username/password not accepted

[z4mat]

Hi,

I purchased a 3-user license for ESET Smart Security on April 16th. To date, I still receive an error message when trying to update.

On all three PC's (two Vista Home 32bit 1 Vista Home 64bit) I have the following message in the Update section...

Virus signature database could not be updated, invalid username and/or password.

I have made sure I entered both correctly (cut and paste from email) but it will not work.

I noticed in another thread, a moderator asked the poster to PM him details of the transaction if he purchased through the US site and he would investigate. I purchased through eset.com and am located in Canada. Could someone help me out with this?

Thanks very much,

Tony

[Marcos]

PM sent.

[agoretsky]

Hello,

Private message sent, too.

Regards,

Aryeh Goretsky

[z4mat]

Less than 24 hours to respond and solve my problem. Now that is what support should be like everywhere. ;D

Thanks for the quick resolution, very appreciated. All PC's updated and running smoothly.

Cheers,

Tony