board.

Regards.

[GlobalForce]

I seriously doubt it's a :D;) "space" issue.

[Page42]

-{ Quote: "After the first time I did look at the event viewer and saw two big "X"'s but did write down exactly what they were.

I'll have to go back and write the event down that caused the "X".

Thanks for the info." }-
You can copy to the clipboard all the info in the Event Properties dialog by clicking on this button...

[pratzert]

Thanks for the tip.

That makes it easier.

-{ Quote: "You can copy to the clipboard all the info in the Event Properties dialog by clicking on this button..." }-

[Cudni]

post the latest minidump file if available (usually in C:\Windows\Minidump\ ). You might have too rename the dmp extention in order to upload it

[pratzert]

-{ Quote: "post the latest minidump file if available (usually in C:\Windows\Minidump\ ). You might have too rename the dmp extention in order to upload it" }-

I can't find "MiniDump" in the Windows folder.

I'm using WINXP Pro SP3

[GlobalForce]

It's possible you don't have one - http://www.pchell.com/support/minidumps.shtml

[Page42]

Cleaner apps like CCleaner will erase system memory dumps by default, if I'm not mistaken.
Perhaps yours got gone that way?
Any luck with the Event ID # found in Event Viewer?

[pratzert]

I have not used any Cleaner apps at all.

The problem has taken another twist too... several times I left the machine running unattended with no activity for a while and when I return it had crashed.... no BSOD... just a dark screen.

The event viewer does not seem to have any consistant error with a red X.

Under the "SYSTEM" Events A few days ago I had a DCOM error several times and "Service Control Manager" listing several item that failed to load. But that sounds like it did something when it tried to reboot.

I also got a few tcpip warning that too many concurrent connections were attempted.

Under the "Applications" events, I get a pretty consistant SQL error about something not being configured properly.





-{ Quote: "Cleaner apps like CCleaner will erase system memory dumps by default, if I'm not mistaken.
Perhaps yours got gone that way?
Any luck with the Event ID # found in Event Viewer?" }-

[pratzert]

Update:

I opted to uninstall my Rollback Rx Pro as a first step.

I plan to re-install ot wiht the latest version, but first, I figured I would let the Desktop run for a while withou even having Rollback Installed at all.

Results: The Desktop ran unattended all evening without any BSOD or crash.

There were still some red "X"'s in the event viewer as I described before... the "DCOM" and "Service Control Manager" but obviously they did not cause any re-starts, BSOD's or crashes.

I left the machine running as I left for work and will check it when I get home. I then plan to install the latest version of RollBack and keep my fingers crossed.

The next step(s) may be to swap out my Memory Sticks one at a time, and then maybe uninstall Norton360.

But at least so far, it seesm Rollback may have been the problem.

I did have alomost 500 snapshots which may have played a part too, but supposedly that is not supposed to matter.

I'll give the next update after I get back home and see what the PC has done.

-{ Quote: "I have not used any Cleaner apps at all.

The problem has taken another twist too... several times I left the machine running unattended with no activity for a while and when I return it had crashed.... no BSOD... just a dark screen.

The event viewer does not seem to have any consistant error with a red X.

Under the "SYSTEM" Events A few days ago I had a DCOM error several times and "Service Control Manager" listing several item that failed to load. But that sounds like it did something when it tried to reboot.

I also got a few tcpip warning that too many concurrent connections were attempted.

Under the "Applications" events, I get a pretty consistant SQL error about something not being configured properly." }-

[pratzert]

Update.

OK... so far so good.

When I got home my Desktop PC was still running and had not crashed or showing the BSOD.

So... before I do anything else..... I have re-installed the most up-to-date version and build of Rollback Rx Pro and see if that affects it any longer.

My next steps were to uninstall Norton360 and then after that to swap out mem sticks.

So... if the PC keeps running.. I may be Golden.... I'm keeping my fingers crossed.

[pratzert]

Still have a problem.

I reinstalled the Rollback Rx, rebooted and did some work for a while and then went away to eat but left the machine running.

When I returned... it had crashed. No BSOD... just a crash leaving a gray screen.

I went into task manager and stopped the shieldtray and ini the start-up menu I unchecked shieldtray ( Rollback ).

I rebooted and will let it sit for a while to see if it crashes again.

I'll report back.

[pratzert]

Bad news.... this morning when I checked.. the PC had crashed again. No BSDO.. just a crash.

Weird thing was that when I rebooted, Rollback Rx seemed to start again even though I had it unchecked in the start menu. That's exactly what Norton360 does... it starts up regardless of settings in the TaskManager startup or in the Services menu.

So.... I have, once again, completely Uninstalled Rollback.

A thought entered my pea-brain though.... even though all seems fine wiht Rollback uninstalled... it does not mean that Rollback is the main culprit. It is at least ONE of the problems... but it may be an innocent catylist of events.

It could be some OTHER program that doesn't "play nice" with Rollback any longer.

At this point, I am repeating the situation with Rollback uninstalled to see if there is a crash or BSOD. If not... not sure what to do.

Stop using Rollback or install it and start removing other items ?

I use Rollback on my work PC as well and don't have a problem... although I DID have a similar problem with my work PC about 6 months ago but it seemed to resolve itself.

These darn computers ! They can be real torture devices sometimes.

[MICRO]

-{ Quote: "Bad news.... this morning when I checked.. the PC had crashed again.
So.... I have, once again, completely Uninstalled Rollback.

" }-

Aggghhh ! Norton, that's the first thing I would have uninstalled, and forever.

If you ongoingly can't fix the problem that's what I would get rid of, it needs their tool to get rid of it - I wouldn't install that on my worst enemy's
machine - maybe it's not compatible with another App.

[pratzert]

-{ Quote: "Aggghhh ! Norton, that's the first thing I would have uninstalled, and forever.

If you ongoingly can't fix the problem that's what I would get rid of, it needs their tool to get rid of it - I wouldn't install that on my worst enemy's
machine - maybe it's not compatible with another App." }-

I know.. and It was next on the list.

But I have had botrh apps on my PC for months now without a problem.

But I HATE the fact that I cannot stop Norton from starting no matter what I seem to do.

And it runs scnas when I dont' want it to and is constantly "Updating" itself.

I dont' understand how they lived togeather for a while an dnow something causes a problem.

Something has updated itself in a bad way.

[pratzert]

I'm at a loss as to what to do next.

It's obvious that somehow, someway, RollbackRx is playing a part in these crashes.

The PC has been runnign fine without it completely Uninstalled.

But I LIKE my Rollback Rx and have paid good money for it as well as just paying for the annual mainteneace "Gold" plan just last week.

Up until about two weeks ago or so, everything had been fine.

Now I DID experience similar problems like this several moths back, but they seemed to resolve themselves.

COuld it still be a problem with a Memory Stick ?

Maybe Rollback was trying to utilize a portion of memory on the stick that is suspect. Even if it was intermitent or random.

Do you all think it would be a good idea to at least try swapping out memsticks on at a time ?

I sorta think that would be my next move rather than uninstalling and reinstalling software and getting nowhere.

[MICRO]

-{ Quote: "COuld it still be a problem with a Memory Stick ?

Do you all think it would be a good idea to at least try swapping out memsticks on at a time ?
QUOTE]

Worth a try, hopefully you had a bit of success by now.
Pity you only had that long 00000000000000000000000000000000000
thing to try and fathom, it's easier when there's more info. related to the problem.
If the Event viewer and Blue screen viewer gave you no added help then it
might be a difficult mend.

[Page42]

The stop errors will be in Event Viewer.

Check out these steps from Microsoft to configure... (and see the attached image for how I have my XP configured).

"You can also review the system log in Event Viewer to view the critical stop error that occurs when the computer restarts. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
308427 (http://support.microsoft.com/kb/308427/ ) HOW TO: View and manage event logs in Event Viewer in Windows XP
To configure the way that Windows responds when the computer stops unexpectedly, follow these steps.

Note: You must be logged on as an administrator or a member of the Administrators group to complete this procedure. If your computer is connected to a network, network policy settings may prevent you from completing this procedure.

Log on to the host computer as either an administrator or the owner.
Click Start, and then click Control Panel.
Under Pick a category, click Performance and Maintenance.
Under the or pick a Control Panel icon section, click System.
Click the Advanced tab, and then click Settings under Startup and Recovery.
Click to select any one of the following check boxes under System Failure:

Write an event to the system log
Send an administrative alert
Automatically restart"

[pratzert]

Page42 & Micro,

Thanks for your help and suggestions.

Since I had some new memoery sticks and it is an easy thing to do... I went ahead and swapped out the sticks. Yes... I said stick(S).

I con't whihc one was the bad one or if maybe even both of them had a problem... but at $50 a stick... I figured it may be a cheap solution.

And so far.... IT WORKED !

24 hours later... no BSOD's.... No crashes... No errors.

I'm gunna keep my fingers crossed... but so far so good.

Thanks again to everyone for your help & guidance.

Regards, Tim

[Page42]

If you purchased your memory from Crucial, they will accept returns in the first 30 days.
I recently was near the end of my wits on a BSOD problem, and some diagnostics were pointing to the possibility of bad memory.
I spoke to a Crucial sales rep who encouraged me to buy the sticks and try them, if for nothing else, at least to eliminate memory as a culprit.
I did and found out the sticks weren't the cause.
I paid for return shipping, but Crucial refunded my money.

[pratzert]

Actually... I did buy the sticks from Crucial. Just the new ones though.

But the sticks I removed were OEM from Dell and long past their warranty period.

The PC is 5-6 years old.

I still figure it's not too awfully expensive for the peace of mind and a properly running PC.