Probably Unknown MACRO virus

[jimwillsher]

Hi guys and gals,

What's the best way to deal with this? EAV EB 4.0.437, latest defs. We have a commercial Excel macro that's getting flagged as a virus. I've excluded the folder via the Exclusions path but it's still getting picked up when we run the add-in via Excel.

Can .xla files be submitted to ESET to get them excluded in new defs? if so, what's the procedure please.

I don't really want to exclude .xla files if I can help it.



Jim

[WayneP]

Hello jimwillsher,

To submit the file in question, check out the Knowledgebase article below:

http://kb.eset.com/esetkb/index?page=content&id=SOLN141

[SamSa]

You can submit false positive via email or ESET software.

http://kb.eset.com/esetkb/index?page=content&id=SOLN141

Within ESET software, change Display mode to "Advanced" from the bottom left corner. Select "Tools" and then "submit file for analysis".

Cheers,

SamSa

[jimwillsher]

Many thanks Wayne and SamSa, I've subitted the file for analysis. At least I hope it's been sent, there's no confirmation dialogue or anything to say that it's gone okay.


Jim