View Full Version : Incorrect # of licenses
suicidekings
August 1st, 2009, 04:00 PM
I just purchased and installed ESS 4 last night. Registration went w/o a hitch, however when I received my ESS purchase information email with user name and password, I noticed that number of licenses is 1, when I clearly bought the 3 license version. I haven't installed on any other machines besides this one. Should I contact ESS or try to install on another machine?
agoretsky
August 2nd, 2009, 11:15 PM
Hello,
Did you purchase directly from ESET's US office? If so, I would suggest calling the customer service department in the morning to check the size of the license. You can reach the office toll-free at +1 (866) 343-3738.
Regards,
Aryeh Goretsky
suicidekings
August 4th, 2009, 02:07 AM
Thanks for the reply
I received an email from customer care today stating they were sorry for the confusion but they confirmed that I have 3 licenses.
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