[Help] Spyshelter kill my IE

[molhopicante]

I instaled the trial version of spyshelter premium.

After restart the computer, i was unable to start IE.

I unistaled spyshelter but the problem remains.

I need help to solve this problem.

Thanks.

[Cudni]

describe a bit more what happens. Are there any other issues you noticed?

[cheater87]

Did you try system restore?

[molhopicante]

Hi.

Thank you for your answers.

Unfortunately i have the system restore disabled. :-[

I'm using Windows XP and KIS + SAS for security.

The only thing i did after installing SS was tried to start IE.

As I could not start IE, immediately uninstaled SS and tested IE again.

It was a matter of minutes.

[cheater87]

Do you have any other browsers on the computer?

[molhopicante]

No but i can install it if was necessary.

Now i'm using my laptop.

-{ Quote: "Do you have any other browsers on the computer?" }-

[stapp]

Did SS give a popup when you first tried to use IE?

Have you had a look in your Windows Event Viewer to see if anything is listed there?

[molhopicante]

-{ Quote: "Did SS give a popup when you first tried to use IE?

Have you had a look in your Windows Event Viewer to see if anything is listed there?" }-

No.

I didn't any popup.

I can't see anything about IE in Windows event viewer.

Now i will install SS in my laptop an see if there is some problem or not.

I'm using Vista in my laptop.

[cheater87]

-{ Quote: "No.

I didn't any popup.

I can't see anything about IE in Windows event viewer.

Now i will install SS in my laptop an see if there is some problem or not.

I'm using Vista in my laptop." }-


Before you install it do a restore point in case the same thing happens.

[molhopicante]

Thank You.

I did it.

SS working great in my laptop with vista. (untill now...)


-{ Quote: "Before you install it do a restore point in case the same thing happens." }-

[mrgigabyte]

i have the paid version
after reading this i figure i would try opening ie since most of the time i use firefox and have not had any problems
everything is ok with my machine i open ie and spyshelter had the popup for ie and i hit the allow button and remember my answer
maybe you answer something with a deny if i am not sure on the answer i hit the details to see more on how to answer hope that helps you

[molhopicante]

Reinstaled SS again in my desktop and now he give me the popup:

"Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."

(Translated from my language).

In my laptop SS works without problems.

[molhopicante]

Problem solved.

I don't know why but when i installed SS, somehow, something happened with KIS.

Disabling KIS protection, IE works again.

As my KIS licence expires next month an i'm not very satisfied with him, i uninstalled KIS and instaled a ESET-SS trial and next month i will buy 2 licenses.

I will buy 2 SS licences to, because i feel they complement ESET and i was testing it all day in my laptop and i liked a lot.

I'm feeling more protected.

So i will have ESET+SS+MBAM+SAS running.

Do you think i have to much security programs running i my PC?

Thanks again to all.