Gdata Virus Monitor Disabled

[gdatapikin]

Hello

i am having a problem with my licensed gdata Anti Virus which will expire in September. currently the virus monitor is disabled and when i direct virus scan it displays a message. pls what can i do to enable my virus monitor. moreover my virus update shows its current. therefore i had to switch temporarily to windows defender for protection

i am using it on windows vista, hp pavillion

attach is a picture of the problem and the message displayed.

[AvinashR]

Try to restart your system and then check whether this problem exists or not and if it exists then re-install your GDATA IS again. Also check your license key...

[gdatapikin]

thanks i have restarted yet no improvement but i will check my license key.

[AvinashR]

If your license is from any promo then it would be possible that they have blocked it ...

[gdatapikin]

hi avinash

i tried checking logging into my option section where i can re-insert my license code and it also gave the same report. i bought it not from a promo but from ultimatesecurity site and they emailed my license key which i activated.

thanks but need help cos am online and i want protection. i dont want to sound coarse but my laptop is like a prostitute that doesnt use a condom if u understand what i mean!

[AvinashR]

Reinstall it again...

[gdatapikin]

also currently the checking download window is showing that it is working. Secondly is it proper to allow windows essential security to work alongside gdata?

[AvinashR]

-{ Quote: "also currently the checking download window is showing that it is working. Secondly is it proper to allow windows essential security to work alongside gdata?" }-

Absolutely NO !!

[gdatapikin]

thanks therefore i need to uninstall gdata before installing the other av i guess

[AvinashR]

-{ Quote: "thanks therefore i need to uninstall gdata before installing the other av i guess" }-

Yes you have to uninstall it first and then u can install any other AV of your choice..

[icr]

You can use their removal tool
GData Removal tool (http://www.gdata.de/fr/support/downloads/tools.html):)

[BoerenkoolMetWorst]

Also try an on-demand scan with Hitman Pro, maybe some malware got past it and now tries to block Gdata.

[fasteddy2020]

Definitely uninstall, restart, use the removal tool, restart, reinstall. If you continue to have issues, UIS Live Support Chat is fantastic.