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old_navy
October 14th, 2009, 12:34 AM
Hi,
Maybe my question was asked many times before, but I couldn't find answer.
I have now EAV v4 licence and would like to upgrade it to ESS. How can I do it online? I can't do it by phone because of problem with my hearing.
Thanks.

agoretsky
October 14th, 2009, 02:40 AM
Hello,

You did not mention which part of the world you are in, but if you contact your closest ESET office, distributor or reseller they should be able to advise you on the cost of upgrading and means in which it can be purchased.

Regards,

Aryeh Goretsky

old_navy
October 14th, 2009, 10:50 AM
Thanks, Aryeh!
I am a New York resident. Which one web site can I use?

Regards.

COSMO26
October 14th, 2009, 11:37 AM
http://www.eset.com/partners/napartner.php?state=NY
Above seen via the Partners Link/Find a Reseller link (in 2nd row of links at top) @ http://www.eset.com/

I'm in the Gulf Coast area and use [ nod32@computersecurityassociates.com (Indiana) / for a "helper" (1-866-625-9273) / (574) 229-3838 ] .... When brand-new ESS V4 was giving a lot of people fits we traded "tell me this and that" emails & they helped me (just an individual vs. big customer) solve numerous site access time-outs by suggesting I Delete some specific Non-Plug & Play drivers and RE-Deleting Norton. I'm a committed customer as a result.

old_navy
October 14th, 2009, 12:38 PM
COSMO26,
Thanks for link to resellers but it is not available for single customers.
I'll try given by you email address.
Thanks a lot.

agoretsky
October 14th, 2009, 04:50 PM
Hello,

In North America, you can contact ESET's customer care department via the online form at http://www.eset.com/support/contact.php.

Regards,

Aryeh Goretsky

old_navy
October 14th, 2009, 07:30 PM
I upgraded EAV to ESS today using email address kindly given by Cosmo26.

Thank you Cosmo26 and Aryeh for your help.

Best wishes