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View Full Version : Urgent renewal of license query please

charky
October 26th, 2009, 01:07 PM
I posted this on the Version 2 forum, which I suppose was wrong as I have Version 4.0.437.0 so I'm posting again here, as it's urgent please. :(

As my icon was showing orange and NOD32 told me that as I only had 14 days left on my license, I only had limited protection (very annoying that it didn't change colour just the day before) I renewed the license 6 hours ago.

I know that it says to wait 24 hours for it to become active within the next 24 hours, but I'm sure I didn't have to wait that long last time.

And it isn't very fair to be not completely protected still, when I have paid the £20 renewal fee.

Can anyone please tell me if they have had to wait the full 24 hours for their renewal to take place and for the icon to turn green again?

If it should have turned green by now, what should I do?

Many thanks.
Thankful
October 26th, 2009, 01:12 PM
If your definitions are still updating, you will still be protected. The current virus signature database is 4544.
Have you entered your new username/password? (please do not post username/password in this forum).
ronjor
October 26th, 2009, 01:16 PM
Let's post in the original thread. http://www.wilderssecurity.com/showthread.php?t=256659 :)
MathewG
October 26th, 2009, 01:27 PM
Hello charky,

If you renewed your license before your expiration date, and kept your same username and password, your icon will remain orange for about 24 to 48 hours. If you received a new username and password, you will need to enter them into the program and run a manual update of the virus signature database for the new expiration date to take effect. In all of the instances, you are still being protected by your ESET software (even if your icon is orange for a short time after renewing).

Clearing your update cache will help as well. For instructions on how to clear your ESET's update cache, please visit the following link:

http://kb.eset.com/esetkb/index?page=content&id=SOLN98

Also, you will still receive all the latest virus signature database updates if you renew your license before the expiration date and your icon is in an orange state.