Intermittent Update Failures

[Arsynic]

Multiple times per week I have to clear the update cache manually and download a fresh version of the update file in ERAC. Why is this happening? How can I prevent the updates from becoming corrupted?

[Rmuffler]

Hello Arsynic,

What type of internet connection do you have and can you please provide more information to troubleshoot the issue?

Thank you,
Richard

[bradtech]

-{ Quote: "Multiple times per week I have to clear the update cache manually and download a fresh version of the update file in ERAC. Why is this happening? How can I prevent the updates from becoming corrupted?" }-

I have the same problem.. The only way I have been able to resolve this issue is set a scheduled task to restart the updater service every hour.. I gave up on the Remote Administrator Console Updater, and setup a NOD32 V4 update mirror from a client on a server.. Sad thing is, I see now why I was getting download interrupts... The update process was begging out at 100% CPU usage, and all my users were going to a download interrupt stage.. I have a batch file that runs every hour, and restarts the service automatically... Ever since then ZERO problems...

[Arsynic]

-{ Quote: "Hello Arsynic,

What type of internet connection do you have and can you please provide more information to troubleshoot the issue?

Thank you,
Richard" }-
We have a 3.0 Mb T1. I have over 40 clients now connected to the update server. For a few days or hours the clients download the updates from the server fine, then all of a sudden the update module fails. The only thing that fixes it is manually clearing the cache on the update server (Tools --> Server Options --> Update) and then re-downloading the update file(s). So I'm assuming that the update cache is becoming corrupted.

Here are some details about my ERAS server:

Windows 2008 SP1
VMWare Virtual Platform
1024 MB of memory
40 GB HDD
1Gbit NIC

[Rmuffler]

Hello Arsynic,

Try changing the update interval from every hour to every 3 hours and see if that makes the difference. If not, setting up a client as a mirror as bradtech has done will work.

Thank you,
Richard

[bradtech]

-{ Quote: "We have a 3.0 Mb T1. I have over 40 clients now connected to the update server. For a few days or hours the clients download the updates from the server fine, then all of a sudden the update module fails. The only thing that fixes it is manually clearing the cache on the update server (Tools --> Server Options --> Update) and then re-downloading the update file(s). So I'm assuming that the update cache is becoming corrupted.

Here are some details about my ERAS server:

Windows 2008 SP1
VMWare Virtual Platform
1024 MB of memory
40 GB HDD
1Gbit NIC" }-


Create an update mirror through the NOD32 Client on a server, if you do it on the same server as the Remote Administrator be sure to disable the Remote Administrator update client built in. Create a scheduled task to run every hour to stop/start the eHTTPSrv process automatically.

Take the contents from below

@echo off
REM - File: ehttpsrv.bat
REM - Description: Restart's ESET NOD32s eHTTP Service in 4.0
REM - Author: Brad **********
echo Restarting NOD32 Update Mirror...
echo ======================================================
net stop "eHttpSrv"
net start "eHttpSrv"
echo ======================================================
echo NOD32 Update Mirror has Started Downloads resumed


Save this as a local batch file, and schedule a task to every hour or so..