Quarantined file causes loss on internet connection

[bardi]

We had a threat and file quarantined:
win32/kryptik.BCAtrojan
After it was quarantined we lost the ability to access the internet.
Internet diagnosis said to check firewall software settings.

We have Eset smart security 3.0

Thanks

[Marcos]

I'd suggest looking up the file in quarantine, restoring it to the disk (with real-time protection temporarily disabled) and submit it to ESET per the instructions here (http://kb.eset.com/esetkb/index?page=content&id=SOLN141&actp=search&viewlocale=en_US&searchid=1260483761377). Also enclose a description of the issue you're having as well as a log from ESET SysInspector. If it's not an FP it could be malware that, when removed, corrupts some network dependencies.

[bardi]

My problem is that I cannot access the internet from that computer. is it safe to put a zipped file on a disk and send from another computer if it is malware?

[bardi]

Sorry,

Forgot to thank you for your prompt response.. I get flustered with computer issues and half my brain goes numb.