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libbo1
March 11th, 2004, 11:44 AM
locks up on scan. tried to delete and re-install but with out results.

Maybe onslaught of virii recently (and their eradication) changed some files.
\
Thanks

Jooske
March 11th, 2004, 12:49 PM
Hi Libbo,
sad story.
Has all scanning stopped completely or does it happen on a special file or location in your system? In that case something else could be the matter: for instance a very large file, a corrupt rar file, files locked by other scanners, etc, damage on the HD, many options thinkable.
Did you recently install other software?
Is there any reason to think of a recent infection?
Did you try an online scan as second opinion?

libbo1
March 15th, 2004, 04:35 PM
no recent software and did run online scan

it locks up scanning on 1st file sys32\smss.exe

Gavin - DiamondCS
March 15th, 2004, 10:28 PM
Should progress after scanning that file, simply WAIT :)

If nothing happens for quite some time, please verify your system files as per this page

http://tds.diamondcs.com.au/index.php?page=files

libbo1
March 17th, 2004, 07:35 AM
re-installing the runtime update solved the problem!

Thanks *puppy*