Scratch on Office CD?

[sportsfan7700]

For some reason, I can't seem to redownload home & student 07 (need it for updating/uploading resumes, etc). and it needs to be in a word. format Anyone know how to fix a scratched cd?

Edit: no error given, just says it can't download from my disk. Any advice?

[culla]

try isobuster

http://www.filehippo.com/download_isobuster/

[hierophant]

You can buy "CD repair" kits, I believe. It's like "waxing" the surface. Years ago, I tried them for music CDs. Sometimes it helped. Of course, you might totally trash the CD.

[denniz]

Maybe try this: http://support.microsoft.com/kb/326246/en-us

-{ Quote: "
Replacements for damaged, defective, or lost Microsoft software or hardware

To request replacement hardware or software, contact the Microsoft Supplemental Parts team at the appropriate contact number that is provided in the "Contact Information" section. You must be in possession of the product (if it is damaged or defective) and be able to provide proof of purchase. The customer service representative will advise you of any replacement costs or shipping and handling fees that may be charged. If a product is no longer under warranty, the replacement item may no longer be available.

Replacement OEM or system builder software media

In most cases, you should contact the OEM (original equipment manufacturer) or the system builder directly to replace Microsoft software that was distributed with your computer. However, an exception is made for operating system service pack media*, for which you can contact us directly.

- For computer manufacturer contact information, visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?pr=oemphone (http://support.microsoft.com/default.aspx?pr=oemphone)

- If the product was distributed by an OEM or by a system builder, the product ID will contain the letters "OEM." Visit the following Microsoft Web site, select the appropriate product family, and then follow the steps to locate the product ID:
http://support.microsoft.com/default.aspx?pr=notsureoem (http://support.microsoft.com/default.aspx?pr=notsureoem)

- For OEM software, the Certificate of Authenticity (COA) lists the computer manufacturer's name under the software version name. For more information about the COA, visit the following Microsoft Web site:
http://www.microsoft.com/resources/howtotell/ww/faq.mspx#1 (http://www.microsoft.com/resources/howtotell/ww/faq.mspx#1)

If you have system builder software, the COA lists "OEM Software" or "OEM Product" under the software version name.

*Note Service pack media includes only what is associated with the service pack itself.

Media replacement for users of system builders' computers

If you purchased your software from a system builder who is no longer in business, click the link for your region in the following list:

- EMEA, Middle East, and Africa
https://om.one.microsoft.com/opa/start.om?StoreID=30B288C0-52A6-4AA4-A2BC-2B60DDA37DB1&NewTrans=1&localecode=en-us (https://om.one.microsoft.com/opa/start.om?StoreID=30B288C0-52A6-4AA4-A2BC-2B60DDA37DB1&NewTrans=1&localecode=en-us)

- United States and Canada
https://om.one.microsoft.com/opa/start.om?StoreID=B19F4CE9-DFCB-44E4-9ABE-1C9DFBAD47D0&NewTrans=1&localecode=en-us (https://om.one.microsoft.com/opa/start.om?StoreID=B19F4CE9-DFCB-44E4-9ABE-1C9DFBAD47D0&NewTrans=1&localecode=en-us)

- Latin America or South America
https://om.one.microsoft.com/opa/start.om?StoreID=733F8F42-707E-4045-9243-A5E655A6041B&NewTrans=1&localecode=en-us (https://om.one.microsoft.com/opa/start.om?StoreID=733F8F42-707E-4045-9243-A5E655A6041B&NewTrans=1&localecode=en-us)

- Asia-Pacific
https://om.one.microsoft.com/opa/start.om?StoreID=3D264FB4-A497-4C00-8180-2BB3C548B55B&NewTrans=1&localecode=en-us
" }-

[sportsfan7700]

I had used a cd cleaner in the past that did not cost all that much, could I try that before I try the other steps? It seemed to work well in the past.

[cheater87]

Can you work with Open Office if you can't get the disk to work?

[sportsfan7700]

I am not sure. A family member has a copy of the resume and it was put on open office but when it was emailed my contact said she couldn't read it since it was not in ms word format.

So my question is: 1 how hard is it to transfer ODF files to word until I can figure out what my next plan of attack is? I'm fairly confident the office computer it is run on is an XP.

[philby]

Hello

If I recall, you can just open the ODT (I'd use a copy, just in case) and then save it as a DOC - just check the final document if the original file was heavily formatted.

EDIT - see Wiki here (http://wiki.services.openoffice.org/wiki/Documentation/OOoAuthors_User_Manual/Migration_Guide/Sharing_Files).

Should be good to go then...

HTH

philby

[sportsfan7700]

This has been solved by probably the stupidest thing ever---a reinstall of Vista. :) Can't believe it was that easy.