Norton Removal Tool showing expired

[Biscuit]

Finding a problem today with the removal tool, so downloaded the latest version 2009.0.5.40. However it still shows as expired. This has happened on 2 computers today - system time etc is correct,=.

Anyone else got this?

[RyanMeray]

Happened today for me as well, same version. Looks to me like Symantec set the expiration date on their removal tool and has neglected, like the awful, rancid, pathetic company they are, to update their tool on the site to a newer, non-expired version.

#Symantec #fail

[Biscuit]

-{ Quote: "awful, rancid, pathetic company they are
" }-

HAH! Took the words out of my mouth!

[RyanMeray]

I'm not sure who I hate more: the horrific wankers who make malware, or the complete morons who make Norton and McAfee.

Given a choice to beat the pulp out of either person, I'd have a really hard time making up my mind.

[ranjur]

Same here guys. I've tried setting my time back and forward to try and circumvent this, and no luck. I'm watching their Removal Tool page, to see if they update the date modified. If anyone has a solution, post! I will do the same.

[gery]

i can not even install Nortons now >:( >:( >:( :thumbd:

[ranjur]

-{ Quote: "i can not even install Nortons now >:( >:( >:( :thumbd:" }-
Ding dong the witch is dead, the witch is dead, the witch is dead!

[gery]

-{ Quote: "Ding dong the witch is dead, the witch is dead, the witch is dead!" }-
amen :'( :'( :'(

[Page42]

-{ Quote: "
awful, rancid, pathetic company they are" }-
-{ Quote: "HAH! Took the words out of my mouth!" }-
No way! Took the words out of MY mouth! :)
For all the wonderful folks who naively think that Symantec has changed its ways...

[lindhold]

yea I'm getting the same thing, any help would greatly appreciated

[sarad]

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&ssfromlink=true&sprt_cid=1a13409b-29db-4397-a286-9dec49f8e252&seg=hho&ct=us&lg=en&docurl=20080828154508EN

[Biscuit]

-{ Quote: "http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&ssfromlink=true&sprt_cid=1a13409b-29db-4397-a286-9dec49f8e252&seg=hho&ct=us&lg=en&docurl=20080828154508EN" }-

The link goes to the same version that I have already downloaded. I tried anyway & got the same result - expired.

[sarad]

Works for me. Have you uninstalled the old version?

[Biscuit]

Isn't it just a tool - it doesn't actually install anything? There's nothing to remove?

[sarad]

Sorry, I was running the old version when I tried to installed the new. It told me to exit the old it before installing.

[sarad]

http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=70171

[Tarq57]

Running good as new here. Downloaded from MajorGeeks (http://majorgeeks.com/Norton_Removal_Tool_SymNRT_d4749.html)

[Biscuit]

Neither of the above links get a non-expired program. They are both downloading 2009.0.5.40 & are both expired.

Just a thought, does the removal tool phone home? :doubt:

[Tarq57]

It does appear to phone home. It asked my firewall for permission to connect as soon as it was extracted and started to run. (Allowed, of course.) Following the "removal" (I don't use Norton, and haven't since it was removed over two years ago) it opened the Symantec site offering info on re-installing the Norton product.
And at no stage did anything say it was out of date, although I have seen that before. Another computer, a different version of the tool.

I now wonder whether a previous use of the tool might have left some remnants in your registry. Do you need a tool to remove the tool? (Joking.)

To answer an earlier question, the tool does not need uninstalling. It is a self-extracting executable, and deletion should remove it.
It does leave a log folder behind in documents and settings. It created a small number of reg entries also. Nothing sinister.

[Tarq57]

PS, interestingly, PeerGuardian appears to block the tool connecting to the Symantec site.

[smage]

Maybe Symantec was so busy bashing free AVs that it forgot about its own product.

[Durad]

I had the same problem on one machine and bios date or year was incorrect.

[Biscuit]

Still not working yesterday afternoon for a customer's pc infected by Norton.

[1boss1]

It's funny, the Norton Removal Tool is easier to find than the actual Norton product.

I own a valid license for NIS09, had to reformat and do you think i could find the download. Here i am with zero protection, Norton has me doing dozens of Google queries and eventually looking for the exe to download from third party sites like FileHippo/Brothersoft to get some protection.

Wasn't impressed.

[eBBox]

Man U better pratice ;) Took me 5 secs to find :S

I entered "symantec.com" clicked "for home" clicked "downloads" and thats it!

you can try here too ;) http://www.symantecstore.com/dr/sat2/ec_main.entry25?page=1582AIndexPage&client=Symantec&sid=37771&cid=273172&CUR=840&DSP=&PGRP=0&ABCODE=&CACHE_ID=273172

[1boss1]

-{ Quote: "Man U better pratice ;) Took me 5 secs to find :S

I entered "symantec.com" clicked "for home" clicked "downloads" and thats it!

you can try here too ;) http://www.symantecstore.com/dr/sat2/ec_main.entry25?page=1582AIndexPage&client=Symantec&sid=37771&cid=273172&CUR=840&DSP=&PGRP=0&ABCODE=&CACHE_ID=273172" }-

I must be getting a different site than you, when i type that and click downloads i go here: http://www.symantec.com/downloads/index.jsp

All links i can find shunt me off to digital river, or some form requiring a hundred credentials i didn't have on hand because my system was tanked like here (https://shop.symantecstore.com/servlet/ControllerServlet?Action=DisplayOrderStatusPage&Env=BASE&Locale=en_US&SiteID=symnahho&ThemeID=106300), here (http://www.symantec.com/norton/theme.jsp?themeid=trialware_nis2009&depthpath=0&header=0&inid=us_hho_downloads_nistrial), here (http://shop.symantecstore.com/store/symnahho/en_US/DisplayUpgradePage/ThemeID.106300/pgm.5067200) and the list goes on. Caught in a massive loop of signups, same with normal searches like "Download Norton 2009" i just get sales pitches like this (http://www.symantec.com/norton/new/welcome/index.jsp).

Not great when you have XP with no service packs, IE6, no flash installed, no graphics drivers so it looks messed up anyhow and all you want is to get the machine protected.

[JRosenfeld]

-{ Quote: "I must be getting a different site than you, when i type that and click downloads i go here: http://www.symantec.com/downloads/index.jsp

All links i can find shunt me off to digital river, or some form requiring a hundred credentials i didn't have on hand because my system was tanked like here (https://shop.symantecstore.com/servlet/ControllerServlet?Action=DisplayOrderStatusPage&Env=BASE&Locale=en_US&SiteID=symnahho&ThemeID=106300), here (http://www.symantec.com/norton/theme.jsp?themeid=trialware_nis2009&depthpath=0&header=0&inid=us_hho_downloads_nistrial), here (http://shop.symantecstore.com/store/symnahho/en_US/DisplayUpgradePage/ThemeID.106300/pgm.5067200) and the list goes on. Caught in a massive loop of signups, same with normal searches like "Download Norton 2009" i just get sales pitches like this (http://www.symantec.com/norton/new/welcome/index.jsp).

Not great when you have XP with no service packs, IE6, no flash installed, no graphics drivers so it looks messed up anyhow and all you want is to get the machine protected." }-

Starting with your link http://www.symantec.com/downloads/index.jsp

Click on Free tools in the left column. It goes to
http://www.symantec.com/norton/theme4.jsp?themeid=free_tools_trials2

Scroll down to the section Norton Tools, where the removal tool is at the top of the list, and click on Learn more next to it.
That leads to
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039?OpenDocument&seg=hm&lg=en&ct=us
where you can select the Norton product you have, which will lead you to the correct removal tool.

[1boss1]

-{ Quote: "Starting with your link http://www.symantec.com/downloads/index.jsp

Click on Free tools in the left column. It goes to
http://www.symantec.com/norton/theme4.jsp?themeid=free_tools_trials2

Scroll down to the section Norton Tools, where the removal tool is at the top of the list, and click on Learn more next to it.
That leads to
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039?OpenDocument&seg=hm&lg=en&ct=us
where you can select the Norton product you have, which will lead you to the correct removal tool." }-

Thanks but i was looking to "install" Norton and not remove it. I own Norton, and had to reformat and had an unprotected XP with no service packs.

Going to your second link http://www.symantec.com/norton/theme4.jsp?themeid=free_tools_trials2

Instead of clicking the removal tool, click "try" NIS09 instead and try to download it you get shunted to DigitalRiver to buy and no download. Funny thing is if you Google things like "NIS09 download" you get 2 totally unrelated Norton forum posts but 8 Torrents where you can download it fine.

When a paying customer struggles to download the product they paid for to protect their system, but can find a download link at 100's of torrents on every related Google search there's problems. All Norton kept doing was pushing me to sales pages wanting my credit card.

[Biscuit]

*cough* Do we allow links to Malware? ;)

[Biscuit]

There is a new version 2009.0.5.41 of the Norton removal tool which now works.

http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039?OpenDocument