SuperAntispyware 99% CPU usage on loading

[ghodgson]

Hi,
I have been a satisfied user of SAS (free) for over a year now and for the last couple of months or so when I am simply loading or updating the prog everything hangs/freezes. I can just about open task manager which says SAS is sucking up 99% CPU usage and upto 145 MB RAM. Obviously I cannot 'take' a screenshot as nothing will work for a few minutes until it has finished loading or updating, when CPU usage and Ram goes back to near normal. Curiously when scanning it seems fine and doesn't hog resources.
Has anybody else noticed this problem ??
Is it my system, possible conflict ?

Sysytem- Windows XP, 2GB RAM,

Thanks for any suggestions.

Gordon

[disinter1]

I'm not too sure if I have the same problem, but SAS Pro is always last to load on my computer and it's not due to first chance prevention, oh well I hope they improve on this problem.

[prairie dog]

running xp sp3 1GB of Ram and haven't noticed anything.

[bollity]

not only this
it slows down the system as it running and updating also suspending other running programs

[prairie dog]

disregard my last post. Just checked during an update and mine was running at about 99% as well during the update. ???

[JerryM]

I have found that when SAS Pro first opens it ties up my system for a couple of minutes. I am unable to open a browser. In a couple of minutes all is well.
As a result I do not set it to open when Windows starts.

This is the case with both computers with security as shown in my signature.

Regards,
Jerry

[prairie dog]

I have posted on their forum to see what they have to say

[JerryM]

-{ Quote: "I have posted on their forum to see what they have to say" }-

Good, as it seems to be a problem that is more prevalent than I thought.
Thanks.

Regards,
Jerry

[lodore]

I have that problem as well.
on my pc it only uses 25percent (one core) of my quad core so no slowdowns.
but on my parents computer it uses all the cpu for awhile and i cant use it until it finishes.

[prairie dog]

all i received from SAS support was a direction to this thread on their forum http://forums.superantispyware.com/viewtopic.php?f=2&t=3041&p=15648

[JerryM]

-{ Quote: "all i received from SAS support was a direction to this thread on their forum http://forums.superantispyware.com/viewtopic.php?f=2&t=3041&p=15648" }-

A great help, wasn't it? They used to do much better.
Thanks for trying.

The problem is on both my computers and the browser does not make a difference.

Regards,
Jerry

[prairie dog]

-{ Quote: "A great help, wasn't it? They used to do much better.
Thanks for trying.

The problem is on both my computers and the browser does not make a difference.

Regards,
Jerry" }-

Your right. They used to have much better support :doubt: . I'll see if I can find anything else out.

[prairie dog]

here's the thread I started at the SAS forum. Feel free to jump in http://forums.superantispyware.com/viewtopic.php?f=2&t=3177

[renegade08]

I have the same problem.
The issue started from some time ago, but i don't remember with what build release.
I don't run anything besides SAS, just SAS update and it consumes more than 150 MB of memory, and it freezes my PC for several minutes.
Also starting the SAS is slower than usual and sluggish.

Seems to me that SAS has big problem to solve.

[Dark_Hanzo]

SAS pro is updating and running without any problems on my vista. It updated just fine few minutes ago.

[ghodgson]

Hi Guys,
Thanks for your replies and input,-- it looks like a lot of people are having this same problem with SAS (so thankfully I have no need to worry that it is my PC playing up.)
Thanks also to Prairie dog for posting this problem on their forum although I see there are no plans to do anything about it.
SAS seems to hog resources for a lot of people, making things impossible until it finishes what it is doing.
Opening/closing browsers (as was suggested on their forum) has no effect whatsoever.
Incidentally I did uninstall SAS and then did a clean install, but it is just the same,-- a resource hog !

I suppose we are going to have to live with it or find something else which behaves more moderately.

Thanks guys.

Gordon

[Meriadoc]

pmed ya Nick

[lightning slinger]

Hi guys,

This problem also affects the older versions of SAS.

I run v.4.24.1004 on 98SE as the later versions run very poorly on 98SE. This old version used to open within 5 seconds and now is taking just under 30 seconds to open and it also consumes 99% CPU on opening.

However I cannot comment if this is significantly worse than previously as I have never had cause to check it before.

So the problem is certainly not version orientated.

HTH

[TerryWood]

Hi All

The same CPU problem here plus looooong boot up time for SAS plus it takes ages to download updates.

Terry

ps posted in SAS forum in the thread started from Wilders

[JRViejo]

I'm also experiencing 99% CPU peaks during opening and updating SAS, to the point that my fans are kicking in while updating, so I ran a little experiment.
Rig: Win XP SP2, Intel Celeron 2.93 GHz CPU, 2 GB RAM. Using Task Manager, I opened SAS:

210528

As you can see above, it took 29 seconds of total CPU time to open the program. So, I checked it against MBAM:

210529

MBAM only took 6 seconds of total CPU time to open (also spiking to 99% CPU during opening), yet notice that MBAM is running higher Memory Usage, Peak Memory Usage, User & GDI Objects, but less Handles than SAS.

I did update MBAM (Database version 2461) but since my SAS is up-to-date, I will try the experiment again, once I see a new SAS update.

[JRViejo]

Taking advantage of today's SAS update, I ran a second comparison test. Rig: Win XP SP2, Intel Celeron 2.93 GHz CPU, 2 GB RAM. Running Task Manager, I opened SAS:

210559

Again, it took 29 seconds of total CPU time to open the program, while noticing 88% to 99% CPU fluctuations. I checked it against MBAM:

210560

MBAM again took 6 seconds of total CPU time to open (also spiking to 99% CPU during opening, like SAS).

I updated SAS (Definition Database Core 4004 Trace 1944 --> 3578KB & 159KB respectively according to the SAS Definitions (http://www.superantispyware.com/definitions.html) page) and after it was done, this is the result:

210561

It took one minute, 18 seconds to update SAS, with 98 to 99 % CPU steady usage and PC fans blasting away during the last 20 seconds! Notice how Mem usage has really gone up, after updating.

I updated MBAM (Database version 2464 --> 2472KB, according to its download window) and this is the result:

210562

It took 7 seconds to update MBAM and while it also spiked to 99% CPU, no fans were triggered. Mem usage also went up slightly, but not as severe as SAS.

While it could be deemed unfair to compare SAS to MBAM, they both compete for the same market and there is definitely something going on with SAS and its CPU usage lately.

[ghodgson]

Thanks JRViejo, it confirms what I have been experiencing.
SAS is becoming a pain to update and the bottom line is- do I stick with SAS or dump it for something else. If SAS's scanning wasn't so good it would be easy to go to something else, ...................decisions decisions.

Regards Gordon

[Atomic_Ed]

-{ Quote: "I have found that when SAS Pro first opens it ties up my system for a couple of minutes. I am unable to open a browser. In a couple of minutes all is well.
As a result I do not set it to open when Windows starts.

This is the case with both computers with security as shown in my signature.

Regards,
Jerry" }-

I have the exact same behaviour on my machine as well.

[JRViejo]

-{ Quote: "Thanks JRViejo, it confirms what I have been experiencing.
SAS is becoming a pain to update and the bottom line is- do I stick with SAS or dump it for something else. If SAS's scanning wasn't so good it would be easy to go to something else, ...................decisions decisions.

Regards Gordon" }-
Gordon, you're welcome! I do believe SAS is a keeper, yet based on the present situation, I've been updating and scanning with SAS only once a month, instead of weekly. Today, we have an answer from SAS to this thread: 99% CPU Usage (http://forums.superantispyware.com/viewtopic.php?f=2&t=3177):
-{ Quote: "The updates process the definitions after they are downloaded. So you will see the CPU rise, as you would with any program that uses the CPU. We will be providing the option to "background process" those updates so you won't see the CPU used as much, but it really does not slow down the actual use of the computer during that time as Windows will split up the processor - especially on the dual and quad core systems - the updates only operate in a single CPU." }-
Perhaps this means that SAS was tweaked for higher core PCs and those of us running single cores are SOL. Maybe an expert on cores can chime in.

[Ade 1]

Ok. I've always used SAS Free as an on demand scanner but bought I license at discount about a month ago. However, I experienced the same as everyone else here. I had it enabled to start with Windows but noticed instantly my PC freezing whilst SAS checked for a new program version and also for updates so I disabled it starting up with Windows and have gone back to using it as just an on demand scanner.

This is on a rig running Vista x64, an i7 quad core at 3.2ghz with 12gb of ram and it still affected it.

[prairie dog]

"superantispy" commented on the thread today. I believe he is the founder.

http://forums.superantispyware.com/viewtopic.php?f=2&t=3177

[bollity]

SAS is going the wrong way.

[StevieO]

My experience is entirely different.

I hadn't updated SAS for several weeks, so i just did. For the first 20-30 Secs CPU fluctuated between 1-20% then rose to a peak of 57% for about 10 Secs then fell to 1%.

After the Defs update i got notice of a product update, did that and noticed no significant loading. Havn't rebooted yet.

This is on a fairly Ave Vista PC. 1.6 Celeron dual core with 1Gb RAM !

[Meriadoc]

Well I installed SAS to check on the malware I have sent Nick through the SUPERSampleSubmit tool. The system would take quite awhile to boot up and I was unable to scan the machine as it just blue screens after a few seconds.

[JRViejo]

-{ Quote: "superantispy" commented on the thread today. I believe he is the founder." }-
prairie dog, thanks for the heads-up. This is the latest comment and by the tone of it, there is no urgency to find the issue:
-{ Quote: "It could be other security products doing real-time scanning of our def file (which is large) that is causing the slow down, we have seen that before. As far as "other problems" there is really nothing else using the CPU can do except slow things down.
" }-
OK, I decided to take the challenge. I opened SAS, with Windows Defender Real Protection disabled & AVG Free 8.5 Resident Shield disabled, the only 2 security programs that are running real time in my PC. Same rig: Win XP SP2, Intel Celeron 2.93 GHz CPU, 2 GB RAM. Running Task Manager, here is SAS opening result:

210588

It took 1 second more to open SAS, yet Mem Usage is lower than before (7564K). Peak Mem Usage remains virtually the same. CPU fluctuations same as before 88 to 99%. I updated SAS with today's Definitions core 4005 - 3585KB (core 4004 was 3578KB) and Trace 1945 - 159KB (same as Trace 1944) and here is the result:

210589

It took 1 minute, 20 seconds (2 seconds more than before), fans blasting away during the last 20 seconds, same as before, at a steady 99% CPU Usage. Both Mem Usage and Peak Mem Usage are slightly lower than before (91,596K & 164,604K respectively).

In my non-expert opinion, and with my rig's setup, it does not matter whether security programs are running or not, the CPU is impacted during opening and updating SAS, nonetheless.

I will state again that I believe SAS is a keeper, however, if Ade 1, with his super duper rig, is being affected, there's something going on in River City, with a capital T!

[prairie dog]

-{ Quote: "prairie dog, thanks for the heads-up. This is the latest comment and by the tone of it, there is no urgency to find the issue:" }-

Could you post this on their forum via the link I provided? Thanks

[JRViejo]

-{ Quote: "Could you post this on their forum via the link I provided? Thanks" }-
prairie dog, Nick Skrepetos (SUPERAntiSpy) is a Wilders member and I'm sure, he's well aware of this thread and any comments made here. I'm not inclined to post there, because the comments, made so far in the SAS forum, give the impression that they believe the CPU issue is not the fault of SAS and things will continue the way they are.

I went as far as I did in my previous posts here, because I believe that you can't say something is amiss, without proof, and to the best of my ability, I tried to offer examples of what I'm experiencing. I'm not attacking the product, just showing its conduct and I'm still a fan of SAS, but only time will tell if the CPU issue becomes bigger than what it is at present.

[prairie dog]

-{ Quote: "prairie dog, Nick Skrepetos (SUPERAntiSpy) is a Wilders member and I'm sure, he's well aware of this thread and any comments made here. I'm not inclined to post there, because the comments, made so far in the SAS forum, give the impression that they believe the CPU issue is not the fault of SAS and things will continue the way they are.

I went as far as I did in my previous posts here, because I believe that you can't say something is amiss, without proof, and to the best of my ability, I tried to offer examples of what I'm experiencing. I'm not attacking the product, just showing its conduct and I'm still a fan of SAS, but only time will tell if the CPU issue becomes bigger than what it is at present." }-

Ok. I don't mean for this to be an "attack" on SAS. I think they have a wonderful product and just want them to be aware of issues that users are having. Thanks for running the test.

[JerryM]

Evidently we will have to live with it, but SAS is the only application that has that problem. MBAM does not. It might be well if SAS could do the updates in smaller increments to prevent tying up the system.
Once it smooths out all works well.

It happens with KIS, Avast Home, and Avira.

Regards,
Jerry

[Dark_Hanzo]

-{ Quote: "My experience is entirely different.

I hadn't updated SAS for several weeks, so i just did. For the first 20-30 Secs CPU fluctuated between 1-20% then rose to a peak of 57% for about 10 Secs then fell to 1%.

After the Defs update i got notice of a product update, did that and noticed no significant loading. Havn't rebooted yet.

This is on a fairly Ave Vista PC. 1.6 Celeron dual core with 1Gb RAM !" }-

That's exactly how SAS behaves on my pc (vista - dual core).

[ghodgson]

It is strange that not everybody seems to be affected by this issue with SAS. I too dont want to knock this very good software and I will be keeping it but just not using it as often. But if Ade 1 is having problems with SAS ie...

-{ Quote: "This is on a rig running Vista x64, an i7 quad core at 3.2ghz with 12gb of ram and it still affected it. " }-

so my machine with a single pentium IV 2.4 ghz 2 GB ram has no chance.

Quote from Superantispy

-{ Quote: "The updates process the definitions after they are downloaded. So you will see the CPU rise, as you would with any program that uses the CPU. We will be providing the option to "background process" those updates so you won't see the CPU used as much, " }-

I wonder when that will be.....

and

-{ Quote: "but it really does not slow down the actual use of the computer during that time" }-

Not correct for a lot of users here. My findings are the same as JRviejo and that is disabling AV's etc when opening or updating SAS doesn't make any difference, everything just freezes for a couple of minutes.

It will be interesting to see if SAS do make any changes in future prog updates, to lessen it's impact on quite a lot of PC's.

Gordon

[JRViejo]

Just updated SAS to version 4.27.1000, hoping that the 99% CPU Usage issue had gone away, however, it continues, although with some improvements.

Same rig as before, WD & AVG enabled, running Task Manager, here is SAS opening result:

210827

It took 32 seconds to open SAS (3 seconds more than before). Mem Usage is slightly less (7564K) than before, with the above test parameters, but Peak Mem Usage is higher than before (107,468K), same test parameters. CPU fluctuated between 88% to 99% same as before.

I updated SAS - Definition Database Core 4025 (3640KB) Trace 1965 (159KB) and this is the result after the updating was finished:

210828

It took 1 minute and 25 seconds to update SAS (7 seconds more than before!), PC fans blasting away during the last 17 seconds (3 second improvement!), but still at a steady 99% CPU during the process. Perhaps the best improvement is Mem Usage which is a lot lower than before (90,460K). Peak Mem Usage is slightly lower than before (162,532KB).

My CPU is still impacted during SAS opening and updating with this newest version.

[SUPERAntiSpy]

-{ Quote: "A great help, wasn't it? They used to do much better.
Thanks for trying.

The problem is on both my computers and the browser does not make a difference.

Regards,
Jerry" }-

Jerry - We used to be much better? The poster in the thread above had the problem resolved.

"I ran SAS's network connection repair and that fixed the problem. Thank you SAS. I don't know what caused the problem"

We work hard to resolve any problems that a user has - when you have almost 20 million users like we have, there are always a few people with problems that are hard to track down - we try and track them down, but sometimes it is very difficult given the millions of possible software combinations and hardware combinations.

We are more than happy to assist you in tracking down any problem you are having.

[SUPERAntiSpy]

-{ Quote: "SAS is going the wrong way." }-

We are going the wrong way? You mean leading the technology in removing rootkits and other items many products don't even see on the system is not good? Or did you mean the fact that we continue to stay ahead of the curve on many new infections? Or because we provide a completely free product and support many national charities with our Professional version to help out in this tough economy? Those things?

It's interesting how people jump on the "bash fest" without bothering to understand the actual problem or ask us directly - I am always available and happy to help.

[SUPERAntiSpy]

For the record. Our new version that will feature all new technology has a load time of under 1 second. The definition updating also does not impact the system, nor slow anything down.

This version will be in pre-release in August and likley release in that time frame with Native Windows 7 and 64-bit support (not just one component being 64-bit, but actual full 64-bit support).

[Toby75]

Nick you deserve an apology and perhaps some flowers.

Your product kicks ASS!

Toby

[SUPERAntiSpy]

-{ Quote: "Nick you deserve an apology and perhaps some flowers.

Your product kicks ASS!

Toby" }-

LOL, no apology or flowers necessary :) We are here to help our users. It's frustrating finding this stuff when it's spinning out of control for no reason.

[Toby75]

-{ Quote: "LOL, no apology or flowers necessary :) We are here to help our users. It's frustrating finding this stuff when it's spinning out of control for no reason." }-

Well, just to let you know, I just tested a nasty piece of malware that was detected by SAS. 1/41 detected on VT. I would say that's pretty damn impressive....and SAS stating that it picks up traces that others leave behind is absolutely no ~Snip~.

[JRViejo]

-{ Quote: "For the record. Our new version that will feature all new technology has a load time of under 1 second. The definition updating also does not impact the system, nor slow anything down.

This version will be in pre-release in August and likley release in that time frame with Native Windows 7 and 64-bit support (not just one component being 64-bit, but actual full 64-bit support)." }-
Nick, now, THAT is great news and I'll be waiting, with bated breath, for the release of this new version. Thank you for addressing the issue.

[danny9]

-{ Quote: "Nick, now, THAT is great news and I'll be waiting, with bated breath, for the release of this new version. Thank you for addressing the issue." }-

Ditto, looking forward to it, Nick! ;D

[Ade 1]

Ok if I can just clarify where I'm at with SAS and my previous post.

I think SAS is a great product and I continue to use it as one of my on demand scanners (ie. isn't enabled to start at windows start up). In terms of it loading up it takes literally seconds on my rig including displaying the splash screen. Manually checking for and updating the defs again takes no time at all.

The issue I have is when I activated the pro version (yes I bought I license key) and enabled it to start at windows start up, check for program updates automatically when starting, checking and downloading defs automatically every 8 hours and had realtime protection enabled. With these settings, when I boot my pc for the first time each day, SAS loads up and is obviously checking for both program updates and downloading new defs. It's during this time that my pc would seem to freeze whilst SAS went through it's motions. For example, if I was to click My Computer it would take a while to display my drives in the window. Once SAS had gone through its motions all would be ok from then on.

This is the reason that I've disabled SAS from running from windows start up, disabled automatically check for def updates (program updates check is still enabled) and disabled realtime protection (I'm currently using KIS2010 for realtime with no issues). Running as an on demand scanner once a week works fine for me and am happy to keep it like that.

Also looking forward to the new version with native x64 support.

[JerryM]

-{ Quote: "Jerry - We used to be much better? The poster in the thread above had the problem resolved.

"I ran SAS's network connection repair and that fixed the problem. Thank you SAS. I don't know what caused the problem"

We work hard to resolve any problems that a user has - when you have almost 20 million users like we have, there are always a few people with problems that are hard to track down - we try and track them down, but sometimes it is very difficult given the millions of possible software combinations and hardware combinations.

We are more than happy to assist you in tracking down any problem you are having." }-

Hi Nick,

I appreciate your comments. However, even though you might be willing to help me track down my problem, I am not expert enough to do much with computers in the technical area.

But the real problem, in my mind, is that this issue is not unique to me or just a few. It is a problem with SAS as the slowdown and freeze of the computer happens on many machines (I have two, and both with the Pro) and with various AVs.
Why is it that you cannot duplicate the slowdown on machines you have access to?

I do hope the new version will solve that problem. It is the reason I do not use SAS except on demand. I then load it while I go away to do something else.

I have a lot of confidence in SAS, but due to the freezing of my machines when I start it I seldom use it.

Regards,
Jerry

[lodore]

-{ Quote: "For the record. Our new version that will feature all new technology has a load time of under 1 second. The definition updating also does not impact the system, nor slow anything down.

This version will be in pre-release in August and likley release in that time frame with Native Windows 7 and 64-bit support (not just one component being 64-bit, but actual full 64-bit support)." }-
Hey Nick,
woot full 64bit support.
btw will this new version resolve the product update issue on 64bit vista?
the only way i can do a program update is to right click superantispyware.exe and click "run as administrator" even if i start superantispyware normally on an admin account it still says it needs admin rights. hopfully it shouldnt be to hard to give me a uac prompt when i press "install the update now" and that should also work on standard user accounts.

[SUPERAntiSpy]

-{ Quote: "Hey Nick,
woot full 64bit support.
btw will this new version resolve the product update issue on 64bit vista?
the only way i can do a program update is to right click superantispyware.exe and click "run as administrator" even if i start superantispyware normally on an admin account it still says it needs admin rights. hopfully it shouldnt be to hard to give me a uac prompt when i press "install the update now" and that should also work on standard user accounts." }-

Yes, that should be resolved by the native components!

[SUPERAntiSpy]

-{ Quote: "Ok if I can just clarify where I'm at with SAS and my previous post.

I think SAS is a great product and I continue to use it as one of my on demand scanners (ie. isn't enabled to start at windows start up). In terms of it loading up it takes literally seconds on my rig including displaying the splash screen. Manually checking for and updating the defs again takes no time at all.

The issue I have is when I activated the pro version (yes I bought I license key) and enabled it to start at windows start up, check for program updates automatically when starting, checking and downloading defs automatically every 8 hours and had realtime protection enabled. With these settings, when I boot my pc for the first time each day, SAS loads up and is obviously checking for both program updates and downloading new defs. It's during this time that my pc would seem to freeze whilst SAS went through it's motions. For example, if I was to click My Computer it would take a while to display my drives in the window. Once SAS had gone through its motions all would be ok from then on.

This is the reason that I've disabled SAS from running from windows start up, disabled automatically check for def updates (program updates check is still enabled) and disabled realtime protection (I'm currently using KIS2010 for realtime with no issues). Running as an on demand scanner once a week works fine for me and am happy to keep it like that.

Also looking forward to the new version with native x64 support." }-

The time (CPU) you refer to above has been reduced to under 1 second :)

[Durad]

I resale SAS and no problems whatsoever, it works perfect.

I install it with Free AntiVir (max heuristic) and I exclude SAS folder from scanning. Together with SpywareBlaster and MVPS hosts file not even single maching come back in last 3 months.

Would that new version be free for users with lifetime licences?

[tekkaman]

It happened to me too. I can't keep recomending it, if they don't fix it.

[Ade 1]

-{ Quote: "The time (CPU) you refer to above has been reduced to under 1 second :)" }-

Nice one!

[SUPERAntiSpy]

-{ Quote: "Would that new version be free for users with lifetime licences?" }-

Yes, of course!

[jmonge]

is SAS antimalware or pure antispyware?

[SUPERAntiSpy]

-{ Quote: "is SAS antimalware or pure antispyware?" }-

Anti-Spyware, Anti-Malware, Anti-Adware, Anti-Trojan, Anti-Rootkit - basically the only thing we don't focus on is viruses (plenty of good anti-virus products out there) and we don't detect commercial keyloggers (yet).

[jmonge]

-{ Quote: "Anti-Spyware, Anti-Malware, Anti-Adware, Anti-Trojan, Anti-Rootkit - basically the only thing we don't focus on is viruses (plenty of good anti-virus products out there) and we don't detect commercial keyloggers (yet)." }-cool :thumb: what about those very bad rouges?

[SUPERAntiSpy]

-{ Quote: "cool :thumb: what about those very bad rouges?" }-

Of course, you can see where we stay up on them :
http://www.superantispyware.com/blog/

[jmonge]

-{ Quote: "Of course, you can see where we stay up on them :
http://www.superantispyware.com/blog/" }-thanks:thumb:
so for regular people who dont know any thing about security will SAS plus a simple antivirus will be suficient?

[SUPERAntiSpy]

-{ Quote: "thanks:thumb:
so for regular people who dont know any thing about security will SAS plus a simple antivirus will be suficient?" }-

SUPERAntiSpyware + AntiVirus + think about where you are surfing - that combination will provide great protection while you are online. Remember, use common sense when surfing (stay away from porn and stealing software) and you will TYPICALLY reduce your risks of infection!

[jmonge]

-{ Quote: "SUPERAntiSpyware + AntiVirus + think about where you are surfing - that combination will provide great protection while you are online. Remember, use common sense when surfing (stay away from porn and stealing software) and you will TYPICALLY reduce your risks of infection!" }-thanks for the advise:thumb:

[jmonge]

-{ Quote: "SUPERAntiSpyware + AntiVirus + think about where you are surfing - that combination will provide great protection while you are online. Remember, use common sense when surfing (stay away from porn and stealing software) and you will TYPICALLY reduce your risks of infection!" }-the reason i ask is cause sometimes i have visitors and they want to use our computers ;D you never know:)

[jmonge]

-{ Quote: "SUPERAntiSpyware + AntiVirus + think about where you are surfing - that combination will provide great protection while you are online. Remember, use common sense when surfing (stay away from porn and stealing software) and you will TYPICALLY reduce your risks of infection!" }-very cool indeed:thumb: i saw the sreenshots you provide and i saw couple of rouges that spyware doctor with antivirus couldnt remove:)

[jmonge]

-{ Quote: "Yes, of course!" }-does the trail version activate real time shield and for how long?thanks

[prairie dog]

-{ Quote: "does the trail version activate real time shield and for how long?thanks" }-

Trial with full features is for 15 days

http://www.superantispyware.com/superantispywarefreevspro.html

-{ Quote: "SUPERAntiSpyware Professional offers a 15-day fully functional free trial. You may try all features unrestricted." }-

[jmonge]

-{ Quote: "Trial with full features is for 15 days

http://www.superantispyware.com/superantispywarefreevspro.html" }-thanks:thumb:

[prairie dog]

-{ Quote: "thanks:thumb:" }-

you're welcome;D

[JRViejo]

Perhaps you are aware that SUPERAntiSpyware has just come out with a new version 4.28.1008 and I'm happy to report that the problems stated in this original thread are resolved. Since I made a big deal about the CPU usage in my previous posts, I figured that I should post my latest discoveries. After installation, I opened the Task Manager, then SAS:

211825

Yes, ladies and gentlemen, only 2 seconds to open! Noticed that Mem Usage was a little high, yet who can complain after experiencing such a fast opening. I updated SAS to Definition Database Version Core 4084 Trace 2024:

211826

14 seconds! And while CPU did spike up to 99%, the updating process was so fast that my CPU fans never kicked in! I did notice that Mem Usage remained high and for the heck of it, I minimized SAS to see if it would lose some of that pent up memory:

211827

Behold! Mem Usage dropped down significantly, so now, I had to try minimizing SAS after opening it for the second time, to see if there was a drop. SAS opening was still 2 seconds, with similar parameters as before, shown in the Task Manager. Then, after minimizing SAS:

211828

A healthy drop in Mem Usage! All in all, this newest version has completely eliminated the subject of this thread.

Kudos go out to Nick and his staff for making such an improvement. :)

[SUPERAntiSpy]

Glad it helped out and thank you for testing and posting!

[JRViejo]

Nick, you're welcome. Great job. Take care.

[JerryM]

Is it correct to assume that this new version will be installed as an update?

Thanks,
Jerry

[JRViejo]

JerryM, I usually download the program direct from SAS (http://www.superantispyware.com/download.html) and allow SAS to remove the old version, plus any logs, prior to installation.

[JerryM]

-{ Quote: "JerryM, I usually download the program direct from SAS (http://www.superantispyware.com/download.html) and allow SAS to remove the old version, plus any logs, prior to installation." }-

Thanks, JR. That is probably the best way, but in the past I think in time that an update has done it.

Regards,
Jerry

[JRViejo]

Jerry, you're welcome! Waiting for the update means: you don't have to worry about redoing the settings. ;)

Because the new version just came out, it could take a day or two before you see it. Hang in there; you're going to like it. Take care.

[SUPERAntiSpy]

-{ Quote: "Is it correct to assume that this new version will be installed as an update?

Thanks,
Jerry" }-

Jerry - you have been a customer for several years - we do things the same each time - we do a pre-release, then public new-download release, then we meter out the updates via our update server. You can always count on the updates from the update server within a day or two (at most) from the official release of a new version.

[JerryM]

-{ Quote: "Jerry - you have been a customer for several years - we do things the same each time - we do a pre-release, then public new-download release, then we meter out the updates via our update server. You can always count on the updates from the update server within a day or two (at most) from the official release of a new version." }-


Thanks, Nick.

I think I have been a customer since you first started, and I bought two lifetime licenses. I am not sorry, but will be happy if the new version does not take so long to update or stabilize.

I assumed that was still the case, and I appreciate not having to uninstall and install the new version. I do not know of another company that makes it so easy. Keep up the good work.

Regards,
Jerry

[Fly]

-{ Quote: "Anti-Spyware, Anti-Malware, Anti-Adware, Anti-Trojan, Anti-Rootkit - basically the only thing we don't focus on is viruses (plenty of good anti-virus products out there) and we don't detect commercial keyloggers (yet)." }-

What's the reason for not detecting commercial keyloggers ?

I have never understood that issue. For home users, anyway.

Criminals can just use a COMMERCIAL keylogger to avoid detection. :blink:

[Rabiddog]

SAS use to rock. Now I have taken it off of all computers (Have 3 lifetime licenses) slowed down everything, older computer froze up every time checking for updates and start-up. Computer xp with 3gb memory was stuttering. Hope they fix this, as I believed in them.

[prairie dog]

-{ Quote: "SAS use to rock. Now I have taken it off of all computers (Have 3 lifetime licenses) slowed down everything, older computer froze up every time checking for updates and start-up. Computer xp with 3gb memory was stuttering. Hope they fix this, as I believed in them." }-

New Program build just came out 4.28.1010 which helps with start-up and updating times

-{ Quote: "Technology Changes

* Must faster load time and definition parsing/updating times
* Enhanced Diagnostic Abilities
* Enhanced DDA (Direct Disk Access)
* Enhanced DRA( Direct Registry Access)
* Improved Kernel Drivers for rootkit handling " }-

[danny9]

-{ Quote: "SAS use to rock. Now I have taken it off of all computers (Have 3 lifetime licenses) slowed down everything, older computer froze up every time checking for updates and start-up. Computer xp with 3gb memory was stuttering. Hope they fix this, as I believed in them." }-

Rabiddog,

You have to give the new version a try: 4.28.1010
The difference is quite remarkable.

When I clicked it on prior, I used to have time to go make a pot of coffee and have a smoke before SAS was ready to go. ;D

Compared to that, this version is almost instant on and less resource hungry!

Great job by Nick and his crew. :thumb:

[ghodgson]

Hi
I have today just downloaded (as an update) and installed the new version 4.28.1010, and I have to say the difference is quite remarkable. The programme opens virtually instantly now, although I still do see a 99% CPU usage when opening definition updates -- it is very much quicker. This spike lasts for maybe 15 seconds now when it used to be 5 minutes.
I got similar results to JRViejo's findings and will try minimisation on opening the prog to minimise memory usage.

So Superantispyware as this thread/post was originally mine I am impressed that you have listened and acted on your customers problems.
Great job and thanks.

Regards Gordon

[Toby75]

Issue fixed! Thank You Nick. :D

[prairie dog]

-{ Quote: "Issue fixed! Thank You Nick. :D" }-

Agreed:thumb:

[Rabiddog]

-{ Quote: "Rabiddog,

You have to give the new version a try: 4.28.1010
The difference is quite remarkable.

When I clicked it on prior, I used to have time to go make a pot of coffee and have a smoke before SAS was ready to go. ;D

Compared to that, this version is almost instant on and less resource hungry!

Great job by Nick and his crew. :thumb:" }-


I have renewed faith in SAS!
Works good on the powerful machine, will try it on the old weak one. ;D
Thanks, danny9 for the heads up.

[danny9]

-{ Quote: "I have renewed faith in SAS!
Works good on the powerful machine, will try it on the old weak one. ;D
Thanks, danny9 for the heads up." }-

You're welcome!
Good to hear it's working well for you. ;D

[ghodgson]

Having been using the 'new' version of SAS for a 2 weeks or so, I now have come across another problem. There seems to be a conflict with Rising AV as when scanning my PC, SAS hangs/freezes when it attempts to scan C/Ravbin/Store.inf with again 75-80% cpu usage, and SAS won't progress any further so a complete PC scan with SAS has become impossible.
Any chance of a fix Superantispyware ??

Thanks Gordon

[SUPERAntiSpy]

-{ Quote: "Having been using the 'new' version of SAS for a 2 weeks or so, I now have come across another problem. There seems to be a conflict with Rising AV as when scanning my PC, SAS hangs/freezes when it attempts to scan C/Ravbin/Store.inf with again 75-80% cpu usage, and SAS won't progress any further so a complete PC scan with SAS has become impossible.
Any chance of a fix Superantispyware ??

Thanks Gordon" }-

What numeric version of SUPERAntiSpyware are you using? 4.29.1002?

[ghodgson]

Hi and thanks for replying.
I am using SAS 4.28.1010, system Win XP sp1, 2Gb Ram, pentium 2.4.
So I will see if I can download the latest version and see what happens.

Gordon

[ghodgson]

Hi Nick,
Just downloaded the latest version 4.29.1002 and ran a scan but it is still getting stuck at C/Ravbin/store.inf with 75-89% cpu usage and no further progress.
It goes through the memory and registry and programme files of Rising AV no problem.

Regards Gordon

[SUPERAntiSpy]

-{ Quote: "Hi Nick,
Just downloaded the latest version 4.29.1002 and ran a scan but it is still getting stuck at C/Ravbin/store.inf with 75-89% cpu usage and no further progress.
It goes through the memory and registry and programme files of Rising AV no problem.

Regards Gordon" }-

As a test, if your turn off Rising AV, does it complete?

[JRosenfeld]

Or just exclude that file?

[ghodgson]

Hi Nick,
I disabled Rising AV but SAS still sticks at Ravbin.store.inf., the programme (SAS) hangs and will not respond to pausing/cancelling, so I have to abort it using Task manager.
Hi JRosenfeld, I have now excluded the C/Ravbin folder from being scanned by SAS (why didn't I think of that- Doh !!) and it is scanning as I write this--so will report the result when it finishes scanning --hopefully that is.
Thanks for the suggestion and maybe gives a workaround for the time being.

Gordon

[ghodgson]

This is weird, SAS bypassed RAVbin/store.inf but then froze at about the same file number 4242 on a different file completely. I can only use taskmanager to abort the scan. I dont have any other anti malware/hips progs running only Rising, there must be a conflict somewhere.
Strange goings on.
Gordon