PrevX Version 3 - does not install

[morpheus2009]

Hi

I was running Prevx with Norton 360

I removed Norton 360 and Prevx no lnoger worked, so I removed prev by control panel and the uninstaller, checked the registry that it was in deed gone and reinstalled.

I get the same message every time i.e.

-{ Quote: "
Prevx Computer Security Investigator has encountered a problem and needs to close. We are sorry for the inconveniance" }-

This is the log

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="pxinstall375.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="pxinstall375.exe" SIZE="4368952" CHECKSUM="0x4A2E67DF" BIN_FILE_VERSION="3.0.1.65" BIN_PRODUCT_VERSION="3.0.1.65" PRODUCT_VERSION="3.0.1.65" FILE_DESCRIPTION="Prevx Computer Security Investigator" COMPANY_NAME="Prevx" PRODUCT_NAME="Prevx" FILE_VERSION="3.0.1.65" ORIGINAL_FILENAME="Prevx.exe" LEGAL_COPYRIGHT="Prevx" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x42D1E4" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.0.1.65" UPTO_BIN_PRODUCT_VERSION="3.0.1.65" LINK_DATE="04/29/2009 00:05:53" UPTO_LINK_DATE="04/29/2009 00:05:53" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="pxinstall703.exe" SIZE="4368952" CHECKSUM="0x4A2E67DF" BIN_FILE_VERSION="3.0.1.65" BIN_PRODUCT_VERSION="3.0.1.65" PRODUCT_VERSION="3.0.1.65" FILE_DESCRIPTION="Prevx Computer Security Investigator" COMPANY_NAME="Prevx" PRODUCT_NAME="Prevx" FILE_VERSION="3.0.1.65" ORIGINAL_FILENAME="Prevx.exe" LEGAL_COPYRIGHT="Prevx" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x42D1E4" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.0.1.65" UPTO_BIN_PRODUCT_VERSION="3.0.1.65" LINK_DATE="04/29/2009 00:05:53" UPTO_LINK_DATE="04/29/2009 00:05:53" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="984576" CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119" BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.3119 (xpsp_sp2_gdr.070416-1301)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3119" UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007 15:52:53" UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>

any ideas?

Thanks

[PrevxHelp]

Hello,
Welcome to the forums! :) Could you try running our specialized removal tool from: http://info.prevx.com/download.asp?grab=csiuninstalltool to double check every piece is removed? I'm surprised to see the installation crashing but there may be an issue with a left-over component.

After running this tool, try rebooting your system to see if you can then install properly. If not, let us know and we'll investigate it further :)

[morpheus2009]

Thanks.

I tried as suggested with the removal tool and all went well. Prevx is now installed again :)

[trjam]

very good, and you have the best protection currently on the market. You can now dump Norton.

[Page42]

-{ Quote: "very good, and you have the best protection currently on the market. You can now dump Norton." }-
From what I have been reading (http://www.wilderssecurity.com/showthread.php?t=248981) in these forums, Symantec already signed him up for another year. ;)