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mvdu
July 16th, 2009, 11:42 PM
Hi, I uninstalled Prevx on my 64-bit machine and want to install it on my 32-bit machine because that's the one I am using now. But when I go to deactivate the computer, I get the error message in my subject line. How do I fix this?

PrevxHelp
July 17th, 2009, 12:17 AM
This is a precaution which we have in place to prevent abuse which is apparently too strong - can you PM me your license key? I'll reset it internally :)

Thanks!

mvdu
July 17th, 2009, 12:28 AM
Thanks, I PMed you.

PrevxHelp
July 17th, 2009, 12:31 AM
Thank you for the PM - you should now be able to use it on your new installation :) Let me know if you need anything else!

mvdu
July 17th, 2009, 12:39 AM
I still have one problem - once you gave me a replacement key and the Prevx program is still showing the old license key which I don't want anymore. I think that's why my reactivation succeeded but I still can't install the new license key.

I think once the program shows the new key, I should be ok.

mvdu
July 17th, 2009, 01:00 AM
Could you manually deactivate one more time? I forgot to uninstall and reinstall so the old license is wiped out.

mvdu
July 17th, 2009, 01:47 AM
Everything is ok now - thanks.

PrevxHelp
July 17th, 2009, 01:47 AM
EDIT - Great! :) let me know if you need anything else.

mvdu
July 17th, 2009, 02:09 AM
Thanks again for your help; I shouldn't be making any more changes until possibly the fall when I might upgrade to a Windows 7 computer.

PrevxHelp
July 17th, 2009, 10:09 AM
-{ Quote: "Thanks again for your help; I shouldn't be making any more changes until possibly the fall when I might upgrade to a Windows 7 computer." }-

No problem at all :) I'm anxiously awaiting the official release as well (using the RC on various systems here but I don't want to have to reinstall again like after the beta :-\ )