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twwabw
April 1st, 2009, 07:06 AM
Client has an HP laptop, Vista Home Prem.- came w/Norton. Norton expired, so they uninstalled Norton- all traces appear to be gone. Nod32 AV (av only- not Smart Security) installs normally, but once installed, IE cannot browse any web pages. Network connections are all OK- can ping internal addresses, as well as resolve and ping external web addresses. But no web browsing. If you disable HTTP checking, all works OK again.

Installed both ver 3 & 4- same results. Uninstall, and all works normally again.

Any thoughts on this? There are no spyware apps installed, no other firewall ap[ps, proxies, etc. I am truly stumped here.
Marcos
April 1st, 2009, 07:09 AM
First of all, try installing the latest version 4.0.417 from scratch. If it doesn't resolve the issue, export your configuration to an xml file and send it along with a SysInspector log and this thread's url enclosed to support[at]eset.com. A log from Wireshark with the http communication captured would be welcome.
twwabw
April 1st, 2009, 07:14 AM
Did try ver 4 (latest available yesterday-) with the same results. I'll see if the user can run these tests- PC is not at my site.
twwabw
April 2nd, 2009, 10:20 AM
XML and Sysinspector log has been sent to support.
xxJackxx
April 2nd, 2009, 12:33 PM
It has to be some kind of conflict with the previously installed Norton, as I have seen this before. Uninstalled Norton from a user's machine, installed NOD32, no Internet. Uninstalled NOD32 again, Internet works. Unfortunately I never did get it working on that machine so I can't tell you how to fix it. I didn't have the time to spend on it. I would be looking to find out what Norton is doing to cause this though. There had to be some leftover something somewhere.
Marcos
April 2nd, 2009, 12:36 PM
{QUOTE-> It has to be some kind of conflict with the previously installed Norton, as I have seen this before. Uninstalled Norton from a user's machine, installed NOD32, no Internet. Uninstalled NOD32 again, Internet works. Unfortunately I never did get it working on that machine so I can't tell you how to fix it. I didn't have the time to spend on it. I would be looking to find out what Norton is doing to cause this though. There had to be some leftover something somewhere. <-QUOTE}

If the problem is a previous installation of Norton, Symantec provides a special uninstall tool on their website which will remove all leftovers and the Internet would work fine then.