thenoble06
October 29th, 2009, 12:49 PM
Hello everyone.
Quick question.
We use Messagelabs and NOD v3 for our virus protection.
We keep getting emails from a user who works for a supplier in China that comes through with the HTML/Iframe.B.Gen virus. Messagelabs doesn't pick it up - but NOD does.
We are quite confident that because Messagelabs has not picked this virus up that it will be a false positive - but I still have a nagging doubt. This is being picked up on emails from this one user - not when surfin the web like other users who have reported this.
I have spoken to the user in question - and asked her IT team to do a deep scan on her PC to make sure it is clean and her IT team say it is (not sure what AV they use).
Is there a way I can tell if it is a false positive?
Thanks guys
A
Quick question.
We use Messagelabs and NOD v3 for our virus protection.
We keep getting emails from a user who works for a supplier in China that comes through with the HTML/Iframe.B.Gen virus. Messagelabs doesn't pick it up - but NOD does.
We are quite confident that because Messagelabs has not picked this virus up that it will be a false positive - but I still have a nagging doubt. This is being picked up on emails from this one user - not when surfin the web like other users who have reported this.
I have spoken to the user in question - and asked her IT team to do a deep scan on her PC to make sure it is clean and her IT team say it is (not sure what AV they use).
Is there a way I can tell if it is a false positive?
Thanks guys
A