Can't full scan computer !

[dorgane]

hi,

yesterday i renew my key for 2 years :

214108

Now, i just try full scan and prevx say a lot of files? :blink:
and it want buy license ? :blink:

214107

i don't understand... can you help me ? :ouch:

[Fajo]

Explained here.

http://www.wilderssecurity.com/showthread.php?t=259636

PM Joe (PrevxHelp) Or Wait for a response from him Normally he can fix this issue.

Joe.
As a recommendation you might want to change that message to say Contact support or something seems to be confusing alot of people as of late.

[dorgane]

ok thank you, i wait ;)

but i don't understand ? home edition is limited files's scanning?

[Fajo]

-{ Quote: "ok thank you, i wait ;)

but i don't understand ? home edition is limited files's scanning?" }-

Basically they limit the size to prevent exploit and not many computers need more then what is already allowed. The few that do Joe is normally more then happy to help out. 8)

Ill Quote Joe sense he explains it better.


-{ Quote: "
Definitely - to save on resources in the cloud database, we will cut off scans if they reach an excessive number of files (the number of scans doesn't matter but the volume of files scanned is what we are concerned with).

It really is extremely rare but we've seen it sometimes on users with software-level imaging software that keeps a copy of every file on the local system when backing it up or on users with multiboot systems that have many OS installations on the same PC.

The warning will only ever occur from a full system scan by a licensed user and it is primarily in place to prevent abuse from some services we've come across in the past that just try and use Prevx behind the scenes to scan files illegitimately. Our systems are extremely scalable but it is of no use to anyone to have one user taking up the resources of 5,000 users (which is what we've seen :-\ )

So, these limits are in place primarily as just a deterrent against automated "attacks" but we're always willing to bend for real users :) " }-

[dorgane]

ok ok but i haven't multi-boot...
just games...

but i just do "deep scan" now =D and i have 44.096 files ^^

[Fajo]

-{ Quote: "ok ok but i haven't multi-boot...
just games...

but i just do "deep scan" now =D and i have 44.096 files ^^" }-

Like Said before it's nothing against you it's just there to prevent abuse. We will just wait for Joe's response. ;)

[PrevxHelp]

Fajo is correct :) If you could please send me your license via PM, I'll extend it :)

Thanks!

[dorgane]

thank you for reply Joe but it is not necessary for extend thank you..

but remake message, i think is good idea...

-{ Quote: "Joe.
As a recommendation you might want to change that message to say Contact support or something seems to be confusing alot of people as of late." }-

[Triple Helix]

-{ Quote: "thank you for reply Joe but it is not necessary for extend thank you..

but remake message, i think is good idea..." }-

I'm not sure that you understand he will extent your license so that you can do a full scan! Just send him your License via PM!

TH

[Triple Helix]

I'm getting the same thing at 50,000+ files? And I also know that I don't have 32 infections so I will send report and add your name! LOL

Edit: I was trying to do a full scan!

[dorgane]

-{ Quote: "I'm not sure that you understand he will extent your license so that you can do a full scan! Just send him your License via PM!

TH" }-

i am understand but "deep scan" scan already folder windows, my documents, memory and desktop...

full scan, scan just more my program files ( my games... )
i don't download crack, porn site or other illegals files... i am sure that my computer is clean. ;) and i am helper for remove virus on http://www.commentcamarche.net ;)


but, you ;D 34 files infected, you can activate full scan :argh:

[Triple Helix]

-{ Quote: "i am understand but "deep scan" scan already folder windows, my documents, memory and desktop...

full scan, scan just more my program files ( my games... )
i don't download crack, porn site or other illegals files... i am sure that my computer is clean. ;) and i am helper for remove virus on http://www.commentcamarche.net ;)


but, you ;D 34 files infected, you can activate full scan :argh:" }-

I hate to say that they are FP's :P I don't want the FP complainers to complain as they get fixed fast for me if you do what you are supposed to do!

TH

[dorgane]

34 fp's ;D
have you send MP at Joe ?

[Triple Helix]

-{ Quote: "34 fp's ;D
have you send MP at Joe ?" }-

I always send a Log here report@prevxresearch.com and they work on it fast! :thumb:

TH

[Fajo]

-{ Quote: "I always send a Log here report@prevxresearch.com and they work on it fast! :thumb:

TH" }-

Running around with heuristics on high I take it ? lol ;) And also Unless Joe already extended my License I scanned 127k Files yesterday on this computer just fine in a Full scan.

[Fajo]

Here is a screenshot of what I mean, 123k Files and never got a warrning. Maybe I'm special tho. ;D

214130

[Triple Helix]

-{ Quote: "Here is a screenshot of what I mean, 123k Files and never got a warrning. Maybe I'm special tho. ;D

214130" }-

I wonder if it is because dorgane and I are using the RC and you are not? ???

TH

[Fajo]

-{ Quote: "I wonder if it is because dorgane and I are using the RC and you are not? ???

TH" }-

No Idea. It could be also that most those might be "Whitelisted" Files. Who knows only Joe does for sure. Maybe he could fill us in.

[Triple Helix]

-{ Quote: "No Idea. It could be also that most those might be "Whitelisted" Files. Who knows only Joe does for sure. Maybe he could fill us in." }-

When he has the time! He has not been here all day :'( ;D

TH

[Fajo]

-{ Quote: "When he has the time! He has not been here all day :'( ;D

TH" }-

Aye :(

[PrevxHelp]

Sorry for the delayed response :-[ Busy times at Prevx (and I'm over in our HQ in England ;))

The FPs are caused from a new part in our scan engine which is now looking for PDF exploits locally - we're going to dial it back a bit as it appears to be too overly suspicious, but if we could get some samples from your system, TH, that would be very useful :)

Thanks!

[Triple Helix]

-{ Quote: "Sorry for the delayed response :-[ Busy times at Prevx (and I'm over in our HQ in England ;))

The FPs are caused from a new part in our scan engine which is now looking for PDF exploits locally - we're going to dial it back a bit as it appears to be too overly suspicious, but if we could get some samples from your system, TH, that would be very useful :)

Thanks!" }-

Sent!

Thanks Joe! :thumb:

TH

[Triple Helix]

Well I did the full scan now Thanks Joe! The PDF FP's have been sent!

Cheers,

TH

[puff-m-d]

Hi Joe,

I am having the same problem discussed here. I have sent you a PM.

[subhrobhandari]

I am also having same, PM'ed Joe but still no response.

[Triple Helix]

-{ Quote: "I am also having same, PM'ed Joe but still no response." }-

See post #21 -{ Quote: "Busy times at Prevx (and I'm over in our HQ in England ;))" }-

TH

[PrevxHelp]

Hello all,
Rather than edit your license keys, we're nearing a release which will correct the scan limitation fundamentally, which is definitely the easiest fix for it :)

I'll make a post as soon as it's released with download details!