MyPrevx Problems

[redwolfe_98]

i need to re-activate my license, again, after having refomatted, again, but the myprevx-license-manager will not allow me to de-activate my license, again, so that i can re-activate it again..

my license has been activated 3 times, which, apparently, is the limit..

i think prevx needs to improve their system..

my email address is redwolfe_98 @ yahoo.com , if that helps..

[Biscuit]

Contact Prevx through their support or contact PrevxHelp here.

[Triple Helix]

This is the best way because Joe is Busy at times and they respond within 24 hours!

http://info.prevx.com/service.asp

TH

[redwolfe_98]

thanks, triple_helix, and biscuit..

i contacted prevx-support and they took care of the problem for me, de-activating my license so that i can re-activate it, again..

[Triple Helix]

Good to here that's what I do when I have a problem with activating! I don't think there is a bigger pest than me with activating! ;D

TH

[JohnnyDollar]

This is a new one on me, I am glad I read this thread. If you reinstall windows or revert to an earlier windows image before Prevx, you have to first deactivate prevx before reinstalling it again?

[PrevxHelp]

-{ Quote: "This is a new one on me, I am glad I read this thread. If you reinstall windows or revert to an earlier windows image before Prevx, you have to first deactivate prevx before reinstalling it again?" }-

Reverting to an image should be fine but reinstalling Windows will generally require a license deactivation. If you aren't able to deactivate it, send me a PM and I'll deactivate it :)

[JohnnyDollar]

-{ Quote: "Reverting to an image should be fine but reinstalling Windows will generally require a license deactivation. If you aren't able to deactivate it, send me a PM and I'll deactivate it :)" }-

Ok thanks for the response.

[malamute]

This is ridiculous. I cannot deactivate a computer to transfer a license because the myprevx account confirmation email needed to activate the account never comes. Even after I renewed my license. Previously I had tried to transfer the license months ago with the same result. I understand the control of licenses, but to waste our time with writing in forums to get some form of is response is unnecessary. I now have an unusable license - AGAIN!

[PrevxHelp]

-{ Quote: "This is ridiculous. I cannot deactivate a computer to transfer a license because the myprevx account confirmation email needed to activate the account never comes. Even after I renewed my license. Previously I had tried to transfer the license months ago with the same result. I understand the control of licenses, but to waste our time with writing in forums to get some form of is response is unnecessary. I now have an unusable license - AGAIN!" }-

Very sorry for your troubles :( If you could please send me your license via PM or send an email to report@prevxresearch.com, we'll take care of it ASAP.

Sorry again for the inconvenience.

[Pablo87]

I Have the problem here
can't activate my license on my pc
because my license is now activated on 3 PC's? :S
PrevxHelp can u delete all my pc's at my prevx?
so i can activating them

sorry for my bad english i hope you understand my question

[Fajo]

-{ Quote: "I Have the problem here
can't activate my license on my pc
because my license is now activated on 3 PC's? :S
PrevxHelp can u delete all my pc's at my prevx?
so i can activating them

sorry for my bad english i hope you understand my question" }-

Message Prevx as the Post above you states. Support or Joe should be able to take care of it for you. Make sure to leave a description of what you want done. and the Key you want modified.

[Pablo87]

-{ Quote: "Message Prevx as the Post above you states. Support or Joe should be able to take care of it for you. Make sure to leave a description of what you want done. and the Key you want modified." }-
thnx for your reply
i send Joe a pm with my problems
i hope they have a fast respons my pc is already infected:-[

[Fajo]

-{ Quote: "thnx for your reply
i send Joe a pm with my problems
i hope they have a fast respons my pc is already infected:-[" }-

I'm sorry to hear that. :-\ Yes the support staff at Prevx including Joe are normally very quick to respond, Hope they get you fixed up soon. 8)

[PrevxHelp]

I've reset your license key now - you should be able to use it without a problem :)

Let me know if you need anything else!

[Pablo87]

Many Thnx Joe
for the fast repons my pc is clean en secure
it works perfectly:)

[Pablo87]

I have again problems with myprevx
i can't use my licence after formating:(
3 pc are now active, can some one help me with this
dont want to infected again
Thnx in advance!

[Fajo]

PM Joe your license and Information He should be able to help.

[Pablo87]

i already did that but no respons

[Fajo]

-{ Quote: "i already did that but no respons" }-

Have not seen him on. Just be patient you can also contact support Thur the support part of Prevx website if needed You can message them the License key also. Tho I would recommend just waiting on PrevxHelp sense you have messaged him.