To all Avira users

[ssj100]

Hi guys,

Can anyone who is using Avira AntiVir Personal (or even Premium) confirm that they are also getting these errors in their update logs:

[UPD] [INFO] Checking whether newer files are available.
[UPD] [INFO] Select update server 'http://[2a01:138:a001:201::23]/update'.
[UPD] [INFO] Downloading of 'http://[2a01:138:a001:201::23]/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
[UPDLIB] [ERROR] Download manager: An error occurred inside the WinINet library.

I've only started noticing this since the last major upgrade (9.0.0.403), and according to the Avira support forums, this is due to a problem with some computers not fully supporting IPv6.

I am able to update 100% successfully and smoothly, but for some reason, the update logs generate the errors above. I get about 10 of those errors per update log, but everything updates smoothly and quickly (within 1-2 seconds if there is no update, and within 20 seconds if there is a small update).

Thanks for any replies!

[innerpeace]

I only see one within the last 11 update attempts. I update manually 1 to 2 times per day. Avira Premium 9.0.0.441.

[Paul Wilders]

Tried Expert Mode - General - Update - Webserver - "don't use proxy" ?

[Paul Wilders]

-{ Quote: "Yes, it doesn't make a difference." }-

It has been a reason for these errors in the past. No luck this time as it seems.

-{ Quote: "The weird thing is that everything updates smoothly and fast, but the update log always gives those errors." }-

Annoying at most. Most important: it obviously does not affect the updating as such ;)

[Boost]

No problems here :thumb:

I got better things to do then look @ logs though :argh: :thumb:

[Osaban]

I also had no problems except I think it was 2-3 days ago for the first time after an update Avira requested a reboot (never happened before).

[bonedriven]

No problem now. Only with the default update schedule,I never succeeded in update. I then deleted it and created my own schedule. Now it updates smoothly. Strange though.

[Necropsie]

9.0.0.403? According to mine, i am using.. 9.0.0.442. Getting the same error message and Avira can't update itself. Still couldn't find a solution.. Weird.

[bellgamin]

I cannot get Avira to update at all today. Rats! They should take a lesson from MBAM's updater -- it is fast & reliable. On the other hand, Avira's updates (even for Premium) have tended to be slow & dicey for as long as I can remember.

It would be a shame if a superb antivirus bit the dust because of a crappy updater. :thumbd:

[deanmartin]

Mine wont update either, last update say's from 10:30am EST.

[Boost]

I just did a manual update @ 2:55pm :thumb:

[Carver]

Mine is acting piculurely firstly it stops scaning at 21.7% and then the updater problem it never finishes it reads like it just started after over 15 minutes. :(

[trjam]

Its the old VDF update issue. Take 2 Tylenol and call in a update in the morning.:dry:

[Osaban]

Unusually slow here too, it took 9 minutes to download 3 MBytes.

[Boost]

I never said there wasnt a current issue with their updating process.

Its something I'm sure they are working on. There's no sense in everyone freaking out,they will resolve it,as thats what software writers do.

If you feel Avira is "letting you down" find another antivirus.

[trjam]

-{ Quote: "I never said there wasnt a current issue with their updating process.

Its something I'm sure they are working on. There's no sense in everyone freaking out,they will resolve it,as thats what software writers do.

If you feel Avira is "letting you down" find another antivirus." }-
I, like a few others, did. Invest in some servers and you might keep your current customers.:dry:

[Boost]

-{ Quote: "I, like a few others, did. Invest in some servers and you might keep your current customers.:dry:" }-

Congratz!

When everything is going wonderful,you never hear a peep. But,when there are issues,it' seems the sky is falling is the general reaction. No piece of software is perfect, period.

[trjam]

Aviras support forum is filled with this topic today. Last time I checked upstairs, Esets was not.

[siberianwolf]

interesting. never had any update issues w/ avira. neither w/ free version nor w/ paid version. i wonder if it's because the update server your av uses which is assigned to your location (dedicated server) has some temporary issues?

[trjam]

well this one will get popped soon, but personally I have no issues with Esets detection rate. Right now I would say that version 4 is about the best out there. Avira is great dont get me wrong. But we are talking about updating, and no matter who the vendor is, that can be a serious issue. Period.

[siberianwolf]

-{ Quote: "It's even more interesting that you should say that you've never had issues with updating. Can you post your latest update log (preferably the one with the 3Mb update)? Thanks mate." }-
i!d love to. but my av's, fw's etc logging functions are disabled in order to decrease the disk activity. so i have no logs to send here. sorry. but as i said, i really never had any problems w/ the update procedure. but maybe it's because the logging is off and the updates are set to take place invisibly. so maybe sometimes there're some issues, but i don't realize because of the previously mentioned reasons.

[trjam]

well mate, the reason I dumped Avira was their slow web browsing and high false positive rate.

But yes I agree, updating is a serious issue. Lol

[siberianwolf]

-{ Quote: "...You want to know the main reason why I switched to Avira? Shockingly (yes I was disappointed for weeks haha), ESET 4.0 actually noticeably slowed down my computer's boot up and generally caused a noticeable drag on my system. I switched to Avira 9...and haven't looked back since.
" }-
same here. aside from the minimum impact possible on system resources & boot-up time, avira is great also because of its simplicity. incredibly and amazingly easy to setup and maintain. very simplistic gui and configuration. you don't have to deal w/ things and settings that you spend hours to understand what a certain setting means and what it does exactly.
that's the major reason why i prefer to use it. even when installed from the scratch, it takes only a few minutes to have all settings fine tuned and you're ready to go.

[Osaban]

I reported an unusually slow update, considering it was 3 MBytes, it could be justified. Apart from slowness I've never had any issues with updates which are happening very often and with large downloads.

Some people change AVs for all sort of reasons, Avira update slowness at times is a by product of their ever increasing popularity (well deserved I should add).

[Macstorm]

-{ Quote: "No problems here :thumb:" }-
Ditto.
AntiVir Premium 9.0.0.442

[bigc73542]

I just reinstalled Avira personal so the reports are short but there has been no problems updating now or before the reinstall

[Macstorm]

-{ Quote: "Please post update logs (especially the recent 3Mb file download) to confirm this. Much appreciated." }-

Avira AntiVir Premium Updater

Creation time: Fri Jun 12 15:19:55 2009


Operating system:
Windows Vista (Service Pack 2) [6.0.6002]

Product information:
Product version: 9.0.0.442
Updater: C:\Program Files\Avira\AntiVir Desktop\update.exe 9.0.0.49

Temp Directory: C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\
Backup folder: C:\ProgramData\Avira\AntiVir Desktop\BACKUP\
Installation Directory: C:\Program Files\Avira\AntiVir Desktop\
Updater folder: C:\Program Files\Avira\AntiVir Desktop\
AppData folder: C:\ProgramData\Avira\AntiVir Desktop\


[UPD] [INFO] Checking whether newer files are available.
[UPD] [INFO] Select update server 'http://80.190.154.74/update'.
[UPD] [INFO] Downloading of 'http://80.190.154.74/update/idx/master.idx' to 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
[UPD] [INFO] Downloading of 'http://80.190.154.74/update/idx/wks_avira-win32-en-pepr.idx' to 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\idx\wks_avira-win32-en-pepr.idx'.
[UPD] [INFO] Downloading of 'http://80.190.154.74/update/idx/wks_avira-win32-en-pepr.info.gz' to 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\idx\wks_avira-win32-en-pepr.info.gz'.
[UPD] [INFO] Downloading of 'http://80.190.154.74/update/idx/webcat-common-int.info.gz' to 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\idx\webcat-common-int.info.gz'.
[UPD] [INFO] Downloading of 'http://80.190.154.74/update/idx/vdf.info.gz' to 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\idx\vdf.info.gz'.
[UPD] [INFO] Downloading of 'http://80.190.154.74/update/idx/ave2-win32-int.info.gz' to 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\idx\ave2-win32-int.info.gz'.
[UPD] [INFO] Downloading of 'http://80.190.154.74/update/idx/specvir-win32-int.info.gz' to 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\idx\specvir-win32-int.info.gz'.
[UPD] [INFO] Downloading of 'http://80.190.154.74/update/idx/wks_avira-win32-en-pepr-info.info.gz' to 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\idx\wks_avira-win32-en-pepr-info.info.gz'.
[UPD] [INFO] Compare local files with status of update server
[UPD] [INFO] Checking module SELFUPDATE:
[UPD] [INFO] Checking module WEBCAT:
[UPD] [INFO] File 'webcat/common/int/webcat1.dat' (local, server): a925a7bb5501224d8f99b56b7e699cbc != 3d9bc82bdf939bf8ef76b919aeb3d618
[UPD] [INFO] File 'webcat/common/int/webcat3.dat' (local, server): 38a446d08d67fefe47902324049dd971 != 392dfdf99a3669a8c7aa0f74c6c8ab59
[UPD] [INFO] File 'webcat/common/int/webcat4.dat' (local, server): 7bb24f9ae7d0964b77a4e00763e9c74c != df31c630e1f95d88b5c0489626d7cf65
[UPD] [INFO] Checking module VDF:
[UPD] [INFO] File 'vdf/antivir2.vdf' (local, server): 7.1.4.38 < 7.1.4.87
[UPD] [INFO] File 'vdf/antivir3.vdf' (local, server): 7.1.4.85 < 7.1.4.88
[UPD] [INFO] Checking module AVE2:
[UPD] [INFO] Checking module AVREP_NT:
[UPD] [INFO] Checking module MAIN:
[UPD] [INFO] The file 'wks_avira/win32/en/basic-nt/avupgsvc.exe' has been marked with the IGNORE flag and is therefore not included.
[UPD] [INFO] The file 'wks_avira/win32/en/basic-nt/presetup.exe' has been marked with the IGNORE flag and is therefore not included.
[UPD] [INFO] The file 'wks_avira/win32/en/basic-nt/vcredist_x86.exe' has been marked with the IGNORE flag and is therefore not included.
[UPD] [INFO] The file 'wks_avira/win32/en/prem-nt/filelist.ini' has been marked with the IGNORE flag and is therefore not included.
[UPD] [INFO] The file 'wks_avira/win32/en/prem-nt/product.ini' has been marked with the IGNORE flag and is therefore not included.
[UPD] [INFO] Checking module COMMAPPDATA_AV:
[UPD] [INFO] File'wks_avira/win32/en/basic-nt/addr_file.html' is already installed and is not being updated.
[UPD] [INFO] Checking module COMMAPP:
[UPD] [INFO] File'wks_avira/win32/en/prem-nt/produpd.avj' is already installed and is not being updated.
[UPD] [INFO] File'wks_avira/win32/en/prem-nt/scanjob.avj' is already installed and is not being updated.
[UPD] [INFO] File'wks_avira/win32/en/prem-nt/startupd.avj' is already installed and is not being updated.
[UPD] [INFO] File'wks_avira/win32/en/prem-nt/updjob.avj' is already installed and is not being updated.
[UPD] [INFO] Checking module COMMAPDATA_AV_PROFILES:
[UPD] [INFO] File'wks_avira/win32/en/prem-nt/folder.avp' is already installed and is not being updated.
[UPD] [INFO] File'wks_avira/win32/en/prem-nt/rootkit.avp' is already installed and is not being updated.
[UPD] [INFO] Checking module TEXT:
[UPD] [INFO] File'wks_avira/win32/en/prem-nt/eula.txt' is already installed and is not being updated.
[UPD] [INFO] Checking module DRV:
[UPD] [INFO] File 'wks_avira/win32/en/basic-nt/xp/avgntdd.sys' does not exist and is being installed.
[UPD] [INFO] File 'wks_avira/win32/en/basic-nt/xp/avgntmgr.sys' does not exist and is being installed.
[UPD] [INFO] Checking module PRODINFO:
[UPD] [INFO] License file: Full version
[UPD] [INFO] 'C:\ProgramData\Avira\AntiVir Desktop\BACKUP\' requires 3077357 bytes of free disk space.
[UPD] [INFO] 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\' requires 6036051 bytes of free disk space.
[UPD] [INFO] 'C:\Program Files\Avira\AntiVir Desktop\' requires 3051091 bytes of free disk space.
[UPD] [INFO] Disk space OK.
[UPD] [INFO] Drive: C:\, free capacity: 3987625472 bytes.
[UPD] [INFO] New files are being downloaded...
[UPD] [INFO] Downloading of 'http://80.190.154.74/update/webcat/common/int/webcat1.dat.gz' to 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\webcat\common\int\webcat1.dat.gz'.
[UPD] [INFO] Downloading of 'http://80.190.154.74/update/webcat/common/int/webcat3.dat.gz' to 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\webcat\common\int\webcat3.dat.gz'.
[UPD] [INFO] Downloading of 'http://80.190.154.74/update/webcat/common/int/webcat4.dat.gz' to 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\webcat\common\int\webcat4.dat.gz'.
[UPD] [INFO] Downloading of 'http://80.190.154.74/update/vdf/antivir2.vdf.gz' to 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\vdf\antivir2.vdf.gz'.
[UPD] [INFO] Downloading of 'http://80.190.154.74/update/vdf/antivir3.vdf.gz' to 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\vdf\antivir3.vdf.gz'.
[UPD] [INFO] 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\.\webcat\common\int\webcat1.dat' was copied to 'C:\Program Files\Avira\AntiVir Desktop\webcat1.dat'.
[UPD] [INFO] 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\.\webcat\common\int\webcat3.dat' was copied to 'C:\Program Files\Avira\AntiVir Desktop\webcat3.dat'.
[UPD] [INFO] 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\.\webcat\common\int\webcat4.dat' was copied to 'C:\Program Files\Avira\AntiVir Desktop\webcat4.dat'.
[UPD] [INFO] 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\.\vdf\antivir2.vdf' was copied to 'C:\Program Files\Avira\AntiVir Desktop\antivir2.vdf'.
[UPD] [INFO] 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\.\vdf\antivir3.vdf' was copied to 'C:\Program Files\Avira\AntiVir Desktop\antivir3.vdf'.
[UPD] [INFO] Re-initialization of Avira AntiVir Guard was successful.

Summary:
********
5 Files downloaded
5 Files installed
Downloaded file(s): webcat1.dat; webcat3.dat; webcat4.dat; antivir2.vdf 7.1.4.87; antivir3.vdf 7.1.4.88;

15:31:20 The update was carried out successfully!

[Macstorm]

-{ Quote: "Sure thing. You're using a Windows Vista version which obviously supports IPv6 (I am using XP, SP3 by the way), and you have just updated when the servers are back to normal." }-
The time shown in my log is GMT-5.

I just turned my other XPsp3 box on and everything was fine as well.

[Osaban]

Here's my report.

[Macstorm]

-{ Quote: "Yes, as I said, the server load is now resolved. If you tried updating 5-6 hours ago, you would have had the same problem as everyone here. As I said, Avira fixed it pretty quick.

XP SP3 can also support IPv6 by the way. It's just that a lot of systems out there do not support IPv6, including mine." }-
You started this thread and I'd like to know your conclusions about this subject, please? ::)

[Macstorm]

-{ Quote: "Please re-read my posts carefully. The conclusions have already been made at least twice.

Conclusion 1: Avira's recent update to support IPv6 gives out "ERROR" messages in the update logs if your system does not support IPv6.
Conclusion 2: Within the last 12 hours, Avira's update servers have been very sluggish, but this issue is now fixed." }-
Thank you
I see now, Avira is failing again ::)

[Osaban]

-{ Quote: "9 minutes for a 3Mb update. That averages out to be around 5kb/s. Dial-up speed haha." }-

There is no need to repeat yourself ad nauseam, such a sluggish update happened to me perhaps once or twice in the past. The other thing is that I've only noticed it because I usually start my updates manually even though there's a scheduler, which means that normally that would happen quietly in the background, only notifying you of the success/failure of a particular update.

Now if you go about your business, and the update takes 9 minutes or 10 seconds, what difference does it make if you are unaware of the operation being performed in the background?

[IceCube1010]

This is strange. Before version 9, I had random update problems but with version 9, the updates are very quick. I usually call for 3 updates daily, one in the morning, afternoon and evening. All of them usually run in under a minute. So I feel your pain when an update takes longer. However, you really can't complain about an excellent free AV. At least I can't. ;D

Ice

[Rain_Train]

ssj100, when you say your XP SP3 does not support IPv6, is that like a hardware issue (e.g. set in stone) or more like a compatibility problem?

-{ Quote: "XP SP3 can also support IPv6 by the way. It's just that a lot of systems out there do not support IPv6, including mine." }-
This quote is a bit confusing. You said XP SP3 can support it (which it does) but that some "systems" do not. By "systems," do you mean hardware, or what?

The reason I ask is because I was called to help out a friend with network issues just two days ago. And I remember the solution: I had to install the IPv6 support for him (he was running XP SP3) through the Control Panel -> Network Connections interface.

So, unless your hardware does not allow you access to IPv6 -- or there is some other reason with no viable workaround -- you may want to take a look at this, maybe you can get IPv6 installed on your system after all :) .

[Boost]

-{ Quote: "I sense some sarcasm there, which does NOT help this thread at all. This thread was created in the hope that knowledgeable people could inform me, as well as inform others who read the thread.

Anyway, it would be nice if Avira gave the option to disable the IPv6 update protocol in a future release, so as to minimise on unnecessary server checks. This request has already been made on their official support forums, so fingers crossed here." }-

IPv6 is the "next generation" protocol designed by the IETF to replace the current version Internet Protocol, IP Version 4 ("IPv4").

Most of today's internet uses IPv4, which is now nearly twenty years old. Old technology doesnt stick around long.
Times change and IPv6 will not go away.

[Boost]

-{ Quote: "Mate, but that's like saying, Windows 2000 is nearly a decade old and Windows Vista has replaced it. Times change and Windows Vista will not go away (not until at least Windows 7 comes out haha!).

The fact is that some people still like Windows 2000 and still use older computers etc that they like running Windows 2000 on.

I hope you got my point. Cheers." }-

IPv4 is and will be replaced by IPv6,

If your setup doesnt work with it,you need to fix it,because there's no way IPv4 is sticking around.

[Boost]

-{ Quote: "Please tell me (and also millions of people out there) how to fix it. If it means buying a new router or new hard-ware, well that will have to wait for a few years haha.

So if IPv4 does not stick around, what does that mean? Does it mean I can't use my internet anymore? Thanks for the information." }-

http://www.chips.navy.mil/archives/99_oct/ngi.htm

Read and educate yourself.

[Macstorm]

-{ Quote: "I sense some sarcasm there, which does NOT help this thread at all. This thread was created in the hope that knowledgeable people could inform me, as well as inform others who read the thread." }-
Earlier I did read the title and content of the thread that you created. Next, out of curiosity, I did check the avira's update logs: No update errors whatsoever. Then, I posted my findings and the update log here as per your request. Based on my experience, should I be concerned about what you reported? NO. I didn't see what you saw.

Did you sense some sarcasm in my previous posts? well, what's the point of bringing to this topic:
-{ Quote: "I used NOD32 from about 2004 to 2009, and I don't think I ever had an issue with updating even once." }-:dry:

[Carver]

-{ Quote: "Originally Posted by ssj100
I used NOD32 from about 2004 to 2009, and I don't think I ever had an issue with updating even once." }-
Funny I used NOD32 from 2001 to 2004 and I remember nothing but update server problems. The update server was on the fritz most of the time so eset sent the update out on the server ment to collect statistical data from the subscribers computer :argh: I also remember arguing with Blackspear and Marcos alot.

[Macstorm]

-{ Quote: "EDIT: so you say you have no problems. Well good stuff, based on what we've learned from this thread:
1. Your system supports IPv6 (thus you don't get the "ERROR" messages)
2. You probably updated during a time when Avira's servers were back to normal" }-
This will be my last 'unhelpful' post on your 'helpful' thread:
-{ Quote: "The bigger concern is that people who pay for the Premium version also get problems with updating. In my opinion, that's just not fair on those people." }-
Neither me nor my friends (using the Premium version) had any issues with updating the whole day. Period.

[Coolio10]

Unless there is an AV with a perfect updater you shouldn't complain. Every AV has problems sometimes.

[Rain_Train]

-{ Quote: "After reading this and finding that my system is not IPv6 compatible, I suspect the reason is due to my "network adaptor" (perhaps my Ethernet Card?).

EDIT: it seems like running IPv6 successfully will depend on many things coming together including:
1. ISP support for IPv6
2. Router support for IPv6
3. ?Network adaptor support for IPv6
4. ?Others" }-
That's quite a lot of checkpoints you have to go through :o .

In any case, I'm not too knowledgeable on IPv6 either. So I'm afraid I can't offer anymore help there. But, I wouldn't worry about the slow updates too much. Just go to AntiVir's scheduler and add in some more update tasks. When I used AntiVir, I ran four updates every day, each in four-hour intervals. For example, Update #1 could run at 8:00 AM, Update #2 at 12:00 PM, and so on and so forth. Just set the tasks to invisible, and even if all the other updates time out or execute with errors, one of the updates are bound to work. Besides, AntiVir will notify you if it is out-of-date.

Good luck :) .

[Coolio10]

-{ Quote: "Mate, I was not complaining. I was just asking for help and also trying to be helpful myself by letting others know that Avira servers were down.

Take it easy mate!" }-
Where did i say i was talking to you? :what:

[ronjor]

Let's eliminate the personal barbs directed towards each other in these threads.

[Carver]

I just ran a scheduled scan started it and went out when I came back home I was greeted by a BSOD,took a screen shot....unfortunately I couldn't hold on to it after the re start process. To sumerize it said a critical process was forced to quit. then after 3 restarts I got back to the desktop.Then I got this
I hope Avira is working on a solution.

[Carver]

-{ Quote: "Like some people, I could be very unhelpful and say that I've never had this problem and give a thumbs up picture.

Instead, I'd recommend that you also post at the official Avira support forums. Hope you can get a fix or an answer to your problem!" }-
Thank you for your suggestion.