Advance Config Menu Items "Missing"

[jarll]

Hi,

I am trying following this, from the support of Eset page

http://kb.eset.com/esetkb/index?page=content&id=SOLN939&actp=search&viewlocale=en_US&searchid=1257416974279

to filter the programs that the ekrn.exe monitors. My surprise comes when I tried to find and follow the steps given in the oficcial page and the items on the advance menus to execute steps 5 and 6 are missing in my computer so I can not configure the program !!

I am using version 3.0.650.0

My system (sorry Spanish)

Base de firmas de virus: 4575 (20091105)
Módulo de actualización: 1031 (20091029)
Módulo del análisis antivirus y antiespía: 1244 (20091031)
Módulo de heurística avanzada: 1099 (20091030)
Módulo de soporte de archivos comprimidos: 1105 (20091029)
Módulo de desinfección: 1047 (20091020)
Módulo de soporte Anti-Stealth: 1012 (20090526)

Thank you in advance for your help

[Thankful]

If the programs are missing, you must add them using the 'Add...' button.
If you have further questions, please post back.

[jarll]

Fisrt of all, thank you for your prompt answer.

That´s the thing, in my submenus within the advance config I don´t have any option to add any program. Within the submenus I don´t have either the possibility to display more menus (little plus simbol) as It is showed in the official ESET support page

??????

What am I doing wrong?

Thank you again

[Thankful]

I am running version 4 which may be slightly different. Under Web access protection-> HTTP, HTTPS-> Web Browsers, your menu should look like this:

[Thankful]

The executables that appear in the menu will depend on your usage and most likely will not be the same as mine.
If you can't even display submenus, I recommend uninstalling/reinstalling NOD32 with the following instructions:
http://kb.eset.com/esetkb/index?page=content&id=SOLN93&actp=search&viewlocale=en_US&searchid=1257416974279

[jarll]

Hello again,

the window you dispayed is exactly how it should look if we look the support page link I posted in my first messag;, and you are correct, I am using version 3, so it my be different. And like I said , I don´t have those submenus that appear in your screen or the eset screeshoot.

I will wait a couple of days to see if I am missing somethig and if not solved I will try what you suggested .

Thank you again

[Thankful]

I would suggest uninstalling and reinstalling version 3 or 4 as per my instructions above.