Write Error

[brianjud]

I am a Snow Leopard 10.6.2 user using NTFS for Mac 7.0.3. I have 3 harddisk one is WD 500GB(mac fs) and another seagate 500GB(NTFS) both brand new and another Seagate 250GB(NTFS) 1 year old. i will explain below as best i can in sequence (mutually exclusive events):-

1) Seagate 250 copy to Seagate 500: error -36
2) Seagate 250 copy to WD500: OK
3) Seagate 250 to WD500 to Seagate 500: error -36
4) Seagate 250 to Mac Desktop to Seagate 500: Error -36

Error 36: Something about folder already exist issue

Errors stated on arise under following conditions:-

1) A transfer involving a file or more within a folder within another folder(2 Levels)
2) Transfer of folders within another folder.

Error does not arise under the following condition:-

1) A transfer involving a file or more within a folder(1 Level)
2) A Transfer a file or more
3) Transfer of empty folders

In Short, all transfer/writes with 2 levels are having that error. Only arise lately(not more than a month back).

Tried to uninstall and reinstall driver: no effect
Tried formatting all 3 hard disk and tried again(with used of a windows PC as Backup): no effect
Tried formatting mac and reinstalling: no effect
Tried disable last access time: no effect
tried to check permissions: no effect
tried compression: no effect

I hope i have been thorough. please assist me in solving this problem as this issue is defeating the purpose for purchase.

Thank you very much.

Brian

[Paragon_Tommy]

Hello Brian,

Thank you for the descriptive details. Can you tell us if you're running Snow Leopard 32 or 64bit? NTFS for Mac 7.0.3 currently does not support 64bit.

http://www.paragon-software.com/home/ntfs-mac/

If your equipment permits, I would run the same test on a Leopard machine to see if you replicate similar results.

[brianjud]

It does not happen in Leopard. I load snow leopard as default normally.

[Paragon_Tommy]

The current version of NTFS for Mac 7.0.3 is not supported for Snow Leopard 64bit.

[brianjud]

i was running it 3 weeks ago the same way i am running it now. if it was working fine 3 weeks ago, why isn't it supported now?

[Paragon_Tommy]

I'm surprised NTFS worked for you on your Snow Leopard 64bit computer. Most users aren't able to write at all.

[brianjud]

i'm running it at 32bit..

[Paragon_Tommy]

Make sure you have the latest build available. Your account should have the updated program and available to download.

https://www.paragon-software.com/account/login.htm?from=my-account

Open a ticket and we'll have our NTFS experts take a look into it.

https://www.paragon-software.com/my-account/support/sendRequest.htm

[Mephist]

Support team says that in the next version this error will be fixed. Next version will be available at the end of December.

[maxap]

I experience exactly the same problem on my Snow Leopard (running normally, I didn't turn on the 64 bit mode)
I cannot copy folder with files to my external HDD and receive the error message (-36 error). It is very annoying and nobody seems to care about fixing it...!

[Paragon_Tommy]

We're anticipating NTFS for Mac build 7.0.4 to come soon. Will post when it's available.

[rpt007]

@Paragon_Tommy

will the 7.04 version "only" fix the described issues for a SnowLeopard running in 32bit mode or will that be the version fully supporting the 64bit SnowLeopards?

Regards
Raimund

[Paragon_Tommy]

To be honest, I have not yet seen the release notes. I will keep you posted.