problem with intsalling Eset !!!

[stanza]

Hello

i have a problem ,,hope you guys help me :)

when i want to install the latest version of Eset both ( security and antivirus ) i got this messege

"Service Eset Smart security (ekrn) failed to start. Vertify that you have sufficient privilegs to start system service."

how can i solve it ??

[Marcos]

It could be a consequence of a malware infection. I'd suggest creating a log from SysInspector and submitting it to customer care for perusal.

[stanza]

thx Marcos ,, i did that

waiting :'(