How do I get help from Malwarebytes?

[HJO]

Hi,

I trialed MBAM Free several times to check out how it does.
However, it crashes everytime I do a scan. :(

I thought it was the problem with my OS not being clean, so I installed the OS again,
and installed MBAM in a clean OS.
It crashed again...

Then I thought it was the problem with my laptop,
so I tried in my brother's laptop...
It crashed again...

Then I thought it was not desigend to work in Vista, so I tried it in my parents' XP desktop.
It crashed again...

Now my guess is that MBAM doesn't work in OS in some languages?

I may have to ask to Malwarebytes about this, but whats the point if they don't reply? ???
How do I get support from them? Do I have to send them e-mails several times more?

Thanks in advance.

[LagerX]

Best solution is ask for help at forums
http://www.malwarebytes.org/forums/

What OS language (Dutch, English etc) are you using then?
Also, what SP? SP3, SP2?
Any other anti-malware applications you are using?
Did you use latest MBAM version?

[HJO]

-{ Quote: "Best solution is ask for help at forums
http://www.malwarebytes.org/forums/

What OS language (Dutch, English etc) are you using then?
Also, what SP? SP3, SP2?
Any other anti-malware applications you are using?
Did you use latest MBAM version?" }-

Hi,

1. I'm using Korean OS.
2. Vista SP2
3. None at all. Restored clean image just to trial MBAM... :-[
4. Yes, I got the latest MBAM version... 1.38.. right?

I guess I should check the foum out.

Thanks!

[RubbeR DuckY]

If you contact support@malwarebytes.org our typical response times are less than a day. If you have not received a reply in 24 hours, private message me your ticket number and I will make sure you receive a reply!

Best regards.

[raven211]

-{ Quote: "If you contact support@malwarebytes.org our typical response times are less than a day. If you have not received a reply in 24 hours, private message me your ticket number and I will make sure you receive a reply!

Best regards." }-

Great support, I would say. ;)

[jmonge]

hi Rubber Ducky i have a licence for MBAM and i just wonder as i have 3 pcs if i could install in all of them or is it just a single licence?thanks