Prevx causing USB device error

[Biscuit]

Got this today from the new Prevx when I tried to safely remove my USB drive:

The application \Device\HarddiskVolume1\Program Files\Prevx\prevx.exe with process id 396 stopped the removal or ejection for the device USB\VID_0781&PID_5408\0000060409092753.

In what may or may not be also relevant, I am unable to print to any USB printer.

[PrevxHelp]

Could you let me know if you installed Prevx from that USB stick or if you had run any new programs from that USB stick within that Windows session?

Thanks! :)

[Biscuit]

Hi

I used the stick only to download & save a fresh copy of prevxfree.exe direct onto the stick from the Prevx website.

I can also confirm that it was definitely the latest version of Prevx that broke my printing capability. I have uninstalled Prevx, rebooted, reg clean with JV16 (although Prevx left nothing) & the printing works perfectly.

[Biscuit]

Bumping this thread as it's a serious issue.

[PrevxHelp]

-{ Quote: "Bumping this thread as it's a serious issue." }-

I think the best solution at this point will be to install the live version of Prevx from http://info.prevx.com/downloadcsi.asp which has been unchanged in > 4 months and should not contain this issue. We're still working through a number of changes in the .183 build which will improve stability all around and may fix these USB/printer issues by-proxy but if not we will investigate them closer.

[Biscuit]

I had the old version before it updated itself. Shirley if I download the previous version it will update & I'll get all the hassle (Nod32 & printing) again?

[PrevxHelp]

-{ Quote: "I had the old version before it updated itself. Shirley if I download the previous version it will update & I'll get all the hassle (Nod32 & printing) again?" }-

The .183 build is not available for update from the live build. If you uninstall .183 and then download .65 from http://info.prevx.com/downloadcsi.asp it will not automatically update back to .183.

Let me know if your experience is any different :)

[Biscuit]

-{ Quote: "The .183 build is not available for update from the live build. If you uninstall .183 and then download .65 from http://info.prevx.com/downloadcsi.asp it will not automatically update back to .183.

Let me know if your experience is any different :)" }-

Joe, but that's what mine did. I had .65 & it auto updated to the beta. The other computers on my network have not done so.

[Triple Helix]

-{ Quote: "Joe, but that's what mine did. I had .65 & it auto updated to the beta. The other computers on my network have not done so." }-

So you must of had the Beta version of .65 still installed like I did and it did auto Update to the new Beta .183

But for me to get the new Browser Protection to function I had to Uninstall and reinstall .183

HTH,

TH

[Biscuit]

I don't run Beta's on my main pc, but I'll download & install Prevx3 from the website.

Cue the Prevx licence issues due to the reinstall! ::)

[PrevxHelp]

-{ Quote: "I don't run Beta's on my main pc, but I'll download & install Prevx3 from the website.

Cue the Prevx licence issues due to the reinstall! ::)" }-

There should not be any license issue from reinstallation - the only time there may be a licensing issue is when the PC is reformatted which resets our Windows-installation-based identifier, but we are working on implementing a complementary system which will alleviate/simplify this process.

[Biscuit]

Yup, reinstalled with no issues!