Error on free version.

[lloydpb]

Before buying the backup for use at home I downloaded the free version. It will not complete the backup and I get the error:-

Error source: Hard disk manager
Error code: 0x1200e

Can anyone help with this please,
I am running XP Home SP3
Thanks
Lloyd.

[Caos]

Review your hd. Perform surface test.

-{ Quote: "Paragon Knowledge Base System Last Edit: 23.06.2008
ID 4879: Internal Error During Hot Backup

Q: I tried to backup/copy my hard disk and received error message 'Internal error during Hot Backup'. I have perfomed the same task on identical systems with no errors as well as on systems similar to mine. What's wrong?

A: You need to check the HDD surface for bad blocks using its manufacturer's utilities. Please note that neither chkdsk nor scandisk are able to fix hardware errors, so you should check your hard disk using exactly its manufacturer's utilities. Find tools for disk check here: HDD check tools list " }-

-{ Quote: "Q: How to perform surface test using software of Paragon?

A: Please do the following:

1. Run Paragon software product.
2. Browse in menu to General/Settings. On the first page find 'Surface test' and change 'None' to 'Normal'.
3. Click 'Ok'.
4. Rightclick on partition/free space block and choose option 'Retest surface'.
5. Click 'Apply'. If it is your system partition, you'll be forced to perform it in Bluescreen mode (under Win NT/2000/XP).

CHKDSK utility often misses unreliable disk sectors. That is why we don't recommend you to rely on its results. The same is about Windows tool from 'Properties' of disk volume.

Also you can check the surface of your HDD with its vendor's original utility.

We have collected a number of links and names of utilities to HDD vendors web sites where one can find a diagnostic tool.

Drive Fitness Test (IBM/Hitachi)

DLG Diagnostic (Western Digital)

SeaTools (Seagate/Maxtor/Quantum)

Diagnostic Tool (Fujitsu)

SUTIL (Samsung)

HUTIL (Samsung)

ExelStor tools " }-