Forgotten Password!

[daniel952]

How can a forgotten password be recovered? I cannot turn protection off without my password.

Is it possible, or will I need to uninstall, then re-install the program?


Dan

[crofttk]

Did you try just hitting enter at the password prompt? Perhaps you have password protection enabled but no password in effect. I ran into this some time ago and it was answered on the FAQ pages at their website.

[daniel952]

{QUOTE-> Did you try just hitting enter at the password prompt? Perhaps you have password protection enabled but no password in effect. I ran into this some time ago and it was answered on the FAQ pages at their website. <-QUOTE}


I have a password configured, but don't remember doing so. I've tried clicking OK without typing a password many times, but its invalid.

[Coldmoon]

Hi daniel952 and welcome :)

Please see your PM for some suggestions...

Let me know if it helped

Thanks Mike

[daniel952]

Thanks Coldmoon. A version of what you wrote worked for me, although I had to reinstall.

{QUOTE-> Hi daniel952 and welcome :)

Please see your PM for some suggestions...

Let me know if it helped

Thanks Mike <-QUOTE}

[mrjohn]

Any chance I could also be PM'd a possible solution please? I've run into the same problem. :(

[Coldmoon]

See your PM :)

[Zig Estensen]

I to am having this problem.. except that my step son installed a few programs and DID NOT write the passwords down and has since forgotten passwords. ???
I have contacted tech support to see what I can do to rectify this situation.
Is there any way or back door way to turn this off without the password?
Now I have also found out he did put CyberPatrol on the computer and when I tried deleating it, of course it shuts down the computer and with Returnal it keeps some of the main program in the partitioned part and now I don't even has internet access, Cyber Patrol is now blocking all internet access... It is a good program I guess, doing what it is supposed to be doing but....

[Coldmoon]

{QUOTE-> I to am having this problem.. except that my step son installed a few programs and DID NOT write the passwords down and has since forgotten passwords. ???
I have contacted tech support to see what I can do to rectify this situation.
Is there any way or back door way to turn this off without the password?
Now I have also found out he did put CyberPatrol on the computer and when I tried deleating it, of course it shuts down the computer and with Returnal it keeps some of the main program in the partitioned part and now I don't even has internet access, Cyber Patrol is now blocking all internet access... It is a good program I guess, doing what it is supposed to be doing but.... <-QUOTE}

Hello Zig Estensen and welcome to the forums :)

Please see your e-mail for a reply from our support team and let us know if this helped solve your issue.

Mike