ESS Detects IObit update.exe files as threat

[Warren Clyde]

G'day all.

I've recently upgraded to windows 7 and i decided to run a scan with ESET smart security 4.0

It detected IObit's antispyware product iObit Security 360's updater.exe file. Same goes for Advanced System Care from iobit. i've been using them along side each other with ESS for months and they've never done this.

Here's a screenshot of ESS scan result - http://i37.tinypic.com/2zzspyq.jpg

I've talked to the staff over at Iobit forum, they think it's ESS giving me false reading and i also agree it is. Maybe you's want to look into this?

My products of iobit security 360 and advanced system care were downloaded from there site. So i cant have any "fake" copy's of them.

I don't know what else to think, can you get back too me thanks.

Also heres a VirusTotal scan of both iobit updater.exe files.

Advanced System Care results: {Link to VT result removed per forum policy - Mod note: It was 0/41 detections}

IObit Security 360 results: {Link to VT result removed per forum policy - Mod note: It was 0/41 detections}

Cheers.

Windows 7 Home Premium 32 bit
120gb HDD and 1gb RAM
Recently upgraded from Vista to 7.

[Warren Clyde]

Update: Completely uninstalled both iobit programs, reinstalled - updated from iobit security 360 from v1.0.1 to v1.2.0 and still ESS detects exact same files as virus. just the update.exe
Also sorry about the VT links didn't know about the policy and all, i now know not to use them without staff here asking for it. i only gave you them because iobit staff asked for it so i thought you's would have asked too =\ glad i'm not unfairly banned without some warnings or simple notices unlike some other forums ran by a bunch of kids and there childish ban hammer. geeze :P

[jmc777]

Send the files in question to ESET and tell them you think it's a false positive. Follow these instructions (http://kb.eset.com/esetkb/index?page=content&id=SOLN141&actp=search&viewlocale=en_US&searchid=1256514303772).

[danieln]

-{ Quote: "
Advanced System Care results: {Link to VT result removed per forum policy - Mod note: It was 0/41 detections}

IObit Security 360 results: {Link to VT result removed per forum policy - Mod note: It was 0/41 detections}
" }-
Really zero detection at virustotal? Are you sure you have the latest version of the virus db?

[Warren Clyde]

-{ Quote: "Send the files in question to ESET and tell them you think it's a false positive. Follow these instructions (http://kb.eset.com/esetkb/index?page=content&id=SOLN141&actp=search&viewlocale=en_US&searchid=1256514303772)." }-

Ok thanks for that info, I've sent an email.