ESET Smart Security blocking google.com

[qwert1]

Apparently the ESET firewall has been blocking my connection with google.com periodically.. I found this out after I paused protection and turned it back on. Is there a fix to this?

please reply as soon as possible, thanks!

[DarrenDavisLeeSome]

This is the second thread of ESET's Firewall blocking google.com. Really weird. I use google quite a bit: gmail, maps, search, etc... I've never had any google blocks at all.

Have you any entries in your Firewall log of the blockings?

Any particular thing you are doing at google that is getting blocked: downloading files, uploading files, purchasing, etc...??

[Marcos]

-{ Quote: "This is the second thread of ESET's Firewall blocking google.com. Really weird. " }-

This would happen if the response from your preferred DNS server times out, the computer queries the secondary DNS server for name resolution and then receives different IP addresses from both servers. Disabling DNS cache poisoning attack detection should help.

[qwert1]

-{ Quote: "This would happen if the response from your preferred DNS server times out, the computer queries the secondary DNS server for name resolution and then receives different IP addresses from both servers. Disabling DNS cache poisoning attack detection should help." }-

Thanks for the info!

to DarrenDavisLeeSome: I was just trying to get onto google.com to do a search, nothing else.

[L7wy]

-{ Quote: "Apparently the ESET firewall has been blocking my connection with google.com periodically.. I found this out after I paused protection and turned it back on. Is there a fix to this?

please reply as soon as possible, thanks!" }-

For me the solution was:go to "IDS and advanced options" then uncheck "block unsafe address after attack detection". :D Sorry for my bad english :D

[theseus47]

Just to play the devil's advocate here...a workaround != a solution, and a workaround that requires you to turn off security features of the suite is definitely not a fix. :p

[BoscoCosta]

yea i had the same exact issue with my gmail not working and occasionally not allowing google to even open yet when i did the same trick to turn of the IDS setting for blocking address after attack i no longer have the issue. I agree this is NOT a good fix

[DEFIANTx]

I can also confirm this issue. I cannot go to www.goolgle.com or log into my gmail.

Hope there's a fix soon as I've went back to the stand alone antivirus (nod32) and firewall (zone alarm free) for my solution.

[theseus47]

Yep, and the latest update to 4.0.424.0 doesn't fix this either - firewall module wasn't changed :(

[funkydude]

-{ Quote: "This would happen if the response from your preferred DNS server times out, the computer queries the secondary DNS server for name resolution and then receives different IP addresses from both servers. Disabling DNS cache poisoning attack detection should help." }-

If the request to the primary DNS IP timed out, and it moves to the secondary, exactly how does it have two IP's of google.com to forward to? The primary timed out, i.e. no IP for google returned.

[xxJackxx]

-{ Quote: "If the request to the primary DNS IP timed out, and it moves to the secondary, exactly how does it have two IP's of google.com to forward to? The primary timed out, i.e. no IP for google returned." }-

That was what I wondered... ???

[DarrenDavisLeeSome]

According to Windows Secrets someone has discovered a major hole in Google's software. Google's Gmail accounts especially have been subject to numerous break-ins.

Is it possible ESS's Firewall is picking up on this?

[Jenee]

I have 4 PCs all running everything Google and ESS4 is not blocking Google at all. That includes XP and Vista.

[a3_alin]

I have vista ultimate 32... I have the same problem... ess v4 blocks google and some pictures on the different page on web... I can't send files bigger then 1MB in yahoo messenger, but i can receive... firewall 1045 still has many bugs...
I try many security solusions and no problem... ess v4 should be back in beta!!!

[Stem]

-{ Quote: "According to Windows Secrets someone has discovered a major hole in Google's software. Google's Gmail accounts especially have been subject to numerous break-ins.

Is it possible ESS's Firewall is picking up on this?" }-

there are 2 points I would make.

1. If there was some actual attack during the connection, then all users of ESSv4 should be seeing this. But I currently do not have connection problems with the site, nor do others as reported.

2. If it was some form of attack from the site, then it would be incorrect advice from Eset to actually disable such protection to allow the attack.


I have seen and reported a number of issues, both on forum and in private, but as there is no information feedback from Eset concerning the problems, be it directly or indirectly, then I simply put the problems down to bugs/problems within the software.
My trial license as now expired, so I have now removed the software.



- Stem

[jfcunniffe]

Hi I new here but I had the same problem with access Google.com with eset smart security, had to turn off the firewall to access the site, so I uninstalled smart security. then reinstalled it but turn off the Threatsence box so far it has worked.

[DarrenDavisLeeSome]

So, maybe this whole ESS vs. Google thing has nothing to do with the ESS Firewall at all...? Correct me if I'm wrong but isn't the ThreatSense engine totally independant from the Firewall engine?

[funkydude]

-{ Quote: "
My trial license as now expired, so I have now removed the software.


" }-

Shame because your advice was quality worth paying for.

[theseus47]

-{ Quote: "Shame because your advice was quality worth paying for." }-

And shame that we seem to care about the loss of a valued customer more than ESET. But then again, I'm sure they're used to it. By the time they finally fix these program-breaking bugs that should have been addressed prior to the premature launch, even if they only occur to a sizable minority of the users, I wonder how many potential customers will have already given up in disgust and turned to other security solutions?

[E-Buzz]

Yesterday i installed ESS 4.0.424 on a virgin fresh Windows 7 RC1. It blocked google.com alright, and a few other sites aswell, for example the Gigabyte support pages at http://www.gigabyte.com.tw. Otherwise ESS 4.0.424 seemed to work totally normal on Windows 7, no BSOD or anything

[funkydude]

-{ Quote: "And shame that we seem to care about the loss of a valued customer more than ESET. But then again, I'm sure they're used to it. By the time they finally fix these program-breaking bugs that should have been addressed prior to the premature launch, even if they only occur to a sizable minority of the users, I wonder how many potential customers will have already given up in disgust and turned to other security solutions?" }-

I don't think he ever bought ESET, he likes to trial firewalls and we got lucky to have him for 30 days ;D

[trjam]

-{ Quote: "And shame that we seem to care about the loss of a valued customer more than ESET. But then again, I'm sure they're used to it. By the time they finally fix these program-breaking bugs that should have been addressed prior to the premature launch, even if they only occur to a sizable minority of the users, I wonder how many potential customers will have already given up in disgust and turned to other security solutions?" }-

And then there are those of us, who have now turned to ESS and are completely satisfied.

[theseus47]

-{ Quote: "
I don't think he ever bought ESET, he likes to trial firewalls and we got lucky to have him for 30 days " }-
Potential customer then, instead of an actual customer :p

-{ Quote: "And then there are those of us, who have now turned to ESS and are completely satisfied." }-

Undoubtedly the majority of people will have no problems with ESS. The question is, of course, just how many of those in the "minority" ESS is prepared to lose before they resolve the various bugs to a reasonable degree of usability.

[Beschtia]

Hi

i have the same Problwem blocking all Google.*** Sites, all solutions on this Forum and ESET.com are not working.

only disable ESS Personal Firewall and aktivate Windows Firewall works.

have installed:
ESS 4.0.424.0 on Vista x64 Ultimate

have also many from these entries:

-{ Quote: "27.04.2009 20:56:32 Address temporarily blocked by active defense (IDS) 192.168.1.38:49228 74.125.43.104:80 TCP" }-

what can i do to fix this?

regards Markus

[DarrenDavisLeeSome]

-{ Quote: "Undoubtedly the majority of people will have no problems with ESS. The question is, of course, just how many of those in the "minority" ESS is prepared to lose before they resolve the various bugs to a reasonable degree of usability." }-

Uh boy...where the heck have you been?

People using the new releases of ESS 4.0 and beyond AND are experiencing major problems and/or minor annoyances ARE IN THE VAST MAJORITY! ! !

People using the new ESS 4.0 and beyond with their machines running perfectly are FEW AND FAR BETWEEN. Your are GROSSLY outnumbered...at least 1000 to 1.

If you want to believe that the majority of ESS or NOD32 users, old or new versions, and are completely satisfied, and/or their machines are running perfectly....you keep on believing that. The same thing that happened to Symantec is going to happen to ESET. They lost costumers in the millions because they refused to address the serious problems that their software was responsible for. Symantec was in a far better position to overcome the bad rap because they've been around the longest. They could afford it. ESET's just a fly-speck in comparison. If they keep on doing as they have been lately, and if they do not get ESS 4.0 up and running stable then they will not be around much longer and we'll all have to find another Antivirus and/or Security suite.

[trjam]

LMAO. You are so out of touch with reality. Eset has millions of consumers using version 4 and all are happy. Why dont you stroll over to the Avira Support Forum Here (http://forum.avira.com/wbb/index.php?page=Board&boardID=131&9598a4b9) and count the number of requests for help in the last 2 days. It aint no different my red eyed friend. Eset is no better or worse then all of them. If you are so dis-satisfied with them, just let me know and I will get you over to the Avira side. Because Eset is still moving right along in positive fashion, with or without ya.:dry:

[larryb52]

-{ Quote: "LMAO. You are so out of touch with reality. Eset has millions of consumers using version 4 and all are happy. Why dont you stroll over to the Avira Support Forum Here (http://forum.avira.com/wbb/index.php?page=Board&boardID=131&9598a4b9) and count the number of requests for help in the last 2 days. It aint no different my red eyed friend. Eset is no better or worse then all of them. If you are so dis-satisfied with them, just let me know and I will get you over to the Avira side. Because Eset is still moving right along in positive fashion, with or without ya.:dry:" }-


can't say 'all' or 'never' however I agree that probably most have no issues & the few such as myself always stick out because of the way discussion boards are run, the negatives always stick out because we are disatisfied...I will try my firewall & just AV of nod tonight as an alternative but I do understand others getting perhaps too upset. However ESET's program does have some problems. IMHO all suites have problems I don't care who they are made by because in the sincerity to do their best things like computers are not created equal therefore and there are incompatibilities & this is where most things get out of hand. People just don't get that every program has it's limitations and not everything can be made to run on your machines...

[trjam]

I agree Larry. I only bothered to try it again after a friend here basically said to look beyond the plants, try it again and do your own investigating. That is why I installed on 3 different setups and all have worked flawlessly. So I bought the suite. I owned the AV already. I do know some have issues, but that is true for all. And there is a proper way to get it addressed without all the theatrics. I have seen Ronjor and Bubba shell out some great help in the last week along with the Eset folks. Is it a problem that can be fixed with a twitch of the fingers, not always, but foks have to hang in there. Eset will get this right, like most vendors eventually do.
Jeff

[DarrenDavisLeeSome]

-{ Quote: " You are so out of touch with reality. Eset has millions of consumers using version 4 and all are happy" }-

Oh brother....

You are completely out of your mind.

COMPLETELY!

[trjam]

Maybe, but I control it.:dry:

[DarrenDavisLeeSome]

could of fooled me...but you didn't.

[trjam]

-{ Quote: "could of fooled me...but you didn't." }-

I would never try to fool anyone, just help with what little I offer.

[funkydude]

Last time I got dragged into this conversation, the entire thread got moderated, just a warning trjam you're probably wasting your breath.

[theseus47]

-{ Quote: "LMAO. You are so out of touch with reality. Eset has millions of consumers using version 4 and all are happy. Why dont you stroll over to the Avira Support Forum Here (http://forum.avira.com/wbb/index.php?page=Board&boardID=131&9598a4b9) and count the number of requests for help in the last 2 days. It aint no different my red eyed friend. Eset is no better or worse then all of them. If you are so dis-satisfied with them, just let me know and I will get you over to the Avira side. Because Eset is still moving right along in positive fashion, with or without ya.:dry:" }-

If you're implying that I need to do my own investigating and try other suites, there's no need as I've bought both suites already, as well as a few others. If you're implying that I should simply move on to another suite if I don't like ESET, the point is that I do like ESET, and would rather they get their act together instead of replacing ESS with another suite on my main system.

I'm not exactly sure what you're arguing about here. I already stated (twice in this thread) that the majority of ESET customers have no problems with ESS, so you're preaching to the choir here.

Obviously, the optimal number of bugs in a suite is not 0, as the costs in making such a bugless program wouldn't justify the diminishing returns in customer sales. On the other hand, just because a minority of people have problems doesn't make the necessity to fix the bug in a timely manner any less legitimate. In this case, where the bug is potentially program-breaking and driving away a certain number of customers, it's not a stretch to say that fixing it should be high on the priority list for ESET.

ESET is a business and must look beyond the program itself. There are any number of potential problems from inadvertently blocking key websites, like Google and Yahoo, even for a small % of its customers--including legal ramifications if the problem persists long enough and the minority gets annoyed and/or vocal enough.

EDIT: In any case, this is getting off-topic. The point is to make sure ESET is aware of this persistent problem and fix it in as short a time as is reasonable by keeping the issue alive enough so that resources, scarce as they may be, are allocated to fix it in a timely fashion. To that end, the fact that a large portion of the customer base doesn't have this problem is largely irrelevant unless there's some other bug that urgently needs to be addressed more than even this one.

[trjam]

This is right on topic. My post was aimed at that guy who has a lot of first names joined together, not at you.

I thank you for your honesty and candor.:thumb: You are obviously like me, a Eset customer who wants to see them get this right, period. ;)

[apex2000]

Just found this forum after experiencing problems with ESS4. It actually started last Saturday (25 April 2009) with me not being able to enter Google reader or GMail. In the beginning I thought it was the Thai government up to their tricks or something - trying to stop people communicating, etc.

In the end, and purely by accident, I found that the problem was with ESS4. I did a fresh install of Win 7 7100 and, before installing ESS4, I could get through to all Google web sites. Then, after installing ESS4, I couldn't do anything with any Google site. On top of that, Windows Update wouldn't work, and I couldn't run the Mozy Backup configuration program.

Right now, I am using NOD32 AV and Windows Firewall. However, I would really love to go back to ESS4. I hope ESET get this problem sorted and quickly.

[Ryan Hayward]

Out of curiosity, why not just revert back to version 3 instead of getting frustrated? Its completely stable. ;)
Beats switching to another security suite that'll only slow down your 'puter....

[trjam]

good point Ryan. I think for some, it is so they can do the old "Splash and Dash" here.

[_Logan]

I'm glad to see this thread, I was just on my way to report this! I too have the issue with the ESET firewall blocking google.com, and gmail. It's strange, it doesn't happen all the time either, but most of the time for sure. For awhile I just thought it was my poor dial-up DNS, but even when I changed my DNS to OpenDNS it still did it. Just today did I think to disable the ESET firewall, and things work perfectly now!

Has been a very frustrating few weeks dealing with this since I upgraded to v4. I didn't read all of this thread, but from I could tell not many others can reproduce this, nor know what the problem could be? I'd be happy to supply logs (if it would be in there) or anything that could help this get fixed.

[Marcos]

It should help if you disable the "Block unsafe address after attack detection" option in Setup -> Personall firewall -> IDS and advanced options section. A newer firewall module will be distributed within a couple of days automatically to those who have test mode in the update setup enabled and receive beta modules automatically.

[larryb52]

-{ Quote: "It should help if you disable the "Block unsafe address after attack detection" option in Setup -> Personall firewall -> IDS and advanced options section. A newer firewall module will be distributed within a couple of days automatically to those who have test mode in the update setup enabled and receive beta modules automatically." }-

what do I need to do to get those updates for testing?

[JoeBingo]

-{ Quote: "It should help if you disable the "Block unsafe address after attack detection" option in Setup -> Personall firewall -> IDS and advanced options section. A newer firewall module will be distributed within a couple of days automatically to those who have test mode in the update setup enabled and receive beta modules automatically." }-
I am experiencing problems associated with my ESS 4.0 firewall as well. The problems have only started within the last 24 hours. I had not made any hardware or software changes and can only guess that the problems MAY have been as a result of an automatic update or something. I have had to disable my ESS 4.0 firewall in order to get to MANY sites, including google.

I tried uninstalling ESS 4.0, downloading the latest version and completely reinstalling with default settings this morning and I still have compatibility issues with the firewall. Does not matter if the firewall is in Automatic or Interactive filtering mode.

I have made the changes suggested in the above quote and hope to receive "a newer firewall module" within a couple of days.

XP Home SP3
IE 8.0
ESS 4.0

[trjam]

-{ Quote: "I am experiencing problems associated with my ESS 4.0 firewall as well. The problems have only started within the last 24 hours. I had not made any hardware or software changes and can only guess that the problems MAY have been as a result of an automatic update or something. I have had to disable my ESS 4.0 firewall in order to get to MANY sites, including google.

I tried uninstalling ESS 4.0, downloading the latest version and completely reinstalling with default settings this morning and I still have compatibility issues with the firewall. Does not matter if the firewall is in Automatic or Interactive filtering mode.

I have made the changes suggested in the above quote and hope to receive "a newer firewall module" within a couple of days.

XP Home SP3
IE 8.0
ESS 4.0" }-

You still using "Hide My IP."

[JoeBingo]

-{ Quote: "You still using "Hide My IP."" }-
Nope ... I got rid of that crap, shortly after figuring out how to make it work months ago. By the way, I was using ESS 3.0 back then ... and since that time, I have slicked the hard-drive and done a complete OS reinstall months ago as well.

The only other app that runs full time along side ESS 4.0 on my machine is "Super Ad Blocker" which also includes SUPERAntiSpyware within the ad blocking app.

You can see by my post count and join date, that I am a lurker. I do not post unless there is a real problem. Otherwise, I leave the posting to professionals and stay out of the chit-chat and ya-ya BS.

[trjam]

very good my friend. Could Ad blocker be the issue? You just might want to see if it conflicts with the latest version of ESS.

[Marcos]

Try unchecking the "Block unsafe address after attack detection" option in the IDS section of the firewall setup.

[trjam]

-{ Quote: "Try unchecking the "Block unsafe address after attack detection" option in the IDS section of the firewall setup." }-

Better advice then mine.:)

[JoeBingo]

-{ Quote: "very good my friend. Could Ad blocker be the issue? You just might want to see if it conflicts with the latest version of ESS." }-
Of course anything is possible trjam. But interestingly, when I disabled ESS firewall, the connectivity issues with "many" sites went away entirely.

I wanted to hold off a bit before chiming back in, since disabling "Block unsafe address after attack detection" as suggested by Marco ... but, since doing so, I have not had any issues either. SOooo ... I think the fault COULD be with the ESS firewall module.

I still can't figure out why I ran for about a month with ESS 4.0 (Interactive mode) and only in the last 24 hours, started experiencing connectivity issues with a bunch of websites. I could not update Sun Java, ESS blocked the java update. I could not connect to CNN or Fox or Photobucket except that all images were blocked and there was only plain text. Also, I could not connect to my homepage, DrudgeReport or google at all. I'm sure there are many other sites I WOULD have had problems with.

I also removed and reinstalled Sun Java and Adobe Flash. STILL ... the problems persisted until I disabled the ESS firewall module .... and as stated, followed Marco's suggestion of disabling "Block unsafe address after attack detection".

So, SO FAR, the workaround "for me" seems to be to use Marco's suggestion and there are no connectivity issues.

[trjam]

then I would suffice that Marcos is aware of said issue and in a later update, a fix will be released. Thanks for working with the vendor.

See, it does work if you try my friends.

[JoeBingo]

-{ Quote: "Try unchecking the "Block unsafe address after attack detection" option in the IDS section of the firewall setup." }-
I have been running fine since doing so just a little over an hour ago.

I also checked "test mode" ... does that mean that when a beta firewall module comes out in a "couple of days" that I will automatically get it or do I also need to become a beta tester or something as well?

I have no interest in being a beta tester by the way, I just would like to get the next firewall update in this case.

[trjam]

you would have to register to test, but since it is going out for testing I would think a fix is not to far off. It is one thing to test an entire product over a module adjustment.

[DarrenDavisLeeSome]

Uh....

What does all this Beta talk have to do with ESS 4.0?

Almost sounds like yall consider even the lastest build of ESS to be a Beta.

As much as it does run like a Beta (i.e. all the numerous complaints about it in this forum), it's not supposed to be.

ESET's already shot themself in the foot offereing it as a full release. Done them more harm than good.

[larryb52]

no ESET is releasing a new firewall module for testing in a few days per Marcos remarks earlier today & you had to have you setup check to accept beta modules...



-{ Quote: "Uh....

What does all this Beta talk have to do with ESS 4.0?

Almost sounds like yall consider even the lastest build of ESS to be a Beta.

As much as it does run like a Beta (i.e. all the numerous complaints about it in this forum), it's not supposed to be.

ESET's already shot themself in the foot offereing it as a full release. Done them more harm than good." }-

[DarrenDavisLeeSome]

Aha...I was wondering what that "Test Mode" check-box was for.

That wouldn't have anything to do with the "program modules have been updated" messages...or would it? I've actually gotten 2 of them since installing it yesterday (Monday) morning: one appears to be the Antivirus and antispyware scanner module: 1212 (20090428 ); and the other is: Archive support module: 1094 (20090428 )

[catnotspam]

hello did you set to block www.google.com *puppy*

[fraaap]

I have had this exact problem since last night (after formatting my PC and reinstalling ESET Smart Security). Google was unavailable for a short while, as were a few more sites. A few hours later it righted itself, but now it has gone again and is blocking almost everything. I found this thread via google after I had unchecked "Block unsafe address after attack detection" - I marked the setting again before clicking the link, and lo and behold this site was blocked too until I unchecked it again. This is my first ever visit to this site, so I have no idea why it would be blocked.

Edit: Just checked the Test Mode function, so hopefully it will be fixed soon :)

[Riony]

A new firewall beta module is coming soon. Let's hope the problem is fixed ;D

[Transsive]

Sites seem to work after I unchecked "block unsafe address after attack detection".

Just as a side note... when I try to diagnose my network connection windows still reports "cannot communicate with DNS server". When I allow all traffic it goes away. (I can ping the dns server)

But I can browse again so I'm happy.

[jhumur]

I installed ESET Smart Security v4.0.424.0 trial on a fresh install of Windows 7 RC Build 7100. It does seem that ESS is blocking Google Mail, Hotmail, and ironically its own site. (I tried to download EConfickerRemover.exe from the ESET site just for kicks.) I had to turn off "Block unsafe address after attack detection" to reach any of these sites.

[Marcos]

-{ Quote: "I installed ESET Smart Security v4.0.424.0 trial on a fresh install of Windows 7 RC Build 7100. It does seem that ESS is blocking Google Mail, Hotmail, and ironically its own site. (I tried to download EConfickerRemover.exe from the ESET site just for kicks.) I had to turn off "Block unsafe address after attack detection" to reach any of these sites." }-

Enabling test mode should download the latest firewall module which won't require disabling blocking access to sites after an attack detection.

[jhumur]

-{ Quote: "Enabling test mode should download the latest firewall module which won't require disabling blocking access to sites after an attack detection." }-

Newbie question: how?

[jhumur]

-{ Quote: "Newbie question: how?" }-

sorry, never mind. found it. thanks.

[jhumur]

-{ Quote: "Enabling test mode should download the latest firewall module which won't require disabling blocking access to sites after an attack detection." }-

Thank you, Marcos. That helped.

[GamaFu]

-{ Quote: "It should help if you disable the "Block unsafe address after attack detection" option in Setup -> Personall firewall -> IDS and advanced options section. A newer firewall module will be distributed within a couple of days automatically to those who have test mode in the update setup enabled and receive beta modules automatically." }-

Thanks a lot. I am having trouble connecting to certain sites on my campus wifi network including Google. Once disabled "DSN Poison Attack Detection" and "Block unsafe address after attack detection", it works fine now. However, unchecking them makes me concern about safety. Should I be worried? ???

[theseus47]

You could update to 1046 (test update), which resolves the issue without disabling those 2 options. No clue what it changed beneath the surface though.

But incidentally, a thanks to Eset for the resolution of this issue with the test update.

[GamaFu]

-{ Quote: "You could update to 1046 (test update), which resolves the issue without disabling those 2 options. No clue what it changed beneath the surface though.

But incidentally, a thanks to Eset for the resolution of this issue with the test update." }-

Thanks. After turned on the test mode, and then update, it's been working great. No more randomly block certain websites. :D

[mmciau]

Thank goodness I have found this site.

I'm convalescing after surgery and the Firewall issues set out in this thread have plagued me for about 2 weeks.

May i ask please

How do I set the Test Mode so I can get the Test update?

Kind regards



Mike McInerney

[pegas]

-{ Quote: "Thank goodness I have found this site.

I'm convalescing after surgery and the Firewall issues set out in this thread have plagued me for about 2 weeks.

May i ask please

How do I set the Test Mode so I can get the Test update?

Kind regards



Mike McInerney" }-
F5 -> Updates -> Advanced update setting -> check Test mode

[mmciau]

Thank you for your help pegas- it is greatly appreciated

Regards

Mike

[gonzo3000]

all these problems remind me of the beta phase ... with eset smart security v3.0.684 I don't have any problems ... I have a legal key and can not switch to v4, because it is full of bugs ... I realy like eset, but now it's very sad ...

[Jenee]

I have to think that the firewall module 1046 has been released as I don't have the test mode checked but several days ago, I received a popup to say that the software modules had been updated and my firewall module is now 1046.

[Yoghurtt]

I have the exact same problem, all google sites are being blocked by ESS v4.0.437 (firewall module 1051), very annoying. Adding a firefox rule in the firewall that allows all traffic for firefox.exe also doesn't work, nor does adding various google addresses to the list of allowed connections and connections excluded from filtering. Disable the Eset firewall and all google sites are suddenly reachable.

Don't know what's going on, but I hope they fix it. Neither workarounds mentioned in this thread work for me, so I'm back to disabling Eset Personal Firewall and using Windows Firewall if I want to use anything related to Google at all :blink:

edit: seems like Firefox Addon Updates are also being blocked, but I don't know if it's related to the blocking of Google.

[Jenee]

I have firewall module 1051 and it is definitely not blocking Google or any Google applications. You may have to change to Interactive Mode if you are not already using it, remove any rules relating to Firefox or any other web browser that you are using and any rules for Google and then start again. As soon as you open a web browser you should get the Eset box asking you to allow it again.

[Marcos]

-{ Quote: "hi. i am new to this forum and not sure if this is the right place to seek help. I have nod32 v2.5 that works well. but i noticed that it doesnot clean win32 trojan viruses.
" }-

Please do not post queries concerning different topics and product versions to inappropriate threads. Your post has been moved here (http://www.wilderssecurity.com/showthread.php?t=253209).

[Yoghurtt]

-{ Quote: "I have firewall module 1051 and it is definitely not blocking Google or any Google applications. You may have to change to Interactive Mode if you are not already using it, remove any rules relating to Firefox or any other web browser that you are using and any rules for Google and then start again. As soon as you open a web browser you should get the Eset box asking you to allow it again." }-
Why do I have to change to a mode I prefer not using? Why does this problem pop up now all of the sudden? There must be something in some recent update that's triggered this. A workaround is not a solution.

I use automatic mode with exceptions, and if I can't set it there I'm going to stop using ESS and go back to NOD32 with ZoneAlarm, as I'm pretty disappointed with ESS 4 so far.

[Yoghurtt]

Bump...

Still no change? I even tried Jenee's "workaround" of going to interactive mode (bleh) but to no avail, ESET asks if I want to allow the traffic and I click allow, after which google sites are still being blocked (and yes I set it to remember the rule/exception, on a side note, when you set more than 5 orso rules in interactive mode ESET GUI crashes, several times now).

This is a seriously weird issue, and if it's not fixed anytime soon I'm going to cancel my license and ask for my money back, I think 55€ is a little expensive for such a substandard product.

[Yoghurtt]

I'm sorry to bump this, but still no change?

[abr133]

Got this problem today - blocking google and msn. Will try some of the suggestions in this post later. But are disappointed - eset should have got rid of this problem months ago. I have used Eset for many years, but have not had it on any pc last year. Bought a new one pc week ago, with win7. Purchased eset as I always found it to be the best sec. program. I have never expected problems of this character.... Hope I will get rid of the problem...

[Marcos]

Please create 2 Wireshark pcap logs: one with fw enabled when the problem occurs and the other with fw disabled when opening google and msn works just fine. When reproducing the problem with fw enabled, also enable logging all blocked connections in the IDS section of the fw setup. Let me know when you have the logs ready so that I can provide you further instructions.

[abr133]

-{ Quote: "Please create 2 Wireshark pcap logs: one with fw enabled when the problem occurs and the other with fw disabled when opening google and msn works just fine. When reproducing the problem with fw enabled, also enable logging all blocked connections in the IDS section of the fw setup. Let me know when you have the logs ready so that I can provide you further instructions." }-

Has downloaded wireshark, and was about to try this solution - it is my daughters pc. so it has not been ava for me since sunday. I then see that the firewall is enabled (I disabled it on sunday) and things seem to be fine. she used another network during the weekend, when the problem showd up. Will revert with info if problem occurs again

[Jenee]

For those that say ESS is blocking Google and or other sites, are you certain that it is ESS blocking the sites or could it be that you have a setting in your browser that is blocking the sites. Or you have another type of filtering or security program on your system that could be blocking the web sites. Under Web Access settings in ESS Advanced Setup, have you modified the default settings, if you have this may be the problem.
The standard install of ESS without modification would not block these web sites.

[abr133]

-{ Quote: "For those that say ESS is blocking Google and or other sites, are you certain that it is ESS blocking the sites or could it be that you have a setting in your browser that is blocking the sites. Or you have another type of filtering or security program on your system that could be blocking the web sites. Under Web Access settings in ESS Advanced Setup, have you modified the default settings, if you have this may be the problem.
The standard install of ESS without modification would not block these web sites." }-
Well...have used standard settings in ESS, problem did not occur in my wireless network at home, but in another wireless network. Checked settings in browser, tried som changes w/o positive respons. When I disabled the firewall in ESS the problem was "solved" - also, I could use these sites. In my network at home I do not have this problem. Will revert if problem occurs next the computer is in another network. Have no other security program

[Marcos]

When you're able to replicate the problem, enable logging of all blocked connections in the IDS section of the fw setup, replicate the problem and eventually check the firewall log for details about the rule that blocked the connection. Does disabling the "Block unsafe address after attack detection" in the IDS setup make a difference?

[MuffPotter]

Well good to see that i'm not the only one with that kind of problems.
http://www.wilderssecurity.com/showthread.php?t=258536

I for my part deinstalled ESS this week and now i only use the AV and the Windows 7 Firewall… without any problems. So the problem is the ESS Firewall in my opinion. But i have no longer time to
a) search a solution and try new configurations etc.
b) wait some minutes for every google search

[Yoghurtt]

I've resolved my issue by uninstalling my IPv6 Tunnel, which is really weird considering I've had that for quite some time before this issue manifested itself.

This probably means there's something in recent ESET Smart Security updates which made it unable to properly handle IPv6 for some websites (if that's even possible ??? ). I'm by no means an expert on networking, however:
1. IPv6 worked perfectly before
2. Disabling ESET firewall (but not the IPv6 tunnel) makes sites reachable
3. Disabling the IPv6 tunnel (but not ESET firewall) makes sites reachable

So if you're reading this with a similar issue and you're using an IPv6 tunnel, try uninstalling it and see if that makes a difference.