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Acronis Support: Hello! Thank you for contacting Acronis Customer Central! My name is Stella, how may I assist you?
Me: i am having problems with universal deploy
Me: no matter what I do I get a blue screen when xp tries to load
Acronis Support: Hi and thank you for reporting about this
Acronis Support: I will help you figure it out
Me: i have loaded the drive and chipset drivers
Acronis Support: I see
Me: I've followed all the support documents I could find
Me: it seems that alot of people are having this same problem with snap deploy 3.0
Acronis Support: Do you also have our step-by-step tutorial on migrating to different hardware?
Me: can you confirm this is an issue for others as well?
Me: yes but it is for true image with universal deploy, not snap deploy
Me: but I have followed it to the extent that I can with snap deploy
Acronis Support: Understood. Well, this is rather a common issue and can be fixed, unless the investigation proves a more serious root cause
Acronis Support: Do you mind if I put you on hold for just a moment while I work on this issue for you?
Me: what is the fix?
Acronis Support: I need to work on this for few moments, is it ok for you to be on hold?
Me: yes
Acronis Support: Thank you very much for waiting.
Acronis Support: Could you please clarify: did you unpack your drivers in .inf and .oem format before deployment?
Me: yes then used the manual deployment wizard to load the inf files
Acronis Support: I see
Acronis Support: One moment please
Acronis Support: Thank you very much for waiting.
Acronis Support: We will need to investigate this issue and I will provide you detailed instructions on how to proceed
Acronis Support: It will take me few minutes to provide you with the necessary information. Is it still ok for you to be on hold?
Me: yes
Acronis Support: You will have to save some a log file during the process. What is more convenient for you, to save it to a flash drive or to a network share?
Me: network share
Acronis Support: Ok, thanks
Acronis Support: Thank you very much for your patience
Acronis Support: So here we go:
Acronis Support: STEP 1: creating a special bootable disk
Acronis Support: Download the Acronis True Image Bootable Media image (this is a special debugging ISO file) available at: <REMOVED>
The link is valid for 5 downloads and will expire in 2 weeks.
Burn the ISO image using appropriate writing software such as Nero or Roxio Easy CD Creator which runs on your computer. This image is a full working copy of the boot disc for Acronis True Image. After you create a boot disc from the downloaded file, please check its functionality and inform us if there are any problems.
We recommend you to refer to the following article if you are not familiar with ISO burning
http://www.petri.co.il/how_to_write_iso_files_to_cd.htm
Me: i cannot use pxe?
Acronis Support: I'm affraid it is not possible. one question, if I may. Did you try to restore with Universal Deploy by using PXE?
Me: yes
Acronis Support: Ok
Acronis Support: So, you will have to create a disk and boot from it. Are we on the same page so far?
Me: yes
Acronis Support: So far so good
Acronis Support: STEP 2: reproducing the issue and creating the log file
Acronis Support: Please boot the machine from special debug CD provided above.
Once you get to the boot menu, press F11 and remove the word "quiet" from the kernel boot options. Select Full Version. This will boot into text mode of Acronis Linux environment.
At the pound prompt, issue the following commands:
# asamba dhcp -n
# mkdir /tmp/mount
# asamba mount <ipaddress> <machinename> <sharename> /tmp/mount <username> <password>
Where <ipaddress> is the ipaddress of the machine with the share
<machinename> is the name of the machine
<sharename> is the name of the share on the machine
<username> is the name of the user and should be specified as 'domainname/username' or 'machinename/username', make sure that you include the single quotation marks
You may get some messages. At this point issue the following commands to make sure that it was mounted properly.
# cd /tmp/mount
# ls
After issuing the following command, our GUI will be launched and you will be able to perform the Universal restore. This will also place the log on that share location
# /bin/product > /tmp/mount/aurlog.txt
Please reproduce the problem - try restoring the image with the Acronis Universal Restore option. After the restoration is over, please do not reboot the machine (please note that the ISO file is for True Image product, not for Snap Deploy. This is why you will have to restore the image, not to deploy (the process is actually similar).
Instead, click Operations -> Exit. This should bring you to the # prompt again. Please issue the following command:
# cd /
# umount /tmp/mount
Send us the log file from the share.
Acronis Support: The email you should send the log file to is: maintenance@acronis.com
Me: ok
Me: I have already rebuilt the pc from scratch so the next time I have to do this I will do the above.
Acronis Support: Got it. Thank you for cooperation,