EraserHW
June 14th, 2009, 06:11 AM
Hello all,
to better handle your notifications of false positives or undetected new malicious softwares, we ask you to follow all the step listed below:
If you think that Prevx is wrongly detecting a file (false positive), please do a system scan by clicking "Scan Now" on the front screen of Prevx 3.0 and then save the scan log by clicking on Tools - Save Scan Results. Then, please send the scan log by e-mail at report@prevxresearch.com explaining the problem
If you think that Prevx is not detecting a new malicious software, please pack the undetected file in a password protected RAR or 7z archive and use this password: 'infected' (without quotes)
Note: ZIP archives will be rejected by the mail server
report@prevxresearch.com e-mail address should not be used for reporting technical problems which are not strictly related to malware detection. Bugs, hints, questions about Prevx Ltd. and all Prevx products must be written on the official forum by opening a new thread or posting in a specific existing thread.
Thank you for your support,
Marco
to better handle your notifications of false positives or undetected new malicious softwares, we ask you to follow all the step listed below:
If you think that Prevx is wrongly detecting a file (false positive), please do a system scan by clicking "Scan Now" on the front screen of Prevx 3.0 and then save the scan log by clicking on Tools - Save Scan Results. Then, please send the scan log by e-mail at report@prevxresearch.com explaining the problem
If you think that Prevx is not detecting a new malicious software, please pack the undetected file in a password protected RAR or 7z archive and use this password: 'infected' (without quotes)
Note: ZIP archives will be rejected by the mail server
report@prevxresearch.com e-mail address should not be used for reporting technical problems which are not strictly related to malware detection. Bugs, hints, questions about Prevx Ltd. and all Prevx products must be written on the official forum by opening a new thread or posting in a specific existing thread.
Thank you for your support,
Marco