Update 3995

[bandi]

I still haven't received the latest update.
Am I the only one or are there any problems with it?
Thanks.

[darts]

Me neather

[miki69]

Apparently there's some problem with update servers. I also didn't get this update, and when I manually try to update I get 0kb/0kb no need to update bla bla... Any official response from ESET?

Cheers,
Miki

[DontPanic]

I received it on only 15 out of 1300 computers. My update servers did not receive them yet. The ones that did are only a few of the ones set get updates automaticly.Waiting for a reply from ESET.

[Handries]

You're not alone, since I'm having the same problem, and ESS 417 still shows update #3994 and so far is not updating to the current one.

Hurray!! Just noticed that update #3395 has finally been installed, after several hours of delay, so now all is well with the world.

[SternMan]

I have update to 3995! But nod32 downloading 18 MB :o :o :o

[ATC]

I have 3994 and when I try to update manually it says no new updates are available (or whatever the wording is). No 3995 here either.

[silverfox55]

-{ Quote: "Any official response from ESET?

Cheers,
Miki" }-

Why should there be ???? ESET do not respond to problems, just bury their head in the sand. Look at the number of posts here to the current large problem.

[CrunchieBite]

-{ Quote: "I have 3994 and when I try to update manually it says no new updates are available." }-

You must have missed the e-mail that went out. To get 3995, you have to stand on your head and twirl around 3 times and then try a manual update ;D

Joking aside, it's probably a temporary glitch and I hardly think it is anything to get worked up about - I'm sure the defs will update in due course and it will be business as usual

~M

[silverfox55]

-{ Quote: "You must have missed the e-mail that went out. To get 3995, you have to stand on your head and twirl around 3 times and then try a manual update ;D

~M" }-
Sounds about right, you forgot three hand stands though !!!!

[ATC]

-{ Quote: "You must have missed the e-mail that went out. To get 3995, you have to stand on your head and twirl around 3 times and then try a manual update ;D

Joking aside, it's probably a temporary glitch and I hardly think it is anything to get worked up about - I'm sure the defs will update in due course and it will be business as usual

~M" }-
lol. Only it was after the second twirl and the download started. In all seriousness, after 10 mins of posting my message I did another manual update and I now have 3995.

[Marcos]

The latest huge update 3995 has been staggered, should should receive it with a little delay, depending on the server load. Those who update v3/v4 on a regular basis, should download 17-times smaller update file than users with older versions or v2 users.

[stratoc]

firewall update for v3? *hopes*

[Marcos]

It's an engine update with detection improvements. The firewall module will be distributed after it's been thoroughly tested, we really don't want to risk problems so module updates must be handled with utter care.

[stratoc]

ok never mind, starting to really like v3 av anyways. thanks for keeping us informed.

[proactivelover]

wait some time eset have release big update which cause server down
17.1mb
ENGINE0
version=3995 (20090408)
versionid=3995
build=4735

[darts]

I Still haven't the update 3995 does anyone else got this problem still here?

[miki69]

me neither, still with 3994 :(. I keep getting 0kb/0kb when I trigger manual update, meaning it doesn't perform actual update check. Seems like I cannot connect to servers. Of course, I get "you have latest version...." message.

There is 3996 available, but I'm stuck with this one.

Cheers,
Miki

[Marcos]

-{ Quote: "me neither, still with 3994 :(. I keep getting 0kb/0kb when I trigger manual update, meaning it doesn't perform actual update check. Seems like I cannot connect to servers. Of course, I get "you have latest version...." message.

There is 3996 available, but I'm stuck with this one.

Cheers,
Miki" }-

Could you please PM me your username and the program version number you use? Have you tried updating manually several times so that the program would connect to different servers?

[miki69]

Finally did it! Update was 968kb. I have ESS v4.0.417. But still, when I trigger manual update I get 0kb/0kb, instead of 3kb, like it always did until yesterday. I use automatic update settings, didn't change it. I guess servers are quite busy.

Thanks Marcos.

One other thing: why there's no info about this "new engine update and possible server issues" on ESET support page, I mean, at least it should be there as an announcement.

Cheers,
Miki

[darts]

Yes the mine is also finaly update too 3996 so it is save again ;D but what is this thing with the new engine????

[littiman]

I too had problems in updating eset 3.0.684.0 (my version) from 3994 signature. Kept trying to update manually several times either getting 0/0kb or 3/3kb and the "virus signature database is up to date" even though i checked the website to find that 3995 signature had been released some time back. Not sure why this is happening... any ideas? btw, my signature is still stuck at 3994 in spite of forcing manual update every few minutes...

[Meardon]

Be patient. It is a large update, and it's probably still replicating on the ESET update Servers.

[littiman]

Thanks Meardon,

I will wait... Usually it updates after a few hours but today, even after 12 hours the update didnt work... thats why I was confused...

[dorgane]

i try 10-15 download, reboot computer re-try 2-3 and yes for 3995...
now i can't download 3996....i try again, again, again....

[Meardon]

Usually, when a big update is released the servers tend to crash if too many people try to download from them. I suppose that the update is replicated gradually to the update servers, in order to avoid a total crash.

[dorgane]

after cleaning cache it run :) i have now 3996

[Marcos]

It doesn't depend on the cache content. Everytime you run a manual update, the program connects to a different update server so it's likely it connected to a server capable of delivering the update. There's a pretty big chance you'd currently update on the second attempt if the first one fails providing that you are a registered user.

[Temp Member]

I'm still on Test Mode and have 3997 today, FW is still .44

[littiman]

Looks like signatures 3996 and 3997 are equally big... No success in updating from 3994 yet... Are all the servers having this problem? Or are all on downtime for replication of signature databases? Particularly, the trial servers...

[ATC]

3995 was under 1mb on my system and 3996/3997 were both small as well. None of them required reboots.

[voirin]

What is wrong with ESS? It's a comedy. I just don't get it... I'm also on update 3994. That means I'm four updates behind the current i.e. 3997!!! And yes I have been trying to manually update like there is no tomorrow. It's frustrating to open the application and see it tell me that I have the latest update when I clearly do not. When I read this forum it's the same old story about eset update servers. When trying to update, why can't the server send a signal to ESS indicating that my version of ESS is NOT up-to-date? That would consume minimal bandwidth. Eset have been having issues with their update servers for years. It's frustrating and causes mistrust in the application. I never have these problems when running Kaspersky's KIS. I have been trialling ESS from time to time just to see how it's development is going. It always comes down to the update servers. Apparently they have technical/financial issues with either expanding their update server pool, or the application update approach is severely archaic and ugly and needs major revision. Just to reiterate, i am on the latest trial version.

[littiman]

I agree with Voirin. My friend uses the latest Kaspersky Internet Security and it doesnt seem to have any problem in updating, ever. I mustve tried updating manually over a hundred times. Its either 0/0kb or 3/3kb and nothing else. Keeps saying that its up to date, even though Im stuck at 3994. I cannot understand how nearly 30 or so update servers cant update my signature database, although in some cases, like ATCs, it works... Im tired of this... This thing has happened some 3 or 4 times in a row, since I got the first version nearly a year ago... Question is, why must Eset suddenly release such huge updates so that it clogs all the servers? Ah well, hopefully it will work tomorrow... I like eset but this is too much...

[BTIsaac]

It worked for me. I had to try it manually, and it worked at the 2nd attempt. 3997 was downloaded automatically, half an hour later.

[littiman]

Ok. Guess I will wait for the automatic update to work... After nearly 2 hours, I havent seen any change... So... let me see what comes of it tomorrow...

[funkydude]

I truly cannot believe how paranoid people are about waiting an extra hour or two. Here's an idea that I put into practice all the time: There's an hourly updating schedule by default, so install it and ignore it.. go do something else and it will probably be updated when you're back. ESS/EAV are perfect set it and forget it programs.

[littiman]

Point taken, funkydude. Ill wait...

[xMarkx]

Everything is back to normal on my XP machine. I haven't turned on my Vista machine yet but I would imagine it's back to normal as well.

[patch]

-{ Quote: "It's an engine update with detection improvements. The firewall module will be distributed after it's been thoroughly tested, we really don't want to risk problems so module updates must be handled with utter care." }-

You guys have a really weird way of attempt to achieve this.
Two beta's then a public release when lots of identified bugs persisted.
Then going on to say software can't be tested is a wide range of user configurations so don't do public updated for about 12 months.

Seams to me these guy's have a much more effecient way of widely testing complex software prior to public release http://www.mediamonkey.com/forum/viewtopic.php?f=6&t=34522&start=15
Take particular note of the frequency and number of beta releases.

[voirin]

-{ Quote: "I truly cannot believe how paranoid people are about waiting an extra hour or two." }-

2009-04-09 16:12 Update 3997 ( 20090409 )
2009-04-09 08:00 Update 3996 ( 20090409 )
2009-04-08 17:53 Update 3995 ( 20090408 )
2009-04-07 22:06 Update 3994 ( 20090407 )

2 hrs? More like 2 days behind. Maybe you seamlessly get your updates whenever they are made available. But half of us have to wait days. The application no longer becomes a proactive form of defence since the db remains stagnant. Rather, it turns reactive to what ills I have already downloaded 2 days ago.

-{ Quote: "Here's an idea that I put into practice all the time: There's an hourly updating schedule by default, so install it and ignore it.. go do something else and it will probably be updated when you're back. ESS/EAV are perfect set it and forget it programs." }-

Perfect in your world, but not when ESS remains lethargic and ill-responsive to critical updates for so many other users. Its an embarrassment to the company.

[miki69]

let us all calm down a bit. There were some server issues (business), but now everything is back to normal. And even if ESS is set to check every hour for an updates, that doesn't mean they release updates on a hourly basis, more like 2-3 per day, and 1 or none over weekends.

I have no more issues with manual updates, works every single time, but as Marcos said you need to be registered user for this, otherwise you need to trigger manual update 20+ times in order to get an actual update (if there's one).I guess it has something to do with priorities.

Cheers,
Miki

[littiman]

I agree with what you say, miki69 but I wonder why these server issues keep cropping up... Seems to cause some level of anxiety for users, particularly those using the trial versions... Looks like were all update fanatics... Priorities? Please expand on what is meant by 'priorities'; i dont get it...

[miki69]

well, to he honest, I don't know either, but until you enter your username/password it seems that every 20+ manual update will work. I have experienced this myself, used to get 0kb/0kb, and than after 25th try it would actually connect to server (resulting in 3kb). Since I have registered product I ALWAYS get 3kb, no matter how many times I try manual update (so, that's what I call priorities). I believe servers will first let registered users to connect, and than (when less busy) non-registered, which is kind of stupid IMO, as people should have fair chance of evaluating product. But than again you get TRIAL password for 30 days. Maybe ESET folks can give us more info on this.

Cheers,
Miki

[ronjor]

Some off topic posts removed. Refrain from personal attacks on the forum.

[voirin]

-{ Quote: "Maybe ESET folks can give us more info on this." }-

Here here. An explanation from ESET would be most welcome and liberating.