Trying to Push Installations but they Fail

[hackerjoe]

Hi All,

I'm new to ESET and I'm having a hard time of trying to push out installations to clients. I called the Helpdesk but they didn't seem to want to walk me through setting everything up. They were happy to send me som setup instruction but I found them not very helpfull.
Well heres some of the errors . I can ping the PC as its right next to me as well are several others I'm trying to install Anitvirus to. Theres no firewall and the admin shares and IPC$ shares look ok. 1 other thing is I'm a Domain Admin and using those credentials !!! Thanks for anyhelp in advance.
Joe
1st file !!!!!
Computer: *********
Domain: *******
Get Info Diagnostics, server: Esetsvr, user: ********
Setting IPC$ Connection Result Code: 0 (The operation completed successfully.)
Remote Registry Connecting (OS Info) Result Code: 0 (The operation completed successfully.)
Remote Registry Opening (OS Info) Result Code: 0 (The operation completed successfully.)
Remote Registry Reading (OS Info) Result Code: 0 (The operation completed successfully.)
Remote Registry Connecting (ESET Security Product Info) Result Code: 0 (The operation completed successfully.)
Remote Registry Opening (ESET Security Product Info) Result Code: 2 (The system cannot find the file specified.)
Remote Install Diagnostics, server: Esetsvr, user: ********
Setting ADMIN$ Connection Result Code: 0 (The operation completed successfully.)
Copying ESET Installer Result Code: 0 (The operation completed successfully.)
Setting IPC$ Connection Result Code: 0 (The operation completed successfully.)
Registering ESET Installer as a Service Result Code: 0 (The operation completed successfully.)

2nd file
Computer: ***********
Domain: *******
Get Info Diagnostics, server: Esetsvr, user: ********
Setting IPC$ Connection Result Code: 0 (The operation completed successfully.)
Remote Registry Connecting (OS Info) Result Code: 0 (The operation completed successfully.)
Remote Registry Opening (OS Info) Result Code: 0 (The operation completed successfully.)
Remote Registry Reading (OS Info) Result Code: 0 (The operation completed successfully.)
Remote Registry Connecting (ESET Security Product Info) Result Code: 0 (The operation completed successfully.)
Remote Registry Opening (ESET Security Product Info) Result Code: 2 (The system cannot find the file specified.)
Remote Install Diagnostics, server: Esetsvr, user: ********
Setting ADMIN$ Connection Result Code: 53 (The network path was not found.)
Setting IPC$ Connection Result Code: 0 (The operation completed successfully.)
Registering ESET Installer as a Service Result Code: 0 (The operation completed successfully.)

[CrunchieBite]

I'd start by checking this KB article

http://kb.eset.com/esetkb/index?page=content&id=SOLN82

The only times I have found a push not to work were on machines with firewalls running or machines which had previously had another security product installed which hadn't uninstalled nicely.

~M

[hackerjoe]

I went through everything on that list and it all looks ok, so is it possible that Nortons SAV 10.2 on these machines may be causing a conflict ?

[SmackyTheFrog]

Nod32 will not install if it sees SAV is present. The application event log on the target systems should have this information for you.

[hackerjoe]

-{ Quote: "Nod32 will not install if it sees SAV is present. The application event log on the target systems should have this information for you." }-

Ok so it won't install over SAV is there any other AntiVirus programs or Spyware programs it wont install over :-\ ?

I wish support would have mentioned to me that you can't have anything else on the PC in order to push NOD32 out to it ::) !

Thank for the help :)
We're actually trying several different AV programs before buying, how does this rate to the others out there ?? Lets say Vipre, BitDefender, SEP ?????

[SmackyTheFrog]

It will not install over the top of existing products that have real-time scanners because they can conflict and cause system instability. I am guessing there is a big list somewhere for what it checks for, but I do not have it on hand. The application event log will give you far more information about what exactly stopped the install if the service was invoked.