Prevx RC 3.0.4.195

[Triple Helix]

Running RC 3.0.4.195 and all is well! Joe can we have a new known issues/incompatibilities list?

TH

[markusg]

@joa,
have you some new infos about the incompatibility with screen readers

[PrevxHelp]

Hello :)
I'm impressed by the speed at which Wilders picks up our new builds!

This build is primarily just a bugfix build - nothing new in terms of functionality but a handful of improved compatibilities:

- Fixed compatibility with Comodo
- Fixed compatibility with Avast
- Fixed compatibility with Ikarus (standalone)
- Fixed compatibility with printers on Vista/7 (a reboot is required after the upgrade to .195 to fix this)
- Improved compatibility with Opera - an issue still appears to exist on XP SP3
- Implemented a new engine which will reduce/eliminate common browser incompatibilities moving forward
- Reduced overhead on system hook monitoring
- Fixed an issue with the browser shims on Windows 7 + IE8

Current incompatibilities are still:
- Incompatibility with Sandboxie
- Incomplete Safari support
- Partial incompatibility with KeePass/KeeForm
- Incompatibility with BS Player PRO
- Conceptual incompatibility with screen readers
- Incompatibility with Keyboard Express and ShortKeys from Insight Software Solutions
- Some incompatibilities with DefenseWall's "Untrusted" branding/Online Armor's green border
- MailWasher Pro has some rendering issues
- Incompatibility with the Web Filter of GData

Regarding screen readers in general: Prevx blocks silent or user-aware screen reading/grabbing which is the reason for some programs like SnagIt not working properly. Currently the best solution for this is to right click on the Prevx tray icon and select Stop Monitoring/Suspend Protection: that will allow you to take screenshots using any program.

We have a few areas to nail down a bit tighter with the configuration but in the next build, you will be able to set an override either for an individual website or for a group (http/https) to configure "High" protection which will allow all types of screen readers to view the screen (as an accessibility improvement).

We are getting close to a final release but please let me know if you have any other issues or if I've left out anything in this list :)

Thanks again for the fantastic and thorough feedback :thumb:

[firzen771]

prevxhelp any news on the issue i was having with internet connection?

[leofelix]

Hello All,
Just upgraded to Prevx RC 3.0.4.195.
When I was logging out from my Gmail account, Firefox 3.5.3 crashed (I had only 2 Tabs opened).:'(
I had to set medium protection in order to make Gmail work within Firefox.

I have to say that New Safe Online GUI has dramatically improved, and is very nice, congratulations:thumb:
--------
OS XP PRO SP 3 (32 bit) fully patched
Avira antivirus premium 9
Agnitum OutPost 6.5.1 - 2009 free
MalwareBytes' AntiMalware 1.41 (full commercial version)
RETURNIL Virtual System PREMIUM 2.1 - 2008
------------
Just a couple of questions:

1) Would you suggest to use Prevx RC 3.0.4.195 alongside PC Tools ThreatFire?
2) Are you planning to translate Prevx OnLine Safe into italian like PREVX 3.0?

Thank your in advance

[Tarnak]

Prevx updated silently to 3.0.4.195, however the systray icon has disappeared. I am on Xp Pro SP2 using Opera browser. Looks like the install did not go properly- showing pvxinst937.exe in process explorer. See screenies attached.

[Tarnak]

Not to worry. I terminated the install.exe in process explorer and restarted from C:\Program Files\Prevx. Systray has reappeared. :)

[demoneye]

-{ Quote: "
Current incompatibilities are still:
- Incompatibility with Sandboxie
- Incomplete Safari support
- Partial incompatibility with KeePass/KeeForm
- Incompatibility with BS Player PRO
- Conceptual incompatibility with screen readers
- Incompatibility with Keyboard Express and ShortKeys from Insight Software Solutions
" }-

say prevx , i see this list of incompatibilities for long time , since i am using SB and bsplayer like most ppl here , i cant install prevx for even test....
any idea when u take care of that?

cheers:)

[Baldrick]

Hi Joe

I think that you need to add MailWasher Pro to the list of incompatibilities with this RC. Have just checked it out again (don't use it much to be truthful...but I was prompted by someone...;) ) and the originally reported problem

http://www.wilderssecurity.com/showpost.php?p=1539307&postcount=264

is still there.

I have attached a screenshot with the 'offending' areas arrowed. Essentially, the buttons indicated should not have black backgrounds.

But was is realy strange is that this seems to be an inconsistent issue...sometimes visiblea nd sometimes not...and as you can see from the screenshot not all buttons have the 'extra' black background.

Wonder if you can pursue and investigation.

Cheers




Baldrick ;D

[Heco]

Heco wrote :
-{ Quote: "Sorry for my outspokenness... but... the problem with the REG cleaner module in Ace Utilities is not yet solved with this RC...despite what you wrote above.
Disappointed to see that you have not kept your word.
Maybe in a next release...you will take into account this bug.

Cheers anyway,
Herve

EDIT:
No offence intended although my remark may seem hard. Congrats for this new build. But now i'm back to the official version.." }-

PrevxHelp wrote :
-{ Quote: "We have been unable to reproduce any further issues with Ace Utilities. If you could describe what issues you are still experiencing and on what OS/setup they are occurring on, that would be very helpful :)" }-
Hello :-)

Sorry for the delay to my reply.
I have 2 computers with Vista Ultimate 32bits. Pentium Intel Dualcore 2.6 GH, 4GB Ram, 1 TO WDC disk space with 3 partitions. One is intended to play online games, to betatest or try a new software before, if satisfied, installing it on the other one that i mainly use for my job. Both are equipped with DriveClone Pro 7.0 by Farstone and Paragon BackUp 9.0.
So... on my computer for testing purpose, before installing PrevX RC Builds .182, .183, .191 and now .195, i checked my system for each DCPro snapshot i had stored (one with NIS 2010 (paid), the other with GData Internet Security 2010 (paid)) in search of malwares, viruses or other pests with NIS, GDataAV, SAS, MBAM (in safe mode), DrWeb CureIt, Avira rescue Disk with the latest definitions....NO THREAT FOUND.
So the PrevX RCs installations were made on a very clean computer...
Results:
- With NIS or GData, the new PrevX SafeOnline module prevents the registry access to the REG cleaners integrated in ACE Utilities or PcTools RegMechanic... they keep scanning with their progress bar moving in vain. If i disable the new module SafeOnline, everything works fine!
- With NIS2010, the new module freezes some pages in Opera for about 10 secs with on the top bar the message "Opera doesn't respond".
- With GData IS or AV 2010 that integrates an add-on "WebFilter" both into FF or IE8, it's worse... To browse in IE becomes impossible and the Microsoft browser freezes completely. There is a conflict between Safeonline and WebFilter, for if i disable SafeOnline in PrevX, i can browse normally in IE. Moreover with GData IS, the "scan your computer" in Prevx stop at 90% in the progress bar and never ends up. If you want to cancel the scan it freezes with the word "Aborting" appearing for hours. The only solution is to reboot.
I did these tests as a newbie or an average user of your software. The solutions i found, could not be discovered by 99% of your potential users...
Just some questions if you don't mind:
- what the heck, have you implemented this new module to an excellent software? There are plenty of frewares that can do better and have a larger database than yours.
- Do you have a scheduled roadmap to change PrevX into a a FULL security Suite after adding a FW module in a near future?

IMHO, you should invite your development team to focus their efforts on improving the core engine instead of being on the way to create a bloatware...
Once again sorry for being so straightforward, but i am used to speaking my mind.

Before ending this long post, i have just noticed that if you try to disable or remove SafeOnline and click "Save changes", a few minutes after it is reactivated without your consent!
For me, these RCs are just at the ALPHA stage... Still a long way ahead before solving bugs and incompatibilities...
I do apologize if you feel hurt.

Cheers,
Herve


EDIT:
I hope that when the final and stable version will be officially released, you will give the registered user the opportunity during the installation process , to enable or not this module. Thanks.

[MatDE]

Heco, you are not alone!

In my experience this so called Release Candidate get's worse every time and not better? What is going on? - I had it running today for maybe 5 Minutes, then I deleted PrevX because it was such a horrible experience:

IE8 crashed immediately whenever I was logging in my email account (https). Sorry, I don't have time for such ... you are right ... ALPHA version!

I am worried about Prevx also, because I don't think they will be able to eliminate all problems this new SafeOnline module has with many programs out there. There could be thousands or more!? I think it has to do with the intrusive way this new software component seems to work. I believe this whole idea is a nightmare and can never be implemented in a way so that PrevX is gonna be that wonderful trouble free software it once was.

But what do I know .. maybe there's a wonder somehow? ;)

But frankly, it's very annoying alone that you cannot make screenshots without disabling PrevX. - This whole thing is similar like UAC on Vista. It simply get's on your nerves and then many people will switch that function off. I sure did! - Sadly there are enough problems with that new version even without active SafeOnline module!

Btw: Problem with BS-Player PRO exists in new version - confirmed.

Sorry for the bad news. - I hope in the end it's not the same as with skype? I know not one single person which is using horrific v4. They all stay for good reasons with v3 ... don't know if this is possible with PrevX, but it better would be if RCs are not going to be much better.

Well, good luck with SafeOnline! ;-)

[PrevxHelp]

To Heco/MatDE,
While we do encourage constructive criticism and reports of bugs, in my opinion, it isn't helpful to insult a product because of a few stray incompatibilities seen by ~2 users. SafeOnline can, of course, be disabled and right now we have all of the functionality enabled all of the time so the current builds will most definitely show more incompatibilities than the final versions, but we've done this intentionally for the Wilders/tester communities so that we can get wider feedback on the stray cases.

There are known incompatibilities with Opera and we have not finished testing through GData. We are prioritizing our testing by market share and it is possible that smaller vendors like GData may have some incompatibilities but that is the purpose of this testing period.

-{ Quote: "I did these tests as a newbie or an average user of your software. The solutions i found, could not be discovered by 99% of your potential users..." }-

Sure, and 99% of our potential users would not be using the combination you are - GData has a very small market share worldwide, as does Opera so combined, 99% of our users wouldn't ever run into the issues you have.

-{ Quote: "But frankly, it's very annoying alone that you cannot make screenshots without disabling PrevX. - This whole thing is similar like UAC on Vista. It simply get's on your nerves and then many people will switch that function off. I sure did!" }-

This is intentional, and the expected functionality. Screen scrapers/screengrabbers pose a significant threat to users which is where this additional protection comes in. If you do not feel that you are threatened by these techniques, feel free to turn down the level of protection one notch and it will allow you to take screenshots without impediment.

Also note that, for example, the Windows 7 RC was released on April 10th, 2009 and the official release is scheduled to take place on October 22nd, 2009. Just because a build is a release candidate does not mean that it will be released tomorrow - we still have a good deal of testing to complete internally but felt that the community would like to take a look at what we've been working on. It is completely your choice to use or not use the SafeOnline functionality and it can be disabled with two clicks (Configure then the "power button").

If either of you (or anyone else who is experiencing problems) is willing to have myself or one of our other engineers diagnose the problems remotely, this would be the fastest way to get them solved. Just let me know when you're available and we can schedule a time :)

[PrevxHelp]

-{ Quote: "Hello All,
Just upgraded to Prevx RC 3.0.4.195.
When I was logging out from my Gmail account, Firefox 3.5.3 crashed (I had only 2 Tabs opened).:'(
I had to set medium protection in order to make Gmail work within Firefox." }-

Could you let me know if this issue is reproducible or if it only occurred directly after installation?

-{ Quote: "1) Would you suggest to use Prevx RC 3.0.4.195 alongside PC Tools ThreatFire?" }-

We aren't aware of any incompatibilities between the two so you should be fine to use them both :)

-{ Quote: "2) Are you planning to translate Prevx OnLine Safe into italian like PREVX 3.0?" }-

Yes, we will be translating the new functionality into Italian as well as a number of other languages in the near future :)

[PrevxHelp]

-{ Quote: "prevxhelp any news on the issue i was having with internet connection?" }-

We haven't had any luck reproducing it and aren't sure what the cause would be. To clarify from your PMs - did the issue occur on a fresh install of the live v3.0.1.65 after a reboot after the uninstallation of the RC?

We have left v3.0.1.65 literally untouched for > 4 months and have had no reports of lost internet connectivity. It's more likely that the RC would affect it but we'd need to do some debugging to try and narrow down the cause as we haven't had any other reports.

Remote assistance probably wouldn't work due to the nature of the internet being disabled but if you have any free time, please let me know and I'll see what we can do work on debugging it with you :)

[dlimanov]

Joe,
3.0.4.195 seems to have corrected HTTPS issues with Opera 10 for me, but I came across new bug: pages with large text files (for example, manuals or books and articles in either HTML or TXT format) don't load fully with SafeOnline on. I'm talking 500Kb and larger files.
Turning it off allows the entire page to load normally. Again, this is Opera 10, latest stable build 1750 on WinXP SP3.

[PrevxHelp]

-{ Quote: "Joe,
3.0.4.195 seems to have corrected HTTPS issues with Opera 10 for me, but I came across new bug: pages with large text files (for example, manuals or books and articles in either HTML or TXT format) don't load fully with SafeOnline on. I'm talking 500Kb and larger files.
Turning it off allows the entire page to load normally. Again, this is Opera 10, latest stable build 1750 on WinXP SP3." }-

Could you let me know if the page its trying to load from is an http or https page (or if you have configured it to always protect all http*)?

Thanks! :)

[PrevxHelp]

-{ Quote: "say prevx , i see this list of incompatibilities for long time , since i am using SB and bsplayer like most ppl here , i cant install prevx for even test....
any idea when u take care of that?

cheers:)" }-

We will be looking into Sandboxie compatibility very soon :) I'm not sure exactly what the end result will be just yet but I'll keep everyone here informed with our progress!

[firzen771]

-{ Quote: "We haven't had any luck reproducing it and aren't sure what the cause would be. To clarify from your PMs - did the issue occur on a fresh install of the live v3.0.1.65 after a reboot after the uninstallation of the RC?

We have left v3.0.1.65 literally untouched for > 4 months and have had no reports of lost internet connectivity. It's more likely that the RC would affect it but we'd need to do some debugging to try and narrow down the cause as we haven't had any other reports.

Remote assistance probably wouldn't work due to the nature of the internet being disabled but if you have any free time, please let me know and I'll see what we can do work on debugging it with you :)" }-

as soon as prevx RC is installed, the internet cuts out, and after i uninstall it the internet works again but then wen i tried the regular version of prevx i also lost my connection after installation, but i figure it could be because of remnants from the RC? and yep ill do w/e i can to help get this problem fixed

[MatDE]

Hi PrexHelp!

-{ Quote: "To Heco/MatDE,
While we do encourage constructive criticism and reports of bugs, in my opinion, it isn't helpful to insult a product because of a few stray incompatibilities seen by ~2 users." }-

Sorry if you feel that way. I did not intend to insult you or your product or anyone. :( You know ... it is just the big concern that the very beloved PrevX is on a good way. That's all. ;)

In fact I will be very glad if you sort out all the existing problems there might be. You seem to be confident about that and of course I trust you in this and just wait for the final version.

I just installed trial version of 3.0.4.195 again to test some things.

My problem was yesterday as today: IE8 (not so uncommon right? :) did 'crash' when using my email-provider (www.web.de - Freemail - they have a very, VERY big market-share here in Germany, believe me! :).

But more often than just crashing (tab closed) it just didn't load the https page (in fact at no time!) which comes AFTER you log in to that normal http site -> http://www.freemail.de/

So out of curiosity I lowered the security settings (SafeOnline feature) in steps to LOW and suddenly it works!? The page is loading as it should! All settings higher than that (medium, high, maximum) are preventing the page to be shown, whatever the reason is.

Maybe you can work with that information somehow?

-{ Quote: "This is intentional, and the expected functionality. Screen scrapers/screengrabbers pose a significant threat to users which is where this additional protection comes in." }-

If I am not wrong this is only about threats that are not already detected at this moment by Prevx as malware? Because I believe PrevX is a great working product I feel safe it protects me from those nasty things through heuristic or whatever. - Is there really such a threat by malware that you don't recognize? And which are only blocked through that new SafeOnline function? Well .. I cannot know because I have no clue. ;)

-{ Quote: "If you do not feel that you are threatened by these techniques, feel free to turn down the level of protection one notch and it will allow you to take screenshots without impediment." }-

O.K. - I will do that. Just know the RC acted strange even without SafeOnline. Did kill itself restarted some times and such things. And BS-Player Pro had (edit!) troubles with browsers (their windows are locked) with SafeOnline DISabled, this is what I yesterday experienced. - BUT HOWEVER *NOW* (running fresh install of latest RC, not installing it 'over' the non-RC-version as yesterday) I have no browser locking problem running BS-Player PRO, when either SafeOnline is DISabeld or has setting LOW (on my system both http and https). So this is new for me. - Changing it to higher security leads at my system to IE8 crashes so I gave this up for now.

-{ Quote: "Just because a build is a release candidate does not mean that it will be released tomorrow" }-

Thank you! - Yes, I had exactly that fear and I did see me already uninstalling PrevX due to that and all the problems! ;)

-{ Quote: "but felt that the community would like to take a look at what we've been working on." }-

That is a great thing and I appreciate it, really!

-{ Quote: "Just let me know when you're available and we can schedule a time :)" }-

Sorry ... can't let you guys watch my emails or let you remotely on my computer. I bought Prevx to prevent other people exactly from that .. you know? ;D

[sded]

SafeOnline now incompatible with Google Chrome. Sites come up protected from everything without asking, causing an "Oh Snap, unable to display" message until you turn it off. Occasionally a site gets through briefly, but pretty much unusable with Chrome.
As an aside, the "always on top" feature also interferes with the "always on top" feature of the taskbar.

[MatDE]

Do you know Babylon - the language translation tool? Is there anyone who has the same problem? I can't get the program (version 8 ) to 'snapshot' (by OCR) from browser windows the words I want to translate, even when SafeOnline is OFF or at setting LOW (snapshot programs should work in this case, right?). - This is true for browsers (tested Firefox 3.5.3 and IE8 ), and btw if I stop Prevx it doesn't change a thing! - Otherwise Babylon works on my system as it should. For example: Babylon translates something from notepad - it works.

[sded]

Thanks for the info. I discovered a similar problem with Hypersnap DX, a sceen capture utility. Won't capture unless I turn off SafeOnline. Same problem with SnagIt.

[MatDE]

-{ Quote: "I discovered a similar problem with Hypersnap DX, a sceen capture utility. Won't capture unless I turn off SafeOnline. Same problem with SnagIt." }-

This is intended and no bug if I am not wrong. :) Did you try to lower SafeOnline Security? It works for me with Hypersnap if you set it below MAXIMUM (for example: HIGH or LOW ..), you shouldn't have to disable SafeOnline completely for that to work?

[dlimanov]

-{ Quote: "Could you let me know if the page its trying to load from is an http or https page (or if you have configured it to always protect all http*)?

Thanks! :)" }-

PMed with all the details.

[sded]

Right, it is a screen grabbing attack, but don't see a way of exempting certain applications. So if I need to make a screenie for Joe, easiest seems to turn off SafeOnline, do the capture, maybe turn it back on again. Note: But why is it blocked by the default rules on an http site?

[simmikie]

hey Joe, i hope my post is not viewed as piling on, but i just noticed CCleaner no longer empties Operas cache folder, iin fact i beleive i lost that functionality with .191.

this just in! i just finished testing, and ATF Cleaner will not clean Opera cache any longer either.

Mike

[Triple Helix]

Did you try to disable Prevx and then run CCleaner to see if that works? I did that and it worked fine!! Just in case I'm using Vista SP2 with Opera 10 (Build 1750)!

CLEANING COMPLETE - (9.750 secs)
------------------------------------------------------------------------------------------
183.4 MB removed.
------------------------------------------------------------------------------------------

Details of files deleted
------------------------------------------------------------------------------------------
Internet Explorer - Temporary Internet Files 24,432 KB 1,291 files
Internet Explorer - Cookies 25 KB 96 files
Internet Explorer - History 192 KB 5 files
Internet Explorer - Index.dat files 0 KB 4 files
Windows Explorer - Recent Documents 97 KB 115 files
Windows Explorer - Thumbnail Cache 12,320 KB 6 files
System - Temporary Files 655 KB 38 files
System - Memory Dumps 107,501 KB 2 files
System - Windows Log Files 18,207 KB 26 files
Firefox/Mozilla - Cookies 0 KB 145 files
Firefox/Mozilla - Download History 79 KB 1 files
Firefox/Mozilla - Internet Cache 5,248 KB 21 files
Firefox/Mozilla - Internet History 767 KB 1 files
Opera - Cookies 0 KB 21 files
Opera - Internet Cache 17,736 KB 1,575 files
Opera - Internet History 484 KB 6 files
Applications - MS Office Picture Manager 1 KB 1 files
Applications - Office 2007 32 KB 37 files
Multimedia - Adobe Flash Player 40 KB 59 files

TH

[simmikie]

-{ Quote: "Did you try to disable Prevx and then run CCleaner to see if that works? I did that and it worked fine!! Just in case I'm using Vista SP2 with Opera 10 (Build 1750)!

CLEANING COMPLETE - (9.750 secs)
------------------------------------------------------------------------------------------
183.4 MB removed.
------------------------------------------------------------------------------------------

Details of files deleted
------------------------------------------------------------------------------------------
Internet Explorer - Temporary Internet Files 24,432 KB 1,291 files
Internet Explorer - Cookies 25 KB 96 files
Internet Explorer - History 192 KB 5 files
Internet Explorer - Index.dat files 0 KB 4 files
Windows Explorer - Recent Documents 97 KB 115 files
Windows Explorer - Thumbnail Cache 12,320 KB 6 files
System - Temporary Files 655 KB 38 files
System - Memory Dumps 107,501 KB 2 files
System - Windows Log Files 18,207 KB 26 files
Firefox/Mozilla - Cookies 0 KB 145 files
Firefox/Mozilla - Download History 79 KB 1 files
Firefox/Mozilla - Internet Cache 5,248 KB 21 files
Firefox/Mozilla - Internet History 767 KB 1 files
Opera - Cookies 0 KB 21 files
Opera - Internet Cache 17,736 KB 1,575 files
Opera - Internet History 484 KB 6 files
Applications - MS Office Picture Manager 1 KB 1 files
Applications - Office 2007 32 KB 37 files
Multimedia - Adobe Flash Player 40 KB 59 files

TH" }-

precisely why i am reporting it. i have not had to disable P3 in order to realise CCleaners full effectiveness in the past. i have however disabled the Safeonline feature.

Mike

[Triple Helix]

I was just pointing out that it's not a big deal to disable do your cleaning and turn it back on. But we will see what they can do to fix it!

TH

[MatDE]

-{ Quote: "And BS-Player Pro had (edit!) troubles with browsers (their windows are locked) with SafeOnline DISabled, this is what I yesterday experienced. - BUT HOWEVER *NOW* (running fresh install of latest RC, not installing it 'over' the non-RC-version as yesterday) I have no browser locking problem running BS-Player PRO, when either SafeOnline is DISabeld or has setting LOW (on my system both http and https). So this is new for me. - Changing it to higher security leads at my system to IE8 crashes so I gave this up for now." }-

Well, had it running great for a while - BS Player Pro in full screen mode then changed it to small (always on top) window and suddenly out of nowhere my browser (IE8 ) window in the back was locked again!? :-\ With setting LOW enabled at that time. - So there's definitely something going on but I'm afraid it's not so easy reproducible as I thought. ??? - JFYI.

[SvS]

-{ Quote: "
I just installed trial version of 3.0.4.195 again to test some things.

My problem was yesterday as today: IE8 (not so uncommon right? :) did 'crash' when using my email-provider (www.web.de (http://www.web.de) - Freemail - they have a very, VERY big market-share here in Germany, believe me! :).

But more often than just crashing (tab closed) it just didn't load the https page (in fact at no time!) which comes AFTER you log in to that normal http site -> http://www.freemail.de/" }-
Well, for me both pages are working fine using IE8 - no crashes, no loading problems with PrevX and SafeOnline enabled (using the default settings).

[simmikie]

-{ Quote: "I was just pointing out that it's not a big deal to disable do your cleaning and turn it back on. But we will see what they can do to fix it!

TH" }-


right

[MatDE]

-{ Quote: "Well, for me both pages are working fine using IE8 - no crashes, no loading problems with PrevX and SafeOnline enabled (using the default settings)." }-

Thanks for this information!

I installed the new RC again and had ... exactly the same crash as before and page was not loading.

But .. ;)

Knowing that it works for you I tried one thing: Disabled a browser plugin 'Flash and Media Capture' (MetaProducts) ... and voila ... no problems anymore with web.de and SafeOnline at Maximum Security (http + https)! GREAT!

So my problems with IE8 seem to be solved, there is an incompatibility with that mentioned browser plugin I guess.

Thank you again for your report. Without that I would have never figured that out! :thumb:

[Heco]

-{ Quote: "To Heco/MatDE,
While we do encourage constructive criticism and reports of bugs, in my opinion, it isn't helpful to insult a product because of a few stray incompatibilities seen by ~2 users. SafeOnline can, of course, be disabled and right now we have all of the functionality enabled all of the time so the current builds will most definitely show more incompatibilities than the final versions, but we've done this intentionally for the Wilders/tester communities so that we can get wider feedback on the stray cases.

There are known incompatibilities with Opera and we have not finished testing through GData. We are prioritizing our testing by market share and it is possible that smaller vendors like GData may have some incompatibilities but that is the purpose of this testing period.



Sure, and 99% of our potential users would not be using the combination you are - GData has a very small market share worldwide, as does Opera so combined, 99% of our users wouldn't ever run into the issues you have.



This is intentional, and the expected functionality. Screen scrapers/screengrabbers pose a significant threat to users which is where this additional protection comes in. If you do not feel that you are threatened by these techniques, feel free to turn down the level of protection one notch and it will allow you to take screenshots without impediment.

Also note that, for example, the Windows 7 RC was released on April 10th, 2009 and the official release is scheduled to take place on October 22nd, 2009. Just because a build is a release candidate does not mean that it will be released tomorrow - we still have a good deal of testing to complete internally but felt that the community would like to take a look at what we've been working on. It is completely your choice to use or not use the SafeOnline functionality and it can be disabled with two clicks (Configure then the "power button").

If either of you (or anyone else who is experiencing problems) is willing to have myself or one of our other engineers diagnose the problems remotely, this would be the fastest way to get them solved. Just let me know when you're available and we can schedule a time :)" }-
Hello Joe :),

My intuition was not wrong... I had guessed that you would reply in a somewhat aggressive way.
ONCE AGAIN (as i wrote in my previous post) i do apologize for being so honest and straightforward...
Sorry for hurting you as i felt it after reading your reply.

BUT... i CAN'T accept that :
1- you declared that my post was an insult to your excellent software. I structured my post in 3 points:
-An answer to your question concerning my OS/configuration.
-a report of bugs i pinpointed when testing PrevX .195 with 2 different security configurations ("constructive criticism", isn't it?).
-A general opinion about your new releases together with some questions you have not yet answered...

2- you posted a global reply to both MatDE (someone i don't know. Hello Mat:-))) and me. Individual replies would have been better IMHO

3- you exerted a wrong shift of what i wrote, only criticizing and quoting what could help you to develop your own argument. It's not fair. I want to hope that you didn't intentionally (?) forget that i also tested PX version .195 with Norton IS 2010. You can't deny that Norton "has a very LARGE market share worldwide", right?
As concerns German GData software, it is more or less widely used in Europe because every PC Magazine ranks it among the best (if not the best) AV available... Please scroll down some other forums here in Wilders and you will notice the satisfaction of many members about its efficiency...

BUT... i CAN'T admit that :
-when i always begin my posts with "Hello:)", you prefer to write "To Heco/MatDE". When i end my post with "cheers" or "regards", you prefer to abruptly stop your post. An obvious lack in courtesy
You know, what i do appreciate in Wilders, in addition to all that i learn to develop my common sense in matter of security, it's the spirit and philosophy of its founder, Paul Wilders. It has become a use here to be courteous and most members respect one another in their replies. I salute the moderators who try to keep this frame of mind day after day.
- when you write:
-{ Quote: "If either of you (or anyone else who is experiencing problems) is willing to have myself or one of our other engineers diagnose the problems remotely, this would be the fastest way to get them solved. Just let me know when you're available and we can schedule a time" }- I don't want a private help. I prefer to respect the philosophy of Wilders and share your help with other members in this public forum...

Having said all that above.... now... what do you choose:
- inviting me to stop giving feedbacks that may hurt you?
- using a configuration that you could suggest to me in order to write "Great Job Joe"? KIDDING
I think I will choose the first option. Sorry!

Cheers ;D,
Herve

[Baldrick]

Hi Joe

Build 195 still working exceptionally well with KIS 2010...no problems or glitches to report here.

Can we expect another RC before final or can you not say anything yet on this score?

Balders ;D

[fasteddy2020]

I use GData 2010 IS and have no issues running Prevx RC 3.0.4.195 with GData's WebGuard on and Prevx SafeOnline. There is no slowdowns for FF 3.5.3 or IE8. There is an initial pause when the programs load of about 2 seconds but after that there is none. I also have Returnil and Zemana running at the same time. I have everything set basically at default.

Edit: Removed Opera 10 for known compatibility issues.

[PrevxHelp]

-{ Quote: "Hi Joe

Build 195 still working exceptionally well with KIS 2010...no problems or glitches to report here.

Can we expect another RC before final or can you not say anything yet on this score?

Balders ;D" }-

Yes :) We still have a few builds coming over the next week or so :)

[PrevxHelp]

-{ Quote: "
Knowing that it works for you I tried one thing: Disabled a browser plugin 'Flash and Media Capture' (MetaProducts) ... and voila ... no problems anymore with web.de and SafeOnline at Maximum Security (http + https)! GREAT!

So my problems with IE8 seem to be solved, there is an incompatibility with that mentioned browser plugin I guess.

Thank you again for your report. Without that I would have never figured that out! :thumb:" }-

Excellent - glad to hear that this fixed it. I will see what we can do to reproduce the issue tomorrow to hopefully get a fixed version together over the weekend which may work better for you with the plugin enabled :)

Thank you for the testing!

[PrevxHelp]

-{ Quote: "precisely why i am reporting it. i have not had to disable P3 in order to realise CCleaners full effectiveness in the past. i have however disabled the Safeonline feature.

Mike" }-

ACE Registry Cleaner also has a similar issue. I haven't seen it directly with CCleaner but I suspect it is the same issue as ACE's which we will have corrected in the next build.

For now, you "should" be able to just click Stop Protection to get it to clean the system properly but let me know if this doesn't get around it :)

[PrevxHelp]

-{ Quote: "Right, it is a screen grabbing attack, but don't see a way of exempting certain applications. So if I need to make a screenie for Joe, easiest seems to turn off SafeOnline, do the capture, maybe turn it back on again. Note: But why is it blocked by the default rules on an http site?" }-

The default setting for http websites should be "Low" which wouldn't block it, but, if you had visited an https website within that browser session, we still secure the screen contents. Our reasoning for this is that even though the page may not be completely on screen still, it could have some data showing which may be private.

I'll double check through this logic, however, to ensure that everything is working properly and not unnecessarily blocking the screenshots.

Thanks! :)

[PrevxHelp]

-{ Quote: "Do you know Babylon - the language translation tool? Is there anyone who has the same problem? I can't get the program (version 8 ) to 'snapshot' (by OCR) from browser windows the words I want to translate, even when SafeOnline is OFF or at setting LOW (snapshot programs should work in this case, right?). - This is true for browsers (tested Firefox 3.5.3 and IE8 ), and btw if I stop Prevx it doesn't change a thing! - Otherwise Babylon works on my system as it should. For example: Babylon translates something from notepad - it works." }-

I'll add this to our testing list - I think this may be more of a fundamental level incompatibility but definitely one worth solving :) Thanks for the information!

[PrevxHelp]

-{ Quote: "SafeOnline now incompatible with Google Chrome. Sites come up protected from everything without asking, causing an "Oh Snap, unable to display" message until you turn it off. Occasionally a site gets through briefly, but pretty much unusable with Chrome.
As an aside, the "always on top" feature also interferes with the "always on top" feature of the taskbar." }-

Could you let me know what build of Chrome you're using? I've seem a couple screenshots with v4 in them but my copy is still v3. It may also be worth sending over a scan log if you have one handy to see if it is something that we can fix within our database :)

[PrevxHelp]

-{ Quote: "
In fact I will be very glad if you sort out all the existing problems there might be. You seem to be confident about that and of course I trust you in this and just wait for the final version." }-

We will not release a product that is unstable or that the community shows dislike for. It is definitely not our intention to bloat Prevx but we feel that the new functionality provides significant tangible benefits.

-{ Quote: "If I am not wrong this is only about threats that are not already detected at this moment by Prevx as malware? Because I believe PrevX is a great working product I feel safe it protects me from those nasty things through heuristic or whatever. - Is there really such a threat by malware that you don't recognize? And which are only blocked through that new SafeOnline function? Well .. I cannot know because I have no clue. ;)" }-

Prevx has strong detection but regardless of the antimalware product you use, threats will get through so we're looking to close down the gap further to block entire classes of threats with the new SafeOnline protection. This way, even if something was to slip past the first layer of Prevx, the layers provided by SafeOnline will block it immediately :)

-{ Quote: "Sorry ... can't let you guys watch my emails or let you remotely on my computer. I bought Prevx to prevent other people exactly from that .. you know? ;D" }-

Understandable ;D We use a service called LogMeIn which is a widely known remote access service that allows us to securely connect to your PC once when you allow us to (and when the connection is terminated, we can't connect back :)) but the information you've provided should set us going in the right direction - I will let you know if we do come across anything we cannot reproduce, however! :)

[PrevxHelp]

-{ Quote: "
-A general opinion about your new releases together with some questions you have not yet answered..." }-

To answer your questions:

-{ Quote: "- what the heck, have you implemented this new module to an excellent software? There are plenty of frewares that can do better and have a larger database than yours." }-

The SafeOnline module generically protects against unknown threats without a database so I'm unsure what you mean by "larger database" (surely a product that uses a database would have a much larger one than ours being that we don't have one :))

-{ Quote: "- Do you have a scheduled roadmap to change PrevX into a a FULL security Suite after adding a FW module in a near future?" }-

We are not currently moving into a security suite as we do not want to over bloat the functionality but I wouldn't rule it out ;)

-{ Quote: "forget that i also tested PX version .195 with Norton IS 2010. You can't deny that Norton "has a very LARGE market share worldwide", right?" }-

Sure, Norton in general does but their 2010 IS Beta does not.

-{ Quote: "As concerns German GData software, it is more or less widely used in Europe because every PC Magazine ranks it among the best (if not the best)" }-

Just because something is one of the best doesn't mean it is one of the most popular - it falls very low on the list sorted by popularity worldwide but we will be testing it and ensuring compatibility with it.

-{ Quote: "BUT... i CAN'T admit that :
-when i always begin my posts with "Hello:)", you prefer to write "To Heco/MatDE". When i end my post with "cheers" or "regards", you prefer to abruptly stop your post. An obvious lack in courtesy" }-

I'm not trying to start an unnecessary dispute but starting a post with "Hello:)" and including text in nearly every line which is outwardly and abruptly negative doesn't justify the initial friendliness :)

-{ Quote: "I don't want a private help. I prefer to respect the philosophy of Wilders and share your help with other members in this public forum..." }-

In many cases, viewing a problem remotely is the fastest and easiest way to solve it, which is why I offered remote assistance. Discussing an issue on a forum is not the same as being able to see/work on it in the first person.

-{ Quote: "Having said all that above.... now... what do you choose:
- inviting me to stop giving feedbacks that may hurt you?
- using a configuration that you could suggest to me in order to write "Great Job Joe"? KIDDING
I think I will choose the first option. Sorry!" }-

I'm very interested in all feedback but please know that we have to prioritize our development and we have a lot of areas to work on. The issues you've reported (ACE utilities/GData) will be fixed soon but it takes time to thoroughly research them, develop a fix, test the fix internally, and send it out.

As I've said, just because this build says it is a Release Candidate does not mean it is a "Release To Market" build - we have a number of areas to clean up still and a number of compatibility issues to solve. We definitely aren't going to release software which is unstable or bloatware so I wouldn't worry about it :)

[Habakuck]

-{ Quote: "adding a FW module in a near future? " }- O M G !

Please dont even think about that! :lurking:

More Features Ok. but plz do not built a "Suite" or "Total Care" :gack: product...

[TonyW]

-{ Quote: "Sure, Norton in general does but their 2010 IS Beta does not." }-Just a point: Norton IS 2010 is no longer in beta.

[Heco]

Indeed TonyW (hello :-))... more precisely, the official release was posted on September 8th (I was one of the testers all along the beta phase without any dispute despite my straightforwardness LOL).

Thanks Joe for your constructive and informative reply.

Cheers and goodbye,
Herve (an iron hand in a velvet glove! in your eye... LOL)

EDIT:
My new signature;D

[sded]

-{ Quote: "Could you let me know what build of Chrome you're using? I've seem a couple screenshots with v4 in them but my copy is still v3. It may also be worth sending over a scan log if you have one handy to see if it is something that we can fix within our database :)" }-
Chrome is 3.0.195.21. A quick check says this version is working OK again after an upgrade, although I am back to mostly using Opera.

[Romagnolo1973]

Hi Joe 4 possible bugs found on the Italian thread ;D
1) With Previx even with SafeOnline off people can't update FF 3.5.2 to new FF 3.5.3 (but could be even a problem with KIS I don't know) If you can control
2) With a browser open at the moment of prevx upgrade to new RC people say prevx crash, they think was better an allert in Prevx saying close your browse before upgrade (if possible)
3) On Opera 10 with Safeonline setting LOW everything ok but if setting Medium or more they have some problem on watching pics for exemple here
http://notizie.libero.it/
You can see this problem exactly on this post http://www.hwupgrade.it/forum/showpost.php?p=28934474&postcount=1060
Every problem on XP SP3
4) This I think is the most important: as you can see here http://www.hwupgrade.it/forum/showpost.php?p=28936112&postcount=1062 if Opera or IE8 try to acces a phishig or malicious site they present an allert windows to prevent it, but Prevx SafeOnline still remain green alias the url isn't in your DB, is possible add an option clicking on the prevx Safeonline logo for sending to you this url for your control and if is the case you add the url on your list? Or if not possible in the future (but I thinks is important making surf safe) how we can comunicate to you a dangerous site?

Thanks & sorry for my bad english

[rolarocka]

Start a scan (GUI visible) - disable Protection via tray icon -> Cant close the red alert window until the scan stops: (Win7)

[rolarocka]

Dont know if this is desired but after visiting a https website you get an error from Opera (set as default browser) when clicking on links from IM messages (in this case Miranda):

212373

edit: Disabling SafeOnline everything works without problems.

[Baldrick]

-{ Quote: "To answer your questions:



The SafeOnline module generically protects against unknown threats without a database so I'm unsure what you mean by "larger database" (surely a product that uses a database would have a much larger one than ours being that we don't have one :))



We are not currently moving into a security suite as we do not want to over bloat the functionality but I wouldn't rule it out ;)



Sure, Norton in general does but their 2010 IS Beta does not.



Just because something is one of the best doesn't mean it is one of the most popular - it falls very low on the list sorted by popularity worldwide but we will be testing it and ensuring compatibility with it.



I'm not trying to start an unnecessary dispute but starting a post with "Hello:)" and including text in nearly every line which is outwardly and abruptly negative doesn't justify the initial friendliness :)



In many cases, viewing a problem remotely is the fastest and easiest way to solve it, which is why I offered remote assistance. Discussing an issue on a forum is not the same as being able to see/work on it in the first person.



I'm very interested in all feedback but please know that we have to prioritize our development and we have a lot of areas to work on. The issues you've reported (ACE utilities/GData) will be fixed soon but it takes time to thoroughly research them, develop a fix, test the fix internally, and send it out.

As I've said, just because this build says it is a Release Candidate does not mean it is a "Release To Market" build - we have a number of areas to clean up still and a number of compatibility issues to solve. We definitely aren't going to release software which is unstable or bloatware so I wouldn't worry about it :)" }-
Very appropriate and balanced response...in the circumstances. ;)

[Baldrick]

-{ Quote: "Indeed TonyW (hello :-))... more precisely, the official release was posted on September 8th (I was one of the testers all along the beta phase without any dispute despite my straightforwardness LOL).

Thanks Joe for your constructive and informative reply.

Cheers and goodbye,
Herve (an iron hand in a velvet glove! in your eye... LOL)" }-
I would like to comment...but i won't! :-X

[Heco]

-{ Quote: "I would like to comment...but i won't! :-X" }-
Hello Baldrick :-)

« Messieurs les Anglais, tirez les premiers ! » (Fontenoy battle-1745) LOL

Regards,
Herve
THE END

[Baldrick]

-{ Quote: "Hello Baldrick :-)

« Messieurs les Anglais, tirez les premiers ! » (Fontenoy battle-1745) LOL

Regards,
Herve
THE END" }-
C’est précisément la raison pour laquelle j’ai dit ‘J’aimerais bien passer un commentaire…mais je ne le ferais pas' !

Cordialement
Baldrick
LA FIN

[simmikie]

-{ Quote: "ACE Registry Cleaner also has a similar issue. I haven't seen it directly with CCleaner but I suspect it is the same issue as ACE's which we will have corrected in the next build.

For now, you "should" be able to just click Stop Protection to get it to clean the system properly but let me know if this doesn't get around it :)" }-

hey Joe,

i disabled P3 RC 195 for 10 minutes, 1st with Opera 10 still running, while i realised i was not likely to get the results i wanted, i did it just to see...CCleaner did not scan Opera temp folder. i closed the browser, with P3 still disabled, i tried ATF-Cleaner as well as CCleaner and still neither looked at Opera temp files and ATF-Cleaner, did not remove files from FF 3.0.14 or Opera 10.

i will uninstall P3, reboot and check the cleaners effectiveness next.

EDIT: very strange. after a complete P3 uninstall and 2 reboots, neither ATF or CCleaners are removing Opera cache stuff as they once did.

i wonder Joe if the P3 registry script could in any way influence these scans?

Mike

[rolarocka]

Action center reports Prevx is off but its on :)

212393

edit: after a reboot everythings ok again

[ambient_88]

-{ Quote: "Action center reports Prevx is off but its on :)

212393

edit: after a reboot everythings ok again" }-
It's working fine for me. Prevx reports that it is ON.

[rolarocka]

It only happened to me this time as far as i can remember, and of course without a license (free Version).
But after a reboot its all OK again, but i just thought i report it here anyway. Its the beta forum.

[PrevxHelp]

-{ Quote: "It only happened to me this time as far as i can remember, and of course without a license (free Version).
But after a reboot its all OK again, but i just thought i report it here anyway. Its the beta forum." }-

Just to clarify - does the action center report it being off when you have a license in Prevx?

[PrevxHelp]

-{ Quote: "hey Joe,

i disabled P3 RC 195 for 10 minutes, 1st with Opera 10 still running, while i realised i was not likely to get the results i wanted, i did it just to see...CCleaner did not scan Opera temp folder. i closed the browser, with P3 still disabled, i tried ATF-Cleaner as well as CCleaner and still neither looked at Opera temp files and ATF-Cleaner, did not remove files from FF 3.0.14 or Opera 10.

i will uninstall P3, reboot and check the cleaners effectiveness next.

EDIT: very strange. after a complete P3 uninstall and 2 reboots, neither ATF or CCleaners are removing Opera cache stuff as they once did.

i wonder Joe if the P3 registry script could in any way influence these scans?

Mike" }-

Hmm... I don't think it would, but could you try running the command:

Start - Run:

cmd (enter)
sc query pxrts

and let me know what that says? It should read that the service isn't installed if Prevx is removed.

[rolarocka]

-{ Quote: "Just to clarify - does the action center report it being off when you have a license in Prevx?" }-
Yes it happened one time now. With the trial license you gave me.

[simmikie]

-{ Quote: "Hmm... I don't think it would, but could you try running the command:

Start - Run:

cmd (enter)
sc query pxrts

and let me know what that says? It should read that the service isn't installed if Prevx is removed." }-

hey Joe, i ran the command you requested i run, and here is the output:

"The specified service does not exist as an installed service."

odd. i have been running CCleaner for about 3 yrs...never any problems. i believe an uninstall of CC and reinstall is in order. i'll keep you posted.

Mike

[PrevxHelp]

-{ Quote: "hey Joe, i ran the command you requested i run, and here is the output:

"The specified service does not exist as an installed service."

odd. i have been running CCleaner for about 3 yrs...never any problems. i believe an uninstall of CC and reinstall is in order. i'll keep you posted.

Mike" }-

Sounds good, it is possible that Prevx has affected something within CCleaner which is persisting within itself. We have fixed an incompatibility between Prevx + CCleaner/Glary Utilities/ACE Registry Cleaner and although it doesn't appear to have lasting effects, I couldn't say that it wouldn't if they cache some results from OS calls (which we were blocking quite harshly before for security reasons :))

We've re-engineered some of our protection to have the same protection but not lock up ACE Registry Cleaner/other apps. (This fix, along with a lot of others will be available early next week in the next update :))

[simmikie]

-{ Quote: "Sounds good, it is possible that Prevx has affected something within CCleaner which is persisting within itself. We have fixed an incompatibility between Prevx + CCleaner/Glary Utilities/ACE Registry Cleaner and although it doesn't appear to have lasting effects, I couldn't say that it wouldn't if they cache some results from OS calls (which we were blocking quite harshly before for security reasons :))

We've re-engineered some of our protection to have the same protection but not lock up ACE Registry Cleaner/other apps. (This fix, along with a lot of others will be available early next week in the next update :))" }-

well it is indeed an odd issue. i uninstalled CCleaner with Revo uninstaller set to it's most aggressive registry clean-out setting, went online to CCleaners site, dled the latest/greatest, installed....Opera is back!

P3 is still off of the system. i am going to reinstall P3 .195 and see if that kills CC's Opera cache cleaning.

i'll be back.

Mike

[Romagnolo1973]

-{ Quote: "Hi Joe 4 possible bugs found on the Italian thread ;D
1) With Previx even with SafeOnline off people can't update FF 3.5.2 to new FF 3.5.3 (but could be even a problem with KIS I don't know) If you can control
2) With a browser open at the moment of prevx upgrade to new RC people say prevx crash, they think was better an allert in Prevx saying close your browse before upgrade (if possible)
3) On Opera 10 with Safeonline setting LOW everything ok but if setting Medium or more they have some problem on watching pics for exemple here
http://notizie.libero.it/
You can see this problem exactly on this post http://www.hwupgrade.it/forum/showpost.php?p=28934474&postcount=1060
Every problem on XP SP3
4) This I think is the most important: as you can see here http://www.hwupgrade.it/forum/showpost.php?p=28936112&postcount=1062 if Opera or IE8 try to acces a phishig or malicious site they present an allert windows to prevent it, but Prevx SafeOnline still remain green alias the url isn't in your DB, is possible add an option clicking on the prevx Safeonline logo for sending to you this url for your control and if is the case you add the url on your list? Or if not possible in the future (but I thinks is important making surf safe) how we can comunicate to you a dangerous site?

Thanks & sorry for my bad english" }-

UP ;D
We also discover other problems
5) with safe online setting on, people can't download file using MEGAMANAGER, MEGALINK, TUCAN (I don't use it so i don't know exactly but I think ara download managers)
6) paste and copy from a webpage to Office is not possible
7) a warning is not undestandable, a part is not visible, you can see this strange screen here http://www.hwupgrade.it/forum/showpost.php?p=28960865&postcount=1095
8.) a malare was detected on scan but not on realtime on Prevx RC, trying on prevx standard it is catched on realtime imediatly ... for that we sand the sample to eraser

Sorry, don't maledict us but the guilty is eraser that let us italian acces to the beta ;D ;D It's a joke... To tell the truth i know you apreciate our effort:thumb:

[PrevxHelp]

Hi Romangnolo1973 - sorry about that, I apparently missed your previous post!

-{ Quote: "1) With Previx even with SafeOnline off people can't update FF 3.5.2 to new FF 3.5.3 (but could be even a problem with KIS I don't know) If you can control" }-

I'll test through this - it could very well be Prevx blocking the upgrade :)

-{ Quote: "2) With a browser open at the moment of prevx upgrade to new RC people say prevx crash, they think was better an allert in Prevx saying close your browse before upgrade (if possible)" }-

We'll be making the upgrade process much easier in the next version but we do strongly recommend closing/restarting your browser when upgrading.

-{ Quote: "3) On Opera 10 with Safeonline setting LOW everything ok but if setting Medium or more they have some problem on watching pics for exemple here
http://notizie.libero.it/
You can see this problem exactly on this post http://www.hwupgrade.it/forum/showpo...postcount=1060" }-

This should be fixed in the next build due out early next week :)

-{ Quote: "4) This I think is the most important: as you can see here http://www.hwupgrade.it/forum/showpo...postcount=1062 if Opera or IE8 try to acces a phishig or malicious site they present an allert windows to prevent it, but Prevx SafeOnline still remain green alias the url isn't in your DB, is possible add an option clicking on the prevx Safeonline logo for sending to you this url for your control and if is the case you add the url on your list? Or if not possible in the future (but I thinks is important making surf safe) how we can comunicate to you a dangerous site?" }-

All of our phishing URL analysis is not fully turned on yet but will be before the final release. I agree that a "Report this website" will be a very good addition :thumb:

-{ Quote: "5) with safe online setting on, people can't download file using MEGAMANAGER, MEGALINK, TUCAN (I don't use it so i don't know exactly but I think ara download managers) " }-

I'll add these to our list of "programs to test against" and will report back with how we progress in testing.

-{ Quote: "6) paste and copy from a webpage to Office is not possible" }-

This is a known issue which will be resolved in the next version. If it isn't, could you please have one (or more) of the users send us a scan log by clicking Tools > Save Scan Results and email it to report@prevxresearch.com?

-{ Quote: "7) a warning is not undestandable, a part is not visible, you can see this strange screen here http://www.hwupgrade.it/forum/showpost.php?p=28960865&postcount=1095" }-

I suspect this is a redraw issue but will investigate if it is an actual software issue at hand :)

-{ Quote: "8.) a malare was detected on scan but not on realtime on Prevx RC, trying on prevx standard it is catched on realtime imediatly ... for that we sand the sample to eraser" }-

This may have been an incompatibility with Comodo which is now corrected but let me know if it occurs in the future.

-{ Quote: "To tell the truth i know you apreciate our effort:thumb:" }-

I definitely do ;D We're very interested in all input! Thank you for the testing and I'll make sure you're all aware of the next release coming out next week which should fix a number of the issues you've reported :)

[Romagnolo1973]

Thanks Joe, next release will be fantastic, we know that
and don't worry I report to you with my spahetti english every problem, incompatibility we found

[Romagnolo1973]

Joe, just to help you better on replicate the issue, people explain this:


5) with safe online setting on, people can't download file using MEGAMANAGER, MEGALINK, TUCAN (I don't use it so i don't know exactly but I think ara download managers)

I'll add these to our list of "programs to test against" and will report back with how we progress in testing.

-------------------------------
They say to me that if you try paste a rapidshare url on this various download manager with SafeOnline On you can dowload the file
If you stop SafeOnline you can download it but if you turn it on while downloading, the download stopped





8.) a malare was detected on scan but not on realtime on Prevx RC, trying on prevx standard it is catched on realtime imediatly ... for that we sand the sample to eraser

This may have been an incompatibility with Comodo which is now corrected but let me know if it occurs in the future.
-----------------------------------

Glad to see "my" Comodo Cis is ok, but the problem is on PC Tools Internet Security, more precisally with Prevx installed, PCTools IS installer make appearing a worning telling you Prevx is not compatible but to tell the truth Previx works well, the only problem on PrevxRC is catching malwer in realtime if it is on desktop (in other location it is catched). With older prevx everithig is ok even on the desktop realtime work

I hope this explaination can help you better

[PrevxHelp]

Hello all,
We've released a new build, 3.0.4.200, and have now moved discussions over to: http://www.wilderssecurity.com/showthread.php?t=253911

Thank you again for all of the testing! We've fixed a vast majority of the known issues in this build so if you have had problems, we highly recommend trying this build again as it will most likely fix them :)