PDA

View Full Version : Prevx Edge Problem

AndyXS
March 17th, 2009, 06:31 PM
I am using the new Prevx Edge 3 but my anti-virus program has marked and deleted one of the Prevx files. I have tried re-installing Prevx but it just opens the application. Is this file important and how do I replace it? If possible could someone please attach it.

In archive: C:\ProgramData\PrevxCSI\qc.csi
Status: Virus detected
Virus: Gen:Trojan.Heur.C84BB4A2A2 (Engine A)

Thanks
BrendanK.
March 17th, 2009, 06:37 PM
What antivirus are you using? I am guessing it is GData or Bullguard**?
AndyXS
March 17th, 2009, 06:39 PM
GData
BrendanK.
March 17th, 2009, 06:42 PM
Ok, did you download Prevx Edge from the main website?
AndyXS
March 17th, 2009, 06:44 PM
Yes, why?
BrendanK.
March 17th, 2009, 06:51 PM
-{ Quote: "Yes, why?" }-

Well non-reputable sources are not wise to download from, never know what they add extra :)

Ok.

Go to http://www.bitdefender.com/site/KnowledgeBase/getSupport/

Then type "False Positive" in the box provided. Follow the representatives instructions :)

If they say that file is not detected. Go here; http://www.gdata-software.com/support/contact-details/contact-form.html. And fill out the form with "False Positive" in the box. Don't forget to upload the file.
PrevxHelp
March 17th, 2009, 07:13 PM
Hello,
This is not a false positive - qc.csi is the Edge quarantine. Some antivirus programs detect the quarantine files even though they are encrypted and disabled. You may want to add the qc.csi file to the ignore list of your AV :)
BrendanK.
March 17th, 2009, 11:50 PM
-{ Quote: "Hello,
This is not a false positive - qc.csi is the Edge quarantine. Some antivirus programs detect the quarantine files even though they are encrypted and disabled. You may want to add the qc.csi file to the ignore list of your AV :)" }-

Is there also a way to exclude certain file types? So *.csi are not scanned or detected.
PrevxHelp
March 18th, 2009, 04:59 AM
-{ Quote: "Is there also a way to exclude certain file types? So *.csi are not scanned or detected." }-

It depends on the vendor - the issue is from another vendor detecting Edge's quarantine, not the other way around :) I believe most vendors do allow you to exclude a folder of files (Edge's quarantine always exists in C:\Documents and Settings\All Users\Application Data\PrevxCSI\ or C:\ProgramData\PrevxCSI, depending on your operating system).