ESET Smart Security v4 compatibility update for Vista/Server 2008 SP2

[agoretsky]

Hello,

Testing of the new Anti-Stealth module to improve compatibility between ESET Smart Security and ESET NOD32 Antivirus v4.0 and Microsoft Windows Vista / Windows Server 2008 Service Pack 2 has successfully completed and distribution has begun. The updated module will be downloaded automatically when a virus signature database update occurs in ESET Smart Security and ESET NOD32 Antivirus.

After the update is downloaded, the entry for the Anti-Stealth module in the About window for ESET Smart Security and ESET NOD32 Antivirus v4 will appear as Anti-Stealth support module: 1012 (20090526). The update is also installed if your Anti-Stealth module has a newer version or release date.

If Anti-Stealth was disabled as a temporary workaround, re-enable it by opening the ESET Graphic User Interface, pressing the F5 key to open the Advanced Setup window, selecting Antivirus and Antispyware in the left navigation pane and enabling (checking) the Enable Anti-Stealth Technology option in the right pane.

A special thanks to those who provided ESET SysInspector logs and memory dumps. Your assistance in troubleshooting the issue is appreciated.

Regards,

Aryeh Goretsky

[funkydude]

Wasn't there supposed to be an updated self-defense module also? When will that be released so we can update to SP2?

[agoretsky]

Hello,

The fix was implemented in the Anti-Stealth module. If you did disable the Self-Defense as a temporary workaround for this issue, be sure to re-enable it.

Regards,

Aryeh Goretsky

-{ Quote: "Wasn't there supposed to be an updated self-defense module also? When will that be released so we can update to SP2?" }-

[Recall]

Great news, seems to be working fine here.

[miki69]

ok, I have deliberately restarted my laptop 11 times in a row, longer/shorter waiting at logon screen (password protected) and all I can say is it's working as a charm. Hope it will stay that way. Great work ESET folks!

Cheers,
Miki

[funkydude]

I updated, didn't bother disabling anything, and installed SP2. Although the installation took quite a long time >.< it all works fine.

[miki69]

one question: what happen with Self-defense module test update (1006)? Will that be updated as well or you quit that?

[funkydude]

-{ Quote: "one question: what happen with Self-defense module test update (1006)? Will that be updated as well or you quit that?" }-

I think that will be removed from test since it's not needed.

[eezdva]

So ESET is fixed? No more problems??

[cyberg]

is it a test update or final update? why don't you release a new build?

[eezdva]

OK I downloaded EES and it installed. First it gave me the red thing again. Saying the anti virus didn't work. Then I updated and restarted the PC.

The color of ESET is normal again. But I put the firewall in interactive mode but it doesn't interact. So basicly is blocking everything. Plus FireFox reacts super slow. HUM. :'(

[agoretsky]

Hello,

When Test Mode is disabled, all modules that were downloaded for testing purposes should back revert to the last production version.

Regards,

Aryeh Goretsky


-{ Quote: "one question: what happen with Self-defense module test update (1006)? Will that be updated as well or you quit that?" }-

[agoretsky]

Hello,

This is a production update. It is possible, although very unlikely, there might be one or two additional updates to the module if further changes are needed, however, in all likelihood subsequent updates will be for other reasons such as fixing other routine issues, adding new features and so forth.

Other distribution mechanisms may be used as well, but the fastest way to reach affected customers is distributing the new Anti-Stealth module as an update.


Regards,

Aryeh Goretsky

-{ Quote: "is it a test update or final update? why don't you release a new build?" }-

[cojms1]

I'm not sure if I am missing something here. I have Vista Ultimate (32-bit) SP2 and ESS 4.0. I have followed all the instructions here, but still cannot access the Internet with the Personal Firewall turned on. The configuration I am using worked on my previous XP installation so I know it is OK.

Are there any suggestions or troubleshooting that I can do to investigate the issue?

Even with the Personal Firewall in Interactive Mode, Anti-Stealth and Self-defense turned off and several reboots I can still only access when the firewall is off.

[smalar]

-{ Quote: "So ESET is fixed? No more problems??" }-

you're kidding, aren't you?

[cojms1]

After further investigation I believe my issue may be slightly different. I will create a new thread and you can ignore my entry here.

-{ Quote: "I'm not sure if I am missing something here. I have Vista Ultimate (32-bit) SP2 and ESS 4.0. I have followed all the instructions here, but still cannot access the Internet with the Personal Firewall turned on. The configuration I am using worked on my previous XP installation so I know it is OK.

Are there any suggestions or troubleshooting that I can do to investigate the issue?

Even with the Personal Firewall in Interactive Mode, Anti-Stealth and Self-defense turned off and several reboots I can still only access when the firewall is off." }-

[funkydude]

Basically if you were desperate enough to actually use test mode which I highly DO NOT recommend, you're stuck with test mode. Either turn it off and reinstall ESS/EAV completely, or leave it on. You can't turn it off with no reinstall, you will be stuck with old modules, hence the breaking of the internet connection.

[eezdva]

-{ Quote: "you're kidding, aren't you?" }-

???

Im a still having problems.

[smalar]

-{ Quote: "???

Im a still having problems." }-

yeah, like the most :( ,

that was the reason I asked you, if your question was serious ;)

[terradon]

After making sure that the anti-stealth module had updated, I allowed MSUpdate to apply SP2. ESS was active. SP2 installed without issue and everything seems to be working fine.

[nrms]

How should I proceed now? I have Vista SP2 already installed, two of my PC's had problems with Eset NOD3 v4.0.437 so I completely uninstalled them, and they've been NOD32 free for a couple of weeks now.

Now the system is fixed - should I reinstall from my previous downloaded installer? Will it auto-update to the fixed version? Should I download a new installer and install from that?

Thanks
NigelS

[agoretsky]

Hello,

I would suggest you try resetting the ESET Personal Firewall to see if that make any difference. Instructions on doing so can be found in ESET Knowledgebase article #941, "How do I restore default settings to the Personal firewall? (http://kb.eset.com/esetkb/index?page=content&id=SOLN941)"

Regards,

Aryeh Goretsky

-{ Quote: "I'm not sure if I am missing something here. I have Vista Ultimate (32-bit) SP2 and ESS 4.0. I have followed all the instructions here, but still cannot access the Internet with the Personal Firewall turned on. The configuration I am using worked on my previous XP installation so I know it is OK.

Are there any suggestions or troubleshooting that I can do to investigate the issue?

Even with the Personal Firewall in Interactive Mode, Anti-Stealth and Self-defense turned off and several reboots I can still only access when the firewall is off." }-

[agoretsky]

Hello,

You can go ahead and re-install ESET NOD32 Antivirus v4.0.437.0 from the .MSI installer package that you previously downloaded. After it has finished installing, it will download the updated module when it retrieves updates to the virus signature database.

Regards,

Aryeh Goretsky

-{ Quote: "How should I proceed now? I have Vista SP2 already installed, two of my PC's had problems with Eset NOD3 v4.0.437 so I completely uninstalled them, and they've been NOD32 free for a couple of weeks now.

Now the system is fixed - should I reinstall from my previous downloaded installer? Will it auto-update to the fixed version? Should I download a new installer and install from that?

Thanks
NigelS" }-

[intarest]

After reading all of the above advice / information, I have to confess that I am still a little uncertain about whether to proceed with the upgrade or not. Like a (foolish) trusting soul, I applied the new Vista update as soon as the automatic updater identified the upgrade, and advised that I should proceed to install it. However, as we are all now aware, this caused a major problem with my Eset installation, resulting in a lengthy conversation with the Technical Support team, who subsequently logged remotely onto my PC, downloaded some fix files directly onto my desktop, and advised me to install version 3 of the application until such times as a proper solution was forthcoming from the developers. This was about 5 to 7 days ago.
So my question is, have we now reached a point where it is "safe" to download & install Version 4 once again, or (as it seems from earlier posts in this thread), are there still question marks about the overall suitability of this release in a Vista SP2 operating environment ? I certainly do not want to go through all the pain & aggravation of downgrading to V3 a second time, and as the firewall interactive mode still appears to be faulty, I wonder whether it would actually be advisable to stick where I am for the present time ?
All help & advice would therefore be greatly appreciated.
Many thanks,
Intarest.

[flyrfan111]

It's running smoothly on my 4 systems, 3 of which are running Vista Home Premium with SP2, 1 running XP SP3.

[faust1200]

I have been reading the forums carefully, however, I'm still a bit confused, sorry.

Regarding ESET NOD32 Antivirus v4.0: I read that testing is complete and the new modules have been distributed. Will unchecking safe mode still cause me to revert to the old non-working modules?

How long should I leave test mode checked? Thanks.

[funkydude]

It will revert to the old non-working firewall, everything else will be updated. If you want to disable you will need to wait until firewall module 1047 is released, or disable it and reinstall ESS.

[faust1200]

-{ Quote: "It will revert to the old non-working firewall, everything else will be updated. If you want to disable you will need to wait until firewall module 1047 is released, or disable it and reinstall ESS." }-

Sorry, I guess I posted in the wrong forum. The mod linked the antivirus issues over here , so I got confused.

Anyway, I'm talking about the Antivirus, not the security suite. Thanks.

[funkydude]

-{ Quote: "Sorry, I guess I posted in the wrong forum. The mod linked the antivirus issues over here , so I got confused.

Anyway, I'm talking about the Antivirus, not the security suite. Thanks." }-

With EAV only you should be perfectly fine turning off test mode.

[faust1200]

-{ Quote: "With EAV only you should be perfectly fine turning off test mode." }-

Well, I tried undoing test mode last night and within a few hours or so I noticed a few updates come through in quick succession, then my computer froze. When I restarted, I got the redeye. I then put it back into test and redownloaded whatever it was giving me and it works again. So, I dunno.

[eezdva]

It's not fixed , I get still the interactive firewall not wanting to be interactive and so not giving me notifications and blocking everyting. Plus PC is slowwwww

[intarest]

Seems to me that we have two threads at present, which are both trying to address the same issue :-

http://www.wilderssecurity.com/showthread.php?t=243422

Maybe one of the Mods should combine these threads, so that everyone can share the same information ?

As it stands, it unfortunately seems that the bottom line is the same in both instances, ie there is no valid fix at present, unless users "fiddle about" with files & configurations. Surely registered users should have access to a tried & trusted solution now, rather than having to resort to these (possibly successful) alterations !?!

Regards,

Intarest.

[elyoh]

I had similar troubles, unexplained problems with internet. Resetting rules etc did not fix. The solution for me was to uninstall ESET and reinstall.

[hclarkjr]

Aryeh, i have sent my sysinspector log to your email address and sent you a private message. it started today with it disabled. all i had to do was restart and it was fixed.

[eezdva]

Hi, guys . I haven't reinstalled Eset but can I use it again? Or do I need to tweak it somewhere? And how?

Or will I be able to use it with the normal setup?

[flyrfan111]

-{ Quote: "Hi, guys . I haven't reinstalled Eset but can I use it again? Or do I need to tweak it somewhere? And how?

Or will I be able to use it with the normal setup?" }-

It seems fixed for most people but some are still having troubles.

[eezdva]

I installed it yesterday. Put the firewall on interactive but nothing happened.No pop ups from the firewall. Couldn't open firefox , msn messenger. Nothing went online.


What can I do?

[agoretsky]

Hello,

If you are experiencing difficulties with the firewall in ESET Smart Security (not with the scanning engine initializing-this issue has since been fixed with a production module release), then please try enabling Test Mode in the program to download a newer build of the firewall module for testing purposes and post the results here. Be sure to include the version number for the software software and the build information for all modules.

Regards,

Aryeh Goretsky

[eezdva]

Do I have to leave the "test mode" on or after an update i can put it off...


And is there a risk involved by enableing it?

[pegas]

-{ Quote: "Do I have to leave the "test mode" on or after an update i can put it off...


And is there a risk involved by enableing it?" }-

As soon as you disable the test mode and update, the firewall module will go back to 1040 build, with the test mode on you will have 1047. Don't be afraid, most users here report the test mode make it better.

[eezdva]

Ok test module was on 1047 but didn't fix the problem. Couldn't get on the internet although it updated fine.


Virus signature database: 4150 (20090612)
Update module: 1028 (20090302)
Antivirus and antispyware scanner module: 1222 (20090612)
Advanced heuristics module: 1092 (20090309)
Archive support module: 1095 (20090525)
Cleaner module: 1041 (20090603)
Anti-Stealth support module: 1012 (20090526)
Personal firewall module: 1047 (20090525)
Antispam module: 1011 (20090114)
SysInspector module: 1212 (20090414)
Self-defense support module : 1006 (20090513)


I had to deinstall to be able to write you guys.... Grrrrr

[agoretsky]

Hello,

Can you please describe how your computer connects to the Internet? Feel free to reply in as much detail as possible.

Regards,

Aryeh Goretsky

-{ Quote: "Ok test module was on 1047 but didn't fix the problem. Couldn't get on the internet although it updated fine.


Virus signature database: 4150 (20090612)
Update module: 1028 (20090302)
Antivirus and antispyware scanner module: 1222 (20090612)
Advanced heuristics module: 1092 (20090309)
Archive support module: 1095 (20090525)
Cleaner module: 1041 (20090603)
Anti-Stealth support module: 1012 (20090526)
Personal firewall module: 1047 (20090525)
Antispam module: 1011 (20090114)
SysInspector module: 1212 (20090414)
Self-defense support module : 1006 (20090513)


I had to deinstall to be able to write you guys.... Grrrrr" }-

[eezdva]

Actually something wierd happened. I installed version 3 of ESS and after I deinstalled it . V4 installed perfect.

It works good now ??

[pegas]

Just to let you know ...
Today upgraded via Windows update to the Czech localized Vista 32 SP2 and no problems whatsoever even with ESS (.437 with firewall module 1050) running during the upgrade. Well done Eset folks :thumb:.

[eezdva]

Yup , it is finally working well again.

it was a big mistake though.
Even on Amazon they talk about this. It is not really good commercial to have that in the reviews on Amazon. Anyways although the mistakes Nod32 rocks.

But a big big mistake.