Disgusting Service.

[wolfie75uk]

Ok so this will no doubt be seen as a pointless rant but hey, i feel i and many have the right to rant.

the way ESET has handled the release and issues with V4 is a disgrace. when people are paying good money for a product they expect it to at least function and defiantly not just kill any connectivity. Ok some people seem to have it working fine but there seems to be many many more both on these forums and on many of the security and anti-malware sites i am seeing nothing but threads on how V4 is killing connections. Ok mistakes happen maybe bugs slip through some unexpected error. But what i do really hate is the fact that when support tickets and sent the reply is a standard copy paste reply linking to a guide that would never and could never solve the issue. Not a single official thread to say sorry your having problems we aware aware of the issue we are working on it... No silence. If your going to take peoples money at least have the decency to talk to them. nothing is worse then ignorant businesses that just take your money and couldn't care less about your happiness. and not to mention the fact moderators telling people that this bug/fault is new and never been seen before when its a well known much talked about bug that was in both beta and RC, but hey lets through it out there anyway...who cares if it screws people around. but the bug faults i can forgive but the customer service and after-care is something i cant. I can however promise i or my clients wont be sending any more money esets way.

[bodgy]

There has been an ' in passing ' acknowledgement by Marcus in a post today.

POSTED HERE (http://www.wilderssecurity.com/showpost.php?p=1423935&postcount=114)

Colin

[silverfox55]

-{ Quote: "Ok so this will no doubt be seen as a pointless rant but hey, i feel i and many have the right to rant.

the way ESET has handled the release and issues with V4 is a disgrace. when people are paying good money for a product they expect it to at least function and defiantly not just kill any connectivity. Ok some people seem to have it working fine but there seems to be many many more both on these forums and on many of the security and anti-malware sites i am seeing nothing but threads on how V4 is killing connections. Ok mistakes happen maybe bugs slip through some unexpected error. But what i do really hate is the fact that when support tickets and sent the reply is a standard copy paste reply linking to a guide that would never and could never solve the issue. Not a single official thread to say sorry your having problems we aware aware of the issue we are working on it... No silence. If your going to take peoples money at least have the decency to talk to them. nothing is worse then ignorant businesses that just take your money and couldn't care less about your happiness. and not to mention the fact moderators telling people that this bug/fault is new and never been seen before when its a well known much talked about bug that was in both beta and RC, but hey lets through it out there anyway...who cares if it screws people around. but the bug faults i can forgive but the customer service and after-care is something i cant. I can however promise i or my clients wont be sending any more money esets way." }-

My thoughts exactly on the customer service, A "passing" acknowledgement is not sufficient for a company of this size. A proper and decent acknowledgement should be forthcoming immediately with a time frame for solving the problem. Who knows it might take a year to solve the problem but then the company might be dead then with all the bad publicity.

[The Nodder]

OK, the "fix" as Marcus posted will be on an update.

So, to receive the update V4 has to be installed, the firewall wont work and internet connection is, well, lousy and cant be guaranteed,
so how can it be downloaded ?

[silverfox55]

Ever heard of telepathy ??????

sorry just joking. who knows ???

[stratoc]

i don't see why all the anger about v4 is around? it's a brand new product which had a limited beta life and v3 is available and is excellant.
if you go to any anti- virus forum you will see problems with updates, bsod and connection problems eset's nearest competitor has them and i their version has been out for a year.
when v3 was released problem were evident and solved quicker than i have seen from other companies.
If you payed for v3 and v4 doesnt work use v3 for a while, if you payed for v4 then don't buy just released software.
im not using eset on this pc anymore, but they will fix things and it's not as if anyone is unprotected with 3 versions still supported and available.

[camperguy01]

-{ Quote: "i don't see why all the anger about v4 is around? it's a brand new product which had a limited beta life and v3 is available and is excellant.
if you go to any anti- virus forum you will see problems with updates, bsod and connection problems eset's nearest competitor has them and i their version has been out for a year.
when v3 was released problem were evident and solved quicker than i have seen from other companies.
If you payed for v3 and v4 doesnt work use v3 for a while, if you payed for v4 then don't buy just released software.
im not using eset on this pc anymore, but they will fix things and it's not as if anyone is unprotected with 3 versions still supported and available." }-

The anger is there because this is more than just a minor flaw. Trying to use the internet with V4 installed is a mess. I don't get the mentality that says it's the customers fault for purchasing newly released software. Granted there can always be issues but this large of an issue should never had made it past beta. Esets lack of response/communication has been horrible.

People communicating their displeasure is a good thing for Eset (if they are listening). It lets them know there is an issue that needs to be addressed. I'm pretty sure that the vast majority of customers that upgrade to v4 will never even see this forum. All they know is that they upgraded and now there are problems. I'm sure many of them won't be back.....

[silverfox55]

i don't see why all the anger about v4 is around?

must have been a staffer. I think from all the different forums all saying the same thing there is a serious problem which should never have got past beta but ESET in their wisdom ignored it and thought it was good for public release

[carmenp]

I have looked for version 3 for NOD32 and Smart Security on ESET's program/download page - NOTHING!
So where are they available?

[Capp]

-{ Quote: "I have looked for version 3 for NOD32 and Smart Security on ESET's program/download page - NOTHING!
So where are they available?" }-

Where did you look?

If you look at the attached screenshot, you can see all 3 available versions right under each other. This is on the Download | Registered Software page.

[Capp]

Guys,

Something else you have to realize is, software companies can't always just come out with a blanket statement of "this is the problem, we are working on it, we're sorry".
Especially with security software. There is no possible way to test every conceivable configuration a client might have.
We've been a reseller of Eset for nearly 5 years now and we've seen all kinds of problems, most of which are not directly related to the program itself. A massive multitude of things could cause problems when you have a program that hooks itself into the system as well as NOD does. There are no two systems alike in this world that are actually being used.

You look at the forums and you see quite a few customers annoyed/angry because they got a BSOD or they lost their connection. What you don't see are the tons of customers out there that have no problems at all. Eset is very well known for getting problems fixed in an expedited manner. v4 is a new release and with any new release, you get to see all the problems come crawling out of the woodwork with all the various setups and configurations being used.

The only thing Eset can do is to learn what the problem is, try to recreate it, and then fix it. If they can't recreate it or it takes awhile to recreate it, they can't fix the problem.
As a software developer, when a customers calls and says "I got an error while trying to do this...", I have to be able to get the same error so I can see where the problem is. If I work at it for weeks and cannot duplicate the error, I don't know what to fix. I then have to seek out other customers to see if they have the problem. If they do not, then it comes down to finding out what is causing the problem on that 1 particular machine. This takes time.

I see tons of users come on this forum and their first post as a new member is a rant about how Eset screwed them out of their money and broke their system. You look at their posting history and they have no threads titled "I have a problem, can someone help me", no, they instantly go for the bash. There are thousands of members on here that are overly willing to help get problems solved, but keep in mind, new problems require investigating and research to find a solution, so you might not get an answer 10 minutes after you post a question.

My point is, v4 is brand new, bugs are going to be found. If you don't like that option, use v3. If v3 doesn't work for you, use v2.7. All these builds are stable and proven to work just fine.
If you've taken the time to try and get all 3 versions to work, we can't help you and it is apparent it will never work for you, then it might not be Eset's fault, you might want to look at what you have on your system.

[psi2003]

OK Capp,

I read your post and I agree, but...

I format my PC, install a fresh vista x64 and ESS V4. After that lost internet... I can't even get an IP from my modem.

If a uninstall ESS V4, internet connection is on again.

So I assume that the problem is my PC... :blink:

Oh my God :wacko:

[Wolfeymole]

You missed the last one for DOS Capp and it seems to me that ESET is covering all the bases on this.

It may be worth someone construct a discussion as to what exactly people are running to ascertain facts as to why V4 is not fully working for them.

Just a thought.

[Capp]

-{ Quote: "OK Capp,

I read your post and I agree, but...

I format my PC, install a fresh vista x64 and ESS V4. After that lost internet... I can't even get an IP from my modem.

If a uninstall ESS V4, internet connection is on again.

So I assume that the problem is my PC... :blink:

Oh my God :wacko:" }-

Sarcasm really doesn't help anything get done any faster. In your instance, it might be ESS causing the problem, but throwing out a sarcastic rant about how it broke your system instead of working with support and the forums to get the root of the problem solved, would be a better idea.

As I mentioned, Bugs will be found. If you cannot get v4 to work properly on your system, use v3. You will have the same level of protection and a proven stable build.

Give v4 a little time to settle down and try it again.

[Capp]

-{ Quote: "You missed the last one for DOS Capp and it seems to me that ESET is covering all the bases on this.

It may be worth someone construct a discussion as to what exactly people are running to ascertain facts as to why V4 is not fully working for them.

Just a thought." }-

I was just covering the major versions since he said he couldn't find anything but v4.

All these people having problems, have any of you created a SysInspector log for Eset to examine? That would be one great way to start narrowing down the problems on the multitude of systems.

[Page42]

-{ Quote: "I can however promise i or my clients wont be sending any more money esets way." }-
Now that is effective. Let's see if you stick by your statement. :)

Other companies have treated their customers in a similar manner. Webroot screwed up a release of Spy Sweeper version 5 way back when. Their attitude was beyond arrogance and their tech support was somewhere between criminal and comical. Symantec was notorious for cranking out buggy software and then failing miserably to either admit it or help users with their problems. I did what you said you intend to do... I promised myself I would never send another nickel their way. And I keep my promise. I don't use this program you are ranting about, but I sympathize with the treatment you have received. I urge you to stand by your plan. Economic boycott is the most effective tool a customer has.

[The Nodder]

Capp,
The firewall problem (if it is the firewall) was found in beta testing V4 so ESET have not got a leg to stand on regarding a non-fix for it.

It should have been fixed many moons ago. They did not fix it so they are now taking the consequences.

I also get a BSOD with AV V4

[silverfox55]

-{ Quote: "Capp,
The firewall problem (if it is the firewall) was found in beta testing V4 so ESET have not got a leg to stand on regarding a non-fix for it.

It should have been fixed many moons ago. They did not fix it so they are now taking the consequences.

" }-

As repeatedly reported, this problem was found in Beta and RC and nothing has been done. I agree with Capp, if this is the first showing of the problem but it is not. So defence of the company is out of order this time.

[Erroneus]

-{ Quote: "Capp,
It should have been fixed many moons ago. They did not fix it so they are now taking the consequences." }-
Agree! And one of those consequences are loosing customers. They have lost me personally and properly 10.000 more. They were a final contender at my work, to be the choice for our new security solution, which would have be used on 10k workstations, but no more.

If you push out broken programs, with severe KNOWN bugs, this is what you get... consequences.

[camperguy01]

-{ Quote: "I was just covering the major versions since he said he couldn't find anything but v4.

All these people having problems, have any of you created a SysInspector log for Eset to examine? That would be one great way to start narrowing down the problems on the multitude of systems." }-


Sounds great. How much will Eset pay me per hour to help diagnose THEIR problem?

No offense Capp, you sound like a decent enough guy, I just completely disagree with putting the burden on customers to fix a mistake they didn't make. And this is most definitely a mistake.

[Capp]

Question... Why would someone with a 10k client network need firewall and spam protection for each workstation?
Usually that is handled at the gateway. Nod32 BE would be more beneficial and it doesn't cause this problem you speak of.

If it required, why not use ESS v3.

[Erroneus]

-{ Quote: "Question... Why would someone with a 10k client network need firewall and spam protection for each workstation?
Usually that is handled at the gateway. Nod32 BE would be more beneficial and it doesn't cause this problem you speak of.

If it required, why not use ESS v3." }-

Because not everything is coming in onto a network via a gateway (usb keys with vira like conflicker), plus encrypted data, can be hard for a gateway to pick up.

It doesn't matter if BE does the job, what really concerns us, is the lack of support from ESET on this matter and the fact that they ignored the issue in the beta / RC's, and just pushed the final product out. If that's how Eset do business, it's hard to recommend them.

[silverfox55]

Why have we got to use ver3 ???
Because ESET have made a total mess of ver4 and are doing nothing about it except deny there is a problem. It is total idiocy in this day that a product cannot work out of the box. I know you have ties to ESET and make money from them but do not insult the intelligence of the posters here.

[martinrabson]

'Eset defending Rant' On>>>

I have used Nod32 and then ESS since its launch. Just upgraded to ESS V4 on my Windows 7 64 pc and cannot see anything wrong, internet is as it was.
Having read this thread it makes me curious how you are all using your computers to be getting all these issues. I am a normal user with average technical abilities, and I find Esnet a competent software company and their software seems to work, although
I never get any virus infections or spyware as I must just be 'perfect' (lol) or maybe careful? I have SpywareBlaster running for good measure.
ISP - BT UK DSL with a boring Home Hub in default setup, but it works.
My experiences must just be that of the 'silent' content majority, the 'angry' minority are always the most vocal, or maybe you all just surf on dodgy sites (ok, below the belt sorry ^_^). Just all seems a bit odd to me.

'Eset defending Rant' OFF>>>

By the way, I found this thread searching for ESS V4 and Windows Defender compatibility and registered to have a bitch. I'll have a look about now I'm here. With respect; looks like a very interesting Forum. ;)

[silverfox55]

So the BBC web site is a dodgy site then ???????

[bodgy]

It is possible that this problem is not a strictly Eset one, it is possible that some of our systems have a Microsoft component that isn't as well as it might be.

As an example I've gone back to v3 and my recent upgrade/install of Visual Studio (the debugging wizard runs in the background permanently) is reporting that v3 ekrnl is causing an unhandled exception - except I'm not seeing that with the program itself.

As Winsock is easily broken by Microsoft upgrades or other programs that use TCPIP and either add to or replace the original Winsock, it might be as an example something like this that is causing the problem on selected systems with v4.

Colin

[silverfox55]

I f that was the case, why does ver3 work perfectly and ver4 is useless. Even if you are right, why was it released when this fault was found in Beta and RC.

[bodgy]

-{ Quote: "I f that was the case, why does ver3 work perfectly and ver4 is useless. Even if you are right, why was it released when this fault was found in Beta and RC." }-

I did have some problems with v3 with one build upgrade. I'm not saying I'm right, just it might explain why a number of people have a problem like myself and others don't.

I also had a slowing of connection with very short disconnects, but as that was on W7 beta, I couldn't be sure if it was W7 causing a problem or Eset.

My network card is a Broadcom Netlink Gigabit, my router a Draytek Vigor 2820Vn and a Motorola Cable modem. XPproSP3

Annoyingly or not on my laptop running VistaSP1 I am having no problems at all with v4.

Which points to something interesting as W7 is installed on the desktop, that could mean those wondering about it being hardware casusing the problem could be onto something. May be motherboard, chipset and BIOS should be taken into account.

Colin

[silverfox55]

Build specs( thought it was realtek but it is not)
Motherboard
MICRO-STAR INTERNATIONAL MS-7253

NIC
Description VIA Rhine II Compatible Fast Ethernet Adapter


O/S
Windows Vista Home Premium Service Pack 1
Build Lab 6001.vistasp1_gdr.080917-1612

[hawki]

-{ Quote: "It is possible that this problem is not a strictly Eset one, it is possible that some of our systems have a Microsoft component that isn't as well as it might be.


Colin" }-


When I tried ESS beta V4 on my system and learned that it totally prevented my Vista 64 bit PC from accessing the internet (The RC and final V4 do the same), I began trying other security programs.

I have now tried on my PC:

Kaspersky Internet Security 2009,

Norton Internet Security 2009,

Avira Anti-Virus Premium,

Avira Premium Security Suite,

Vipre,

Outpost Firewall Pro,

Comodo Internet Security Pro

Panda Internet Security 2009,

AVG Identity Protection,

Zone Alarm Extreme Security,

A2 Anti Malware Pro,and

Super AntiSpyware Pro.

NONE OF THESE PROGRAMS EFFECTED MY INTERNET CONNECTION IN ANY WAY!@!!

So let us not confuse the issue with trying to find a combination of defective hardware and/or other bugged software that might be causing our problem that makes ESS V4 unuseable. In view of the above it seems highly unlikely that faulty hardware or another program is the cause of our inability to access the internet with ESS V 4.

.

[Adramalech]

Some of you people realize that most NIC chipsets are either built by Intel or Broadcom, right?

[martinrabson]

-{ Quote: "So the BBC web site is a dodgy site then ???????" }-

Depends if you mean the editorial content? :argh: I would say it is in that respect.

I've been trying to break my internet connection, messing with all my HomeHub and network settings but it still just works.

My Nic and Router

Realtek RTL8168B/8111B Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
Onboard motherboard chip

Product Name: BT Home Hub 15
Serial Number: *************
Software Release: 6.2.6.E
Software Variant: BK
Boot Loader Version: 2.0.7
Product Code: 36308970
Board Name: BANT-Z

[funkydude]

hawki, none of them are using the brand new windows filtering platform for more efficient filtering, and the ones that are have probably already worked out their teething bugs.

[SteveBlanchard]

I nearly downloaded the trial via the marketing emmail - think I will stick with AVAST for the time being.

[eisefr]

Honestly..

I dont understand caab.

I am a customer.
I pay my bill.
Thats my part what I have to do.

I expect a working system for that.
If I want something else.. I use Norton or any other product

About Eset statement:
Its just NOT true.

I was beta-Tester too.
And there were MANY threaths about not working firewalls. Broken connections and and and.
Example: http://www.wilderssecurity.com/showthread.php?t=233839

So if Eset even starts to -selfcensoring- around.
I will really look for another company.

[hawki]

-{ Quote: "hawki, none of them are using the brand new windows filtering platform for more efficient filtering, and the ones that are have probably already worked out their teething bugs." }-

Ah.

Does that give you any clue on what the source of the problem might be on the PC's where V4 prevents internet access?

[funkydude]

I've never worked with WFP so no, but I believe Microsoft are changing it again in Vista SP2, so ESET need to fix this + make SP2 compatibility, well I would be pissed with having to keep all this compatibility in my program. Fortunately I could say "upgrade to SP2/SP1 or don't use my program" but in ESET's case that isn't really a solution, especially considering the upgrade to SP2 will take time. This is what I see appears to be slowing down the release of the next build.

[jspratjr]

Currently running:
Vista Ultimate SP2 Beta, 32-bit, Realtek 8169/8110 (Gigabit-driver 1/20/09) - no problem
Windows 7 Beta, 64-bit, Realtek 8168/8111 (Gigabit-driver 2/26/09) - no problem.

Personally I think it's a faulty uninstall of Version 3....

[hawki]

-{ Quote: "

Personally I think it's a faulty uninstall of Version 3...." }-

I can assure you that a faulty uninstall of Version 3 is NOT the cause.

I have tried V4 beta, RC , and final.

Each of these borked my internet access and the only way I could re-establish my connection was by reinstalling Vista. A simple uninstall or System Restore could not repair the damage. I stopped using ESET SS and starting trying other solutions after V4 beta borked my PC. So at least for the RC and final versions they were installed on a clean machine.


.

[jspratjr]

"borked my PC"...lol...that's good. I'm sorry, outside of the OS itself, I have NEVER had a piece of software force a total rebuild of a machine, let alone 2 times. Since others have gotten it to work without a problem (up to 4 different machines here, 2 desktops (1 Vista/1 Windows 7) and 2 laptops (1 Vista/1 Windows XP), I'd seriously consider investing in an uninstall program (a good one) and assume it's a hardware issue.

[hawki]

-{ Quote: ""borked my PC"...lol...that's good. I'm sorry, outside of the OS itself, I have NEVER had a piece of software force a total rebuild of a machine, let alone 2 times. Since others have gotten it to work without a problem (up to 4 different machines here, 2 desktops (1 Vista/1 Windows 7) and 2 laptops (1 Vista/1 Windows XP), I'd seriously consider investing in an uninstall program (a good one) and assume it's a hardware issue." }-


If I were you I'd seriously consider investing in a copy of How To Win Friends and Influence People by Dale Carnegie. I think that's the closest thing you will find to an uninstall program for arrogance.


Are you suggesting that reinstalling an OS will not sufficiently uninstall a previously installed program???????


And please forgive me for not being sufficiently precise. What V4 borked was my network/internet connection -- not my entire PC. Repairing it did not require a "total rebuild" -- reinstalling my OS and drivers was sufficient to re-establish my internet connection.

.
__________________________________

"borked

1. v. past tense. to have broken something, especially regarding technology.

2. adj. broken.

Examples:

1. The Internet connection is broken because I just borked the firewall.

2. The mail server is borked."

http://www.urbandictionary.com/define.php?term=borked

[jerick70]

I wanted to put my 2 cent in about Eset's service. I've had excellent response from Eset's technical support when I have had issues. I am the IT manager for a small company with 85 installs of Eset Antivirus Business Edition and have had excellent results with their product and customer service.

Now for ESS v4 and EAV v4. I have been through many of the betas and the RC of both of these products (the consumer versions). I have installed ESS v4 on over 30 systems (at work, at home, and for friends) and have only seen issues with the https scanning module. None of my installed systems have had the issue with losing network or Internet connectivity. At work, I am currently rolling out EAV v4 onto my network and have not had one issue with the rollout or the day to day use of EAV. So all isn't bad with Eset. I am a happy customer and will stay a customer for quite a long time.

[gberns]

I am just a lone personal user of a home computer who is dumbly proceeding along without a problem in the world. If it wasn't for all the bitching in this forum I would think V4 is another Eset wonderful product because, for me, it is.

[zapjb]

It seems to me, and I have no horse in this race. That most of the posters supporting ESETs products & actions here. Have way under 100 posts (a lot 5 posts & under) & join dates of Feb. to March 09. :doubt:

[jerick70]

-{ Quote: "It seems to me, and I have no horse in this race. That most of the posters supporting ESETs products & actions here. Have way under 100 posts (a lot 5 posts & under) & join dates of Feb. to March 09. :doubt:" }-

So our opinions don't count? ::)

[zapjb]

-{ Quote: "So our opinions don't count? ::)" }-
I leave it for you & others to make your own conclusions. I made an observation.

[jerick70]

-{ Quote: "I leave it for you & others to make your own conclusions. I made an observation." }-

I do see your point. I guess I am going to have to stop being a lurker and become more active in this forum and others that I frequent... :lurking: ;D

[gberns]

"It seems to me, and I have no horse in this race. That most of the posters supporting ESETs products & actions here. Have way under 100 posts (a lot 5 posts & under) & join dates of Feb. to March 09. "

I have 107 posts and joined in 2004. How do I fit your picture?

[The Nodder]

I have 221 posts so how do I fit in ?

[funkydude]

You don't, you're all fired for being useless. Be more active!

[Adramalech]

If I knew how to reproduce the problem I'd gladly help.;D :lurking:

[zapjb]

-{ Quote: "You don't, you're all fired for being useless. Be more active!" }-
;D

Like when I get something for free & it disappoints. I say I want my money back. And I smile.

[eisefr]

-{ Quote: ""It seems to me, and I have no horse in this race. That most of the posters supporting ESETs products & actions here. Have way under 100 posts (a lot 5 posts & under) & join dates of Feb. to March 09. "

I have 107 posts and joined in 2004. How do I fit your picture?" }-

not the quantity is important... what counts is the quality. ::)

[martinrabson]

-{ Quote: "It seems to me, and I have no horse in this race. That most of the posters supporting ESETs products & actions here. Have way under 100 posts (a lot 5 posts & under) & join dates of Feb. to March 09. :doubt:" }-

Are you insinuating that we all work for ESET and are trying to weigh this thread in favour of our own product. Maybe you believe if somebody doesn’t share your experiences and feelings on a given subject then they must be guilty of fraud, whatever!
Well I can assure you, I joined WS forum to comment on this thread, because I found it while explicitly searching for an ESS V4 issue. Google is sometimes very handy.

I didn’t choose anonymity for good or bad, I used my real name as my screen name so I hope that allows me to make comments without being accused of lying.

[jerick70]

-{ Quote: "You don't, you're all fired for being useless. Be more active!" }-

Shoot... and I'm just getting started. Do you think there is an unemployment line for forum posters? ;D

[jspratjr]

-{ Quote: "If I were you I'd seriously consider investing in a copy of How To Win Friends and Influence People by Dale Carnegie. I think that's the closest thing you will find to an uninstall program for arrogance.


Are you suggesting that reinstalling an OS will not sufficiently uninstall a previously installed program???????


And please forgive me for not being sufficiently precise. What V4 borked was my network/internet connection -- not my entire PC. Repairing it did not require a "total rebuild" -- reinstalling my OS and drivers was sufficient to re-establish my internet connection.

.
__________________________________

"borked

1. v. past tense. to have broken something, especially regarding technology.

2. adj. broken.

Examples:

1. The Internet connection is broken because I just borked the firewall.

2. The mail server is borked."

http://www.urbandictionary.com/define.php?term=borked" }-

- May I suggest a book, "The Highly Sensitive Person: How to Thrive When the World Overwhelms You" by Elain Aron.
- Are you suggesting reinstalling the OS will fix problems left behind by other non-OS programs?
- I see you left off another definition from the Urban Dictionary that probably fits better: "To have totally ****ed something up. Usually by doing something stupid. Specifically used to describe technology that is broken." Sorry if I haven't read or used such a fine reference as the Urban Dictionary - next time try using Webster's.

[STRYDER]

-{ Quote: "I never get any virus infections or spyware as I must just be 'perfect' (lol) or maybe careful?" }-

yup, If you buy the best bullet proof vest, then run out in the middle of a firing range, do you sue the vest maker? Or admit you did something very stupid. ;D

[The Nodder]

On Tuesday evening I finished re-installing vista Business edition. I re-installed it as another member of this forum tried that and he got V4 working.

I had uninstalled V4 and reinstalled V3AV and Outpost firewall but I prefer the AV and firewall in one package.
I got V4 installed and working at 9pm.

This is Thursday at 09.23am and it is working up to now.

Before I re-installed vista I could only get on the 'net for about 20 minutes.

Every time I un-installed ESET or EAV I cleaned the registry and any junk in C: I use RegSupreme Pro registry cleaner and after I used that I did a registry search for ESS, ESET, ekrn and NOD32.

I am positive all remaining items were removed.

So whats up. I just dont know.

I know I posted much the same as this post but this one is an update on it.

[funkydude]

So you're saying reinstalling Vista didn't help? That would pretty much identify it as a specific hardware/driver problem.

[The Nodder]

If I had phrased my previous post just above properly it would have read that re-installing vista did work.

I tried to edit it but it is way too bad for that.

sorry.

[funkydude]

Reinstalling vista worked, hmm, it could still be a driver issue, assuming you're using old ones, maybe some new drivers broke it? Have you tried updating all your drivers?

[The Nodder]

I just installed the drivers that are on the ASUS DVD and of course my graphics Card drivers.

I use a Registry cleaner that may have caused, or contributed to the problem, in the re-install I have not used the registry cleaner. Of course it may not have been that but I can think of nothing else or maybe something got corrupted somehow.